To maintain their competitive edge in 2024 and beyond, telecom companies have to stay ahead of emerging industry technologies. QA serves as a linchpin in this process, helping ensure the smooth implementation of innovations.  

In this article, we’ll take a look at the key telco trends for this year and explore a QA strategy to launch high-quality telco software in an era of unprecedented change. 

Navigating the trends reshaping telecom industry in 2024 

Trend #1. 5G  

Surpassing 1.5 billion connections by the end of 2023, 5G has firmly established itself as the fastest-growing mobile broadband technology of recent years. This statistic underscores the immense potential that 5G holds for transforming connectivity worldwide. By 2030, the GSMA professionals predict that 53% of the population will be using 5G, 35% — 4G, 8% — 3G, and 1% — 2G. 

Telecom trends 2024

Source: The Mobile Economy 2024 

The reach of 5G networks continues to expand across various regions from urban centers to remote rural areas while offering ultra-fast speeds, low latency, and high capacity.  

Moreover, the advent of 5G is driving innovation in various industries. In healthcare, it facilitates real-time remote surgeries and high-definition video consultations between patients and healthcare professionals. In entertainment, 5G delivers immersive virtual experiences that allow users to enjoy multiplayer games with on-the-fly responsiveness and minimal lags.  

As the adoption of 5G-enabled devices and services continues to grow, telecom companies should focus on ensuring seamless network performance, smooth operation of mobile and web applications and computing centers, and strong security to provide customers with the full potential of 5G technology. 

Trend #2. Broadband connectivity  

2024 marks a significant milestone in the expansion of broadband connectivity. Consumers are witnessing a proliferation of options for accessing the high-speed Internet driven by advancements in terrestrial wireline, terrestrial wireless, and satellite technologies.  

Nowadays, Fixed Wireless Access (FWA) and Low-Earth Orbit (LEO) satellite Internet are gaining momentum, particularly in remote regions. These technologies help offer viable options to traditional wired broadband services, bridge the digital divide, and extend access to previously inaccessible areas. 

Trend #3. AI-driven solutions  

AI-driven solutions are now becoming increasingly prevalent in the telecommunications industry, enabling operators to: 

  • Optimize network performance. By adjusting routing protocols and network topologies, AI-powered networks can adapt to changing conditions and traffic loads, ensuring consistent user experiences. 
  • Enhance cybersecurity. By analyzing network traffic patterns and identifying suspicious behavior, AI-driven security systems can proactively mitigate cyber attacks, protecting sensitive data and infrastructure from harm. 
  • Deliver personalized services to clients. By leveraging customer data and behavioral insights, AI helps telecom companies tailor service offerings and recommendations to individual preferences, increasing their loyalty and receiving more revenue opportunities. What’s more, with AI seamlessly integrated into chatbots and personalized AI assistance, they can elevate their client support. AI-driven networks enable efficient problem-solving and service sales without human intervention, minimizing operational expenses. 
  • Ensure predictive maintenance. With AI at the core, telcos continuously monitor the state of their equipment, analyzing statuses and identifying anomalies in network performance. By leveraging AI algorithms, they proactively resolve issues before they impact customer experience, reducing downtime and enhancing overall reliability. This data-driven approach allows them to predict potential failures and take proactive measures to address them with the hardware, including cell towers, power lines, and servers in data centers, ensuring seamless operations and uninterrupted service delivery.  

Driving successful adoption of telecom trends with the help of QA  

QA is indispensable to ensure the successful implementation of telecom trends and the reliability of IT products. Let’s explore key testing types, helping deliver high-quality telco software. 

All tests can be devided into two groups: 

  1. Functional and non-functional testing 

Performance testing 

Performance testing holds a pivotal role in guaranteeing the seamless operation of critical systems responsible for delivering telecommunications services. By meticulously subjecting telecom solutions to stress and load tests, companies can ascertain whether they are able to promptly respond to a myriad of subscriber requests. This involves scrutinizing both client- and server-side functionalities, ensuring that vital components, such as billing and CRM systems, efficiently receive and process requests. 

Performance checks help telco operators release highly reliable software while delivering exceptional user experiences and maintaining customer satisfaction. 

Functional testing 

Functional testing ensures that all features of telecom products work as intended. It extends to verifying applications designed for customers, user support systems (chatbots or live chats with operators), back-end software for telecom, data centers, CRMs, ERPs, and additional services (media streaming platforms). 

This involves testing various scenarios, inputs, and outputs to verify the correct behavior of the software. For instance, validating the functionality of invoicing processes. 

As part of functional testing, UAT helps ensure the seamless integration of new systems, modules, or integrated solutions within telecom businesses. While traditionally associated with third-party integrations, UAT testing extends beyond this scope to encompass newly developed systems or modules as well. 

The aim of UAT is to validate business requirements, verify functionalities, and assess user experience across various applications and platforms. For instance, in the integration of self-service portals and mobile apps, UAT testing enables QA teams to simulate real-world usage, such as managing accounts, viewing usage details, and paying bills. Additionally, it allows verifying the usability, performance, and security measures implemented to protect customer data and transactions. 

Security testing 

Security testing is paramount to safeguard sensitive customer data and safeguard against cyber threats, considering the extensive network and cloud infrastructure involved. Telecom companies should be highly vigilant about potential data leakage and breaches, as they handle end-user financial and personal information. Moreover, with numerous entry points into telecom networks, including interconnected software, like CRMs, billing, and operational systems, comprehensive security testing is a must-have. 

By conducting penetration testing, businesses simulate real-world attacks to identify potential weaknesses in telecom systems, such as weak authentication mechanisms or exposed network ports. 

To uncover entry points for cybercriminals and assess the safety posture of telco infrastructure, companies can introduce vulnerability scanning tools, including Acunetix, Burp Suite, and Nessus. 

Test automation 

Telco providers can automate any tests, but it’s more profitable to automate repetitive test scenarios, reducing manual effort and accelerating the QA workflow.  

To enhance testing coverage and efficiency, telecom providers leverage automated regression testing. By automating test processes, companies perform more tests in less time, significantly boosting coverage and accuracy while neutralizing the risk of human errors. These automated scripts can be reused repeatedly, optimizing overall testing efforts and ensuring comprehensive coverage across software updates, patches, and configuration changes. 

  1. Testing based on the product type 

OSS/BSS testing 

As OSS and BSS form the backbone of telecom services, it’s mission-critical to enable their seamless running. OSS/BSS testing encompasses a range of QA activities tailored to validate the functionality, reliability, security, and performance of telco systems, which are responsible for key functions, involving billing, customer management, and network operations. 

With OSS/BSS checks, businesses also verify the accuracy of billing calculations for various service plans and validate the CRM system to make sure that customer information or service requests are accurately captured and processed. 

Migration testing 

It’s imperative to test the data and readiness of the system before moving to new OSS/BSS systems, such as billing or CRM platforms. This process involves migrating and validating large volumes of data to ensure seamless integration and prevent disruptions to routine subscriber activities. Additionally, it’s necessary to address security vulnerabilities and optimize performance to uphold uninterrupted subscriber activities. 

Cloud testing 

Cloud computing plays a pivotal role in modern telecom operations, enabling companies to scale resources up and down, such as networks and servers, as well as storage on-demand. Leveraging cloud infrastructure, telecoms can keep and process vast amounts of user data remotely, ensuring cost efficiency and global reach. 

Therefore, businesses can introduce cloud testing to assess the reliability, scalability, and security of telecom products delivered through cloud infrastructure. 

With cloud tests, operators can also confirm the security posture of cloud-based telecom solutions, including data encryption, access controls, and compliance with industry standards. 

To conclude 

The telecommunications landscape is continuously evolving. 5G, broadband connectivity, and AI-driven solutions are set to redefine this sector in 2024.  

To implement these trends with confidence and assurance, businesses can encompass a comprehensive QA strategy that involves performance, functional, OSS/BSS, migration, UAT, cloud, security, and automated testing. 

Reach out to a1qa’s team to get support in ensuring the high quality of your telecom software. 

As companies navigate the rapidly evolving landscape of medical technology in 2024, it becomes imperative to stay attuned to the latest industry trends, helping revolutionize patient care and eHealth services.

However, to realize the full potential of these innovations, businesses should focus on quality assurance to smoothly implement them. Stringent QA practices serve as a linchpin to ensuring seamless integration of these cutting-edge solutions into existing healthcare systems while allowing companies to meet the highest standards of security, compliance, and reliability.

Let’s look at the predictions of the most impactful digital health trends for 2024!

Trend #1. Generative AI

Generative AI presents a promising avenue for numerous tasks within the healthcare area both related to administrative functions and care delivery. It helps streamline workflows, optimize sleep monitoring, improve radiological imaging, and better predict clinical outcomes. It can be especially valuable in:

  • Conducting smart diagnostics. AI-powered solutions use data from electronic health records, imaging, patient conversations, biometrics, and wearable devices to assist doctors in making accurate diagnoses.
  • Creating personalized treatment plans. AI tracks an individual’s sleep, nutrition, exercise habits, environmental influences, and vital signs to enable a comprehensive understanding of patients’ health needs.
  • Managing population well-being. AI processes large sets of information, identifies risk factors, and analyzes the prevalence of disease within specific demographic groups to improve health indicators.

Another use of generative AI in 2024 is customizing medical products and services. According to McKinsey research, about 1 in 5 US consumers prefer to receive personalized offers and recommendations. Thus, with gen AI, healthcare leaders will be able to provide more tailored experiences, foster greater end-user engagement, and increase patient satisfaction.

Trend #2. Cybersecurity

With the proliferation of digital medical platforms and the increased exchange of sensitive patient information, safeguarding data against cyber threats emerges as a top priority for the healthcare industry.

Just look at these daunting statistics: the number of data breaches in eHealth increased by 93% from 2018 to 2022, with the average cost of one leakage reaching $4.9 million.

Therefore, organizations should adopt robust cybersecurity measures, including encryption protocols, multi-factor authentication, and systematic security audits, to protect end-user privacy, prevent malicious attacks, mitigate the risks of unauthorized access. It will also help uphold consumer trust, ensure regulatory compliance, and maintain the confidentiality and integrity of sensitive medical information.

Trend #3. AR/VR

The AR/VR market size in healthcare is increasingly growing. According to Statista, in 2022, it totaled $2.3 billion while is expected to reach $25 billion in 2030.

Source: Statista

And it’s not a surprise. Companies invest in these technologies as they bring numerous benefits to the table and can be applied for:

  • Medical education and training

AR/VR can simulate realistic medical scenarios, allowing healthcare experts to practice surgeries, clinical procedures, and diagnostic skills in a safe and controlled virtual environment.

  • Remote consultations

Telemedicine has become an essential component of modern healthcare delivery, enabling people to access medical care from home at any time. AR/VR technologies offer more immersive and interactive experiences for both patients and healthcare providers. With the help of AR/VR technologies, patients receive personalized treatment plans to address their concerns, while healthcare providers can conduct examinations remotely.

  • Complex surgical operations modeling

Professionals can use AR/VR to visualize patient anatomy in three dimensions, plan surgical activities, and imitate arduous procedures before performing them in real life, reducing the risk of errors.

  • Anxiety treatment

1 in 5 US adults suffer a mental illness. However, only 47.2% of them received the required therapy. AR/VR can bring significant benefits as it promotes a comfortable and risk-free environment for receiving treatment and confronting fears.

With AR/VR innovations at the core of their business strategies, companies can stay ahead of the curve while enhancing the delivery of patient care, improving clinical outcomes, and revolutionizing medical training.

QA practices to implement 2024 eHealth trends with ease

With these trends in mind, we’ve compiled a checklist, featuring 6 key testing types, to assist you in navigating through incorporating eHealth trends in a hassle-free manner. Take a deep dive!

Testing type #1. Cybersecurity testing

Conduct comprehensive safety assessments to identify and mitigate potential vulnerabilities in eHealth apps, safeguard patient data against unauthorized access, and ensure the confidentiality of sensitive information.

Testing type #2. Compliance testing

Validate adherence to relevant healthcare regulations and standards, such as HIPAA, FDA, and GDPR, to mitigate legal risks and maintain consumer trust and confidentiality.

Testing type #3. Integration testing

Ascertain that different modules, databases, and external systems within eHealth products communicate smoothly to mitigate the risk of integration failures and data discrepancies.

Testing type #4. Performance testing

Assess the speed, scalability, and reliability of eHealth software under different scenarios to detect and eliminate performance bottlenecks and ensure consistent and responsive end-user experiences. In case your app is integrated with AR/VR, assess how well it operates under real-life conditions.

Testing type #5. Accessibility testing

Confirm that eHealth solutions provide inclusive and equal access to medical services, including their AR/VR features, for individuals with diverse needs, involving those with disabilities or language barriers.

Testing type #6. Functional testing

Ensure that healthcare products and embedded AR/VR elements within them meet specified requirements and operate as expected while user interactions, data processing, and system workflows have no inconsistencies.

Follow the link to download the checklist.

Briefly

In 2024, healthcare providers can leverage these industry trends — generative AI, cybersecurity, and AR/VR — to stay one step ahead of market competition and innovate the delivery of patient care.

As the process of incorporating tech tendencies into current workflows entails several hurdles, businesses should focus on QA practices to ease the path. They include cybersecurity, compliance, integration, performance, accessibility, and functional testing.

In case you’d like to get professional advice on improving the quality of your eHealth solutions, get hold of a1qa’s team.

As we approach the culmination of 2023, it’s time to take an opportunity and reflect on the wealth of knowledge that has transpired during a1qa’s online roundtables.

Let’s cut to the chase!

Unveiling the importance of a1qa’s roundtables for IT leaders

Recognizing the paramount importance of fostering a dynamic exchange of QA insights and best practices, a1qa hosts a series of monthly online roundtables designed for top executives.

These exclusive sessions help bring together diverse IT experts to deliberate on topical QA-related issues, such as quality engineering trends, test automation, shift-left testing principles, among others.

Roundup of 2023 a1qa’s sessions

The first quarter roundtables overview

During this period, participants discussed three relevant topics — “A practical view on QA trends for 2023,” “How to get the most of test automation,” and “Dev+QA: constructive cooperation on the way to project success.”

Analyzing QA trends helps business executives to proactively shape their QA strategies, ensuring they are in sync with the industry’s evolving landscape. While automation assists them in accelerating IT product’s delivery, enhancing its quality, and reducing operational expenditure.

Also, the attendees talked about the best moment for QA to step into the SDLC stages and methods to make the communication between Dev and QA more efficient.

The second quarter roundtables overview

This period was marked by three vibrant conversations:

  1. “QA for complex software: tips for enhancing the quality” — IT peers shared the challenges they encounter when testing sophisticated systems and the ways to overcome them.
  2. “How to release a quality product within a limited budget” — C-level reps exchanged practical experience on mapping software quality expectations to a QA strategy and optimizing QA costs.
  3. “How to improve QA processes with shift-left testing principles” — participants discussed how shifting QA workflows left allows businesses to identify and fix defects early on while speeding up the release of top-quality applications.

The third quarter roundtables overview

“A closer look at the field of automated testing” took center stage during the 3rd quarter, emphasizing how to derive more values from test automation supported by AI and behavior-driven development.

The fourth quarter roundtables overview

During the last quarter of 2023, IT executives have already engaged in two insightful conversations — “How to organize testing and increase confidence when starting a new project” and “Rough deadlines: how to deliver better results in less time.”

At the October event, the attendees revealed the best QA approach to choose to be confident in a project’s success from the outset, optimize ROI, and reduce business risks. The November roundtable helped the participants voice their ideas and share real-life cases on meeting tight deadlines without compromising software quality.

Thanks for being part of our roundtables in 2023!

To sum up

Our journey through the diverse and insightful roundtable discussions hosted by a1qa’s professionals with in-depth QA and software testing expertise throughout 2023 has been a testament to the company’s commitment to fostering knowledge, collaboration, and innovation in the ever-evolving landscape of IT.

From exploring emerging QA trends to delving into the nuances of automated testing, each session has played a pivotal role in helping IT executives shape future strategies.

Need support in refining the quality of your IT solutions? Reach out to a1qa’s team.

In 2022, 196.7 million Americans made purchases during Black Friday, and 87.2 million of them opted for online shopping.

Consumers are not just waiting for Black Friday and Cyber Monday sell-offs ― eCommerce sales reached $1.04 trillion in 2022 in the USA alone. Making millions, billions, or trillions during these periods is not a fantasy. Flawless operation of websites and mobile apps that withstand the visitors’ influx can make it a reality.

In this article, we’ll discuss 5 testing types, that help ensure high eCommerce software quality and outperform the competition during the wildest shopping weekend.

1. Performance testing

2. Usability testing

3. Functional testing

4. Cybersecurity testing

5. Localization testing

#1. Performance testing: Are you ready for a spike in shoppers?

The main driver of software failures during holiday sales is online traffic surges. The matter, of course, is that consumers anticipate Black Friday and Cyber Monday shopping year-round. The most crucial question is, “Will my IT solution handle it?” That’s where load testing should come into play to identify critical system bottlenecks under required/peak loads as well as verify such aspects as response time, pressure levels, and the maximum possible load that the app endures.

Customers constantly refresh web and mobile apps’ pages (and 25% of users abandon them if the load takes more than 4-6 seconds), adding and removing goods from the cart. If the software is not stress-resistant, it fails to work under such conditions and may crash or lead to security issues. Here, stress testing helps assess the upper limits of app capacity as well as ensure the high quality of a CRM system used to process online orders.

#2. Usability testing: Glitch-free navigation and interface

Easy browsing, user-friendly navigation, handy catalog ― all of this helps cut down the time to figure out how the app works.

Usability testing detects weak points in UI/UX while providing an intuitive interaction with the eCommerce product. No one wants to spend hours trying to understand how an online store operates — as a result, people turn to rival platforms where everything is crystal clear. So, first and foremost, companies should focus on the system’s ease of use, which 97% of consumers consider their top priority, even over security-related issues (89%).

#3. Functional testing: Does the software meet business requirements?

Cyber Monday. Imagine that the consumer decided to purchase the newest robot vacuum cleaner model, placed the order, and clicked the button to get to the next page. But nothing happens. An awful customer experience is the only thing one receives on this day.

To help the client enjoy the shopping journey, functional testing is a must-have for your business strategy. Shopping cart, login systems, order placement and tracking, various payment options — all of these are equally crucial. Can the user utilize them as intended? Do they work correctly? Are they developed in line with the requirements? Functional tests help answer these questions and prevent the system from unexpected freezes and crashes.

#4. Cybersecurity testing: Are the payments safe enough?

In 2022, Kaspersky detected 38,596,555 phishing attacks targeting users of online shopping platforms while the average cost of a data breach reached $4.45 million. What to expect during Black Friday and Cyber Monday this year, in case your software isn’t prepared for attacks?

Source: Cost of a Data Breach Report 2023

Consequences of poorly protected web and mobile apps include loss of revenue, reputational damage, operational disruption, and more. But the main question: how to bypass it? In addition to general safety tests (to assess the overall security level), it’s vital to implement penetration checks — how does the software operate during an unauthorized intrusion?

And the security of online transactions ― the entire process from order placement to the payment itself should be frictionless allowing for complete protection of customers and their sensitive data, helping increase their loyalty and trust.

#5. Localization testing: Show your app to end users worldwide

During Cyber Monday and Black Friday, customers are reluctant to translate anything they are unfamiliar with or try to understand prices reflected in currencies that they are not accustomed to. An easy task for localization tests ― to meet the cultural and linguistic needs of the buyers and provide seamless user experience for various regions.

So, to delight consumers during holiday sales, businesses should consider reflecting all worldwide shoppers’ cultural features, values, currency, and other critical aspects and ensure that everything works properly. These are some types of localization testing that may be of help:

  • Compliance checks ― to validate that the application supports the formatting standards of a particular language and correctly displays currencies, convention rates, phone numbers, addresses, dates, etc.
  • GUI checks ― to verify any discrepancies between the localized content and the interface.
  • Functional checks ― to detect the glitches in system operation caused by localization.

And of course, do not forget to take one step back. When introducing new functionality, verifying the previous features is imperative to avoid possible software bugs and mitigate the risks. Since the regression tests are repetitive, companies may automate them, reducing testing cycles and redirecting human resources to more valuable tasks.

The ultimate QA checklist to ensure your eCommerce platform peak performance during Black Friday and Cyber Monday

Dive into our checklist and discover how meticulous QA helps enhance 12 pivotal software areas, allowing businesses to withstand the influx of shoppers during holiday sales.

You can download the checklist here

Summarizing

To enjoy good deals and big profits during Black Friday and Cyber Monday, it’s crucial to pre-test your web and mobile apps and make your QA strategy smart all the way from performance to regression testing.

In case you need professional QA support to prepare your software for Black Friday and Cyber Monday, reach out to a1qa’s experts.

To mark World Quality Day, celebrated every second Thursday in November, let’s embark on a journey to into 6 reasons why businesses should take exceptional care of software quality.

So, without further ado!

Why companies shouldn’t neglect the quality of it products

Reason #1. Enhanced brand reputation

Consider this example: a company has released an eCommerce solution that frequently goes down during pre-holiday season sales due to the influx of shoppers, resulting in cart abandonment and lost transactions. Unhappy buyers do not bring any profit and leave negative reviews that instantly go viral and influence the opinions of potential clients.

Let’s also take a look at another case. Users flock to a streaming platform in anticipation of an enjoyable and uninterrupted viewing journey, but encounter persistent navigation glitches, buffering issues, and video freezing mid-playback. Results? Reputational harm, requiring the company to invest in significant software quality improvements.

To prevent such situations, I always suggest businesses incorporating QA processes from the initial SDLC stages. They identify errors earlier and so release high-end applications, providing positive and reliable customer experiences.

A solid reputation allows an organization to stand out among its competitors and create a favorable brand image. Moreover, satisfied clients are more likely to make repeat purchases, driving business revenue.

Reason #2. Reduced post-release expenditure

Identifying and eliminating defects at the development phase is much cheaper than addressing them after post-launch. If a buggy product gets into the hands of end users, it may involve costly emergency fixes. For example, a critical vulnerability discovered after going live may require immediate action, incurring unforeseen patching and incident response expenses.

If the fault appears in a financial application, the system may charge incorrect fees. This may result in compensation claims or even worse, regulatory fines.

In addition, relying on quality control allows businesses to prevent extra expenses for rework, like expensive architectural changes of the software.

Reason #3. Improved customer retention and satisfaction

QA plays a pivotal role in revealing and rectifying app bugs before they reach the end user. Thus, businesses ensure a seamless and trouble-free experience for clients while meeting or even exceeding their expectations. Later, satisfied customers become loyal brand advocates, recommending the organization’s IT products to others and contributing to business growth.

6-top-reasons-why-business-should-invest-in-software-quality

#4. Reinforced cybersecurity

In an era marked by the growing complexity of digital threats, companies can’t afford to overlook the paramount importance of software cybersecurity. A data breach or a privacy incident can erode confidence and tarnish the company’s reputation.

With QA at the core of their business strategies, they:

  • Uncover security concerns
  • Ensure high protection of confidential data (end-user information, financial records, addresses, e-mails) and prevent its compromise
  • Strengthen relationships with customers, boost their trust, and reduce churn rates
  • Avoid disruption of business operations, downtime, and revenue loss
  • Adhere to industry regulations, remain compliant, and avert costly legal consequences.

Reason #5. Accelerated software delivery

High-quality software is a catalyst for speeding up time-to-market due to streamlining development processes and minimizing delays associated with bug fixes and rework.

It allows businesses to respond to market demands more efficiently, ultimately enabling them to capture opportunities faster.

Reason #6. Simplified development processes and facilitated introduction of new features

When quality is a central focus, software architecture and design are typically more robust and flexible. This means that the existing codebase is less likely to present conflicts while companies smoothly integrate new features into IT solutions.

Moreover, rigorous QA practices help identify and resolve potential bugs in novel functionality during the SDLC phase, reducing the risk of post-launch problems. This approach negates costly rework and user dissatisfaction as well as minimizes disruptions.

Who can help you reach software quality excellence

While many businesses have in-house QA teams, 92% of G2000 companies opt for IT outsourcing. They get no more than:

  1. Domain-specific expertise. External specialists possess extensive QA and technical knowledge and a deep understanding of the latest QA methodologies, helping set up efficient QA workflows and enhance software quality.
  2. Cost reduction. Businesses avoid expenses associated with hiring, educating, and maintaining an internal QA team, such as salaries, equipment, and infrastructure.
  3. Focus on core competences. By entrusting the QA function to third-party experts, companies allocate their resources, time, and talent toward their main activities, such as software development or customer engagement. They enhance productivity and excel in their key areas of expertise, ultimately driving growth.
  4. Scalability and flexibility. As business requirements change, QA outsourcing can easily adapt to accommodate evolving needs. It provides flexibility, allowing businesses to scale their testing efforts up or down as needed.

Summing up

The six reasons we’ve explored with you in this article underscore the profound impact of IT product’s quality on businesses and their ability to thrive in a competitive landscape. I hope this article was useful for you.

If you need professional support to release high-end applications and attain the desired business goals, contact a1qa’s team.

On a final note, I would like to extend my sincere congratulations to the global IT community on the World Quality Day!

Thank you for your tireless work and diligence in ensuring that software products meet the highest quality standards and help businesses grow.

6 top reasons why business should invest in software quality

Do you like to “Wait”? Well, of course, no one does.  

Imagine the families together in front of the screen. Hot pizza, sweet cocoa for kids, and… the beloved Christmas movie loads for minutes, crashes, or they can’t even log in to the streaming account. So, instead, youngsters watch Tik Tok, adults chat – the platform is switched off. No one likes to wait. This evening could have been a lot nicer. 

Well in real life, let’s recall when Netflix subscribers who rushed to watch the 4th season of Stranger Things. In return for their excitement, all they saw was the platform crash.  

The result? Churn. Netflix shares dropped by 65% due to losing more than 1 million subscribers in the first two quarters of 2022. 

Factors to keep in mind to win the “streaming tussle” 

The streaming market is growing offering an immense number of apps and platforms to choose from dozens of alternatives. Video streaming industry revenue alone is expected to reach $1035.87 billion in 2027 compared to $444.3 billion in 2022. 

Enable crash-proof streaming platforms for Holidays season

Source: Precedence Research 

Is digital transformation to blame? Well, mostly. Cloud-based solutions, AI, ML, etc. — all these trigger the necessity to introduce innovations into streaming platforms. 

During stay-at-home orders in 2020-2021, the demand for OTT services soared and is still incrementally growing, counting over 3 billion users worldwide.  

As for preferred viewing platforms, the mobile channel is the most popular among end users, with 68% of U.S. viewers saying this is their first option. 

The growing acceptance of portable devices in combination with an extensive range of high-speed Internet technologies such as 4G, 5G, and LTE accounts for the increasing use of video streaming. 

With all said above, how to prepare your streaming platform for heavy loads to let your subscribers enjoy their cozy winter programs? Read further to know how quality assurance helps avoid similar challenges and maintain a customer base. 

Top 5 testing types to fine-tune streaming solutions for Christmas 

If there is no time to compose a QA plan from the ground up, it’s never too late to perform sharp QA activities in time for the winter holidays. Let’s find them out and discuss why they are worth applying. 

#1 Performance testing 

Enable crash-proof streaming platforms for Holidays season

Considering all these parameters, QA engineers analyze the system under expected and heavy loads. Mimicking the activity of a given number of concurrent users helps find the upper limits of the load capacity, evaluate the system stability in the long run, and get ready for a large-scale influx of users. 

#2 Functional testing 

It’s all about testing the system within the pre-defined requirements and timely detecting software defects related to problems with logging in, subscription renewals, or subtitles and closed captioning. This enables a high-quality streaming solution, and end users not facing any problems on your streaming platform help you raise the rates. 

#3 Cybersecurity testing 

Working on a fee basis, some of the streaming platforms require users’ sensitive data that needs to be highly protected. By introducing cybersecurity testing, ethical hackers penetrate the system and search for possible loopholes to prevent the expensive fixing of data leakage. This is how companies strengthen customers’ trust and build a reliable long-lasting relationship with them. 

#4 Compatibility testing 

Millions of subscribers, various devices used for content consumption, billions of configuration options — all these scenarios reflect the streaming solution quality and its popularity among consumers. 

Checking the platform against a wide array of devices, OSs, browsers, etc. makes it available pretty much for every user’s gadget with low risks of bugs in production. 

#5 Usability and GUI testing 

Sophisticated search options, inconsistent user interface, unresponsive menus and buttons, and advanced tech features may frustrate end users, especially less tech-savvy ones. So, it’s no longer enough to rely on good content only, businesses need to create exceptional customer experiences – here’s testing the platform for usability and simple navigation of help. 

Final note 

To prevent subscribers from lagging content, companies should care more about the quality of their streaming solutions. 

Don’t let Grinch steal Christmas from your subscribers, contact a1qa’s experts to provide your viewers with a stellar performance streaming platform. 

The article was first published on a1qa’s LinkedIn. To read more about trends, QA news, and tech, follow our LinkedIn page.

Unpacking web 3.0 testing

In the part 1 of the article, we touched upon the meaning of Web 3.0 and its benefits for businesses regardless of the industry.

By being an evolution of the Internet, the metaverse is a highly complicated three-dimensional world that needs to operate accurately to provide impeccable immersive experiences.

So today, we’d like to walk you through the 8 most significant software testing aspects for ensuring the sound operation of Web 3.0 software.

1. Performance

The metaverse is quickly picking up steam worldwide – the overall number of followers of Roblox, Minecraft, or Fortnite exceeds 400 million, while in less than 10 years, we’ll witness 1.4 billion mobile AR users.

Just imagine what will happen if they all access software simultaneously.

Will it cope with peak load and remain operable?

Will it be able to sustain such a load every day?

What load limits does it have?

Server- and client-side performance testing helps find any limitations and bottlenecks (including latency issues), as well as ensure high speed, stability, responsiveness, and scalability of the metaverse under peak load conditions.

2. Cybersecurity

When adopting the metaverse, companies can confront multiple, completely novel challenges related to its security.

For instance, vulnerability attacks to achieve desired access, avatars tracking the virtual location of users, identity frauds that ruin people’s reputations, NFTs hijacking attack simulations to steal financial data, and copying digital stores to deceive consumers, just to name a few.

With the help of penetration testing, vulnerability assessment, and social engineering, you can simulate diverse attacks to spot vulnerabilities and decrease the above-mentioned risks.

3. Functionality

Functional testing eliminates major and critical software issues before going live. It also ensures that features (for instance, authentication, payments, interaction with other users, proper work of audio and video, etc.) work as expected and comply with set requirements. Therefore, QA manual engineers apply from smoke to acceptance testing and validate defects to confirm that the reported issues are fixed.

4. Accessibility

The WHO states that there are 1.3 billion people across the globe with different disabilities. To offer an impeccable digital experience to all of them, organizations should confirm that the software meets global accessibility standards, such as the Web Content Accessibility Guidelines or the Americans with Disabilities Act.

Therefore, we suggest ensuring that the metaverse provides audio or visual hints, has an alternative to controlling movements; the content is readable/easily understandable, and that everyone can successfully navigate the software.

5. Usability

Usability testing at the early implementation stage is the best variant to understand the ways real users interact with the software, what problems they face; assess how much time they spend on completing diverse tasks, and evaluate their satisfaction levels.

During testing of the metaverse software, the QA experts check whether the platform meets user expectations and is intuitive enough. They also identify flaws in interface design and logic, verify the simplicity of user journeys, make sure the quality of users’ locomotion is high, and more.

6. Integrations

To provide high interoperability of the metaverse and detect issues in the business logic of the software as soon as possible, it’s important to verify the quality of APIs.

Tests simulate end-user behavior, launch a chain of API calls, and help ascertain that APIs send requests and return the responses with the correct data.

7. Immersion

Immersion is especially significant for the metaverse ecosystem. If the level of immersion that the software provides is too high, end users are likely to experience cybersickness with unpleasant symptoms as headache, dizziness, eyestrain, nausea, etc. On the contrary, insufficient immersion will make it harder for users to fully delve into the metaverse.

The QA specialists ensure that while working with the metaverse, users don’t experience any discomfort and can fully plunge into the virtual world.

8. Localization

The QA teams focus on localizing the metaverse to provide end users with access to content in their native languages and make sure it’s tailored to the cultural specifics of their homelands. For that, they verify texts embedded into graphics, figures and currency, voiceover, subtitles, make sure that graphics and colors comply with the specifics of the target region.

Considering that the metaverse is a new, while at the same time a rapidly developing market, companies should often verify the quality of existing functionality.

Manual testing only can be challenging and time-consuming. To decrease overall testing time, optimize QA costs, increase test coverage, and reduce the probability of human error, organizations can make use of automated QA workflows.

Conclusion

Web 3.0 provides great opportunities for businesses from multiple industries due to decentralization, smart contracts, AI, advanced connectivity, semantic upgrade, better engagement, and uninterrupted service.

However, this technology is still rather complicated and challenging to introduce. To ease the process and ensure seamless digital experiences, companies can supplement the development activities with need-driven quality assurance – from functional testing to test automation.

Reach out to our experts to talk about your QA related issues.

A reflection of our core expertise

With 20 years in the software testing market, we have consistently demonstrated our proficiency and deep understanding of QA processes, and commitment to improving the world through improved IT products quality.

Therefore, we are honoured to be recognized by GoodFirms in three pivotal categories:

Why is this recognition so significant for us? Let’s look into the essence of these testing domains and their importance in today’s digital landscape.

The triad of excellence: automation, cybersecurity, and performance testing

Automation testing. In the fast-paced world of software development, automation testing is the linchpin that ensures rapid releases without compromising on quality. It’s not just about speed; it’s about precision, repeatability, and scalability. For a1qa, automation testing is a cornerstone, enabling us to deliver consistent and efficient results for our clients.

Cybersecurity testing. As cyber threats become increasingly sophisticated, security testing is about ensuring the defences of applications. It’s a commitment to safeguarding user data, building trust, and providing business continuity. Our focus on high software protection is a demonstration of our dedication to help create robust and resilient digital solutions.

Performance testing. In an era where user experience is king, performance testing ensures that applications are not just functional but optimized for real-world demands. It’s about ensuring failsafe software operation under a high influx of customers, rapid load times, and scalability. Our deep understand of performance testing underscores our mission to delivering software that excels in every scenario.

How we made it to the list

To be recognized by GoodFirms is no small feat. The inclusion criteria are stringent. Companies need to have a genuine online presence, client reviews, and a portfolio. The evaluation is based on three main criteria:

  • Quality
  • Reliability
  • Ability

Before making a final decision, GoodFirms performs market research, checks the authenticity of reviews, and fulfils a thorough evaluation based on the inclusion criteria.

Being acknowledged by GoodFirms is not just an accolade; it’s evidence of a company’s dedication, professionalism, and ability to consistently deliver top-tier services.

About GoodFirms

GoodFirms stands as a paragon in the B2B research and review domain. It’s a platform dedicated to connecting businesses with the best software service providers across the globe. Their rigorous evaluation process, encompassing market presence, client reviews, and overall performance, ensures that their recognitions are both authentic and indicative of industry excellence.

In conclusion

Our recognition by GoodFirms is a testament to our team’s hard work, expertise, and commitment to excellence. As we move forward, we remain inspired and motivated, always aiming to set new benchmarks in the realm of QA.

Interested in elevating your products’ quality? Reach out to our experts for insights tailored to your business needs.

A significant jump in the number of players occurred during the isolation of 2020, boosting the revenues in digital gaming to $174.9 billion in the same year. Today, over 3 billion people play video games to combat boredom, escape the real world, make new connections, and even learn new skills.

As the number of players grows, so does the role of QA to safeguard game integrity, fulfill end-user needs, and build their trust. Therefore, the question arises: how can an effective QA strategy help you release a first-rate game, be it on PC, console, or mobile devices?

We’ve got you covered: in this blog, we’ll walk through the reasons why quality assurance is a must and unveil testing types, helping deliver exceptional game experiences to consumers.

The pivotal role of QA for video games: 3 reasons named

Let’s delve into the reasons why QA plays a critical role for the gaming industry.

1. Optimized costs

By implementing QA early in the development phases, organizations track and eliminate defects before they cause any damage, like constant crashes or failed in-game purchases, and avoid expensive post-launch expenditures.

Just look at this case: due to high anticipation, CD Projekt SA compromised on quality to meet the release schedule of Cyberpunk 2077. The game failed due to dozens of bugs, which damaged the studio’s quality-first image. Fixing the issues cost the company almost $1b.

This kind of a misstep can be prevented with professional QA.

2. Advanced gaming experience

A buggy game is unlikely to be enjoyable for players, instead, it hinders gameplay, causes irritation, and generates a bunch of bad reviews. As a result, it tarnishes a company’s reputation, erodes loyalty, ultimately reducing revenue.

QA helps turn things around. By meticulously identifying glitches and technical hurdles, organizations ensure an immersive environment, fine-tune gameplay mechanics, and prevent lags and disruptions. All these contribute to an uninterrupted experience, keeping users engaged and enhancing their retention rates.

3. Improved safety and reliability

In-game vulnerabilities are of value to cybercriminals, allowing them to steal internal currencies, expensive digital items, and private information. According to Akami’s State of the Internet report, cyberattacks on player accounts and gaming companies increased by 167% in 2022.

Through quality assurance, businesses uncover injection points, reducing the risk of fraud and preventing cheating and unauthorized access.

7 core testing types to release top-notch, engrossing games

To deliver a high-quality game and provide an unsurpassed first impression, organizations can apply 7 critical types of testing.

1. Functional testing

Before the game goes live, businesses need to ensure that it meets the stated specifications and runs smoothly. Functional testing helps trace out issues related to audio and video, design, basic game mechanisms, and payment gateways, as well as errors in installation and launching.

2. Performance testing

In June, PUBG’s concurrent players reached over 376,000. Consider the high performance required to keep the game from crashing!

To ensure flawless operation, businesses should conduct stress testing. Since a sudden surge of users can lead to slow functioning, data losses, and security issues, it demonstrates how the game operates beyond its projected capacity.

Load testing, in its turn, allows checking the overall performance and identifying the maximum number of simultaneous players.

3. Cybersecurity testing

The global gaming market is estimated to reach $384.9 billion by the end of 2023. As the industry grows, so does the risk of cyber incidents.

Source: Statista

In 2019, cybercriminals discovered a vulnerability in Fortnite and gained access to 80 million accounts. They stole virtual currency, eavesdropped and recorded conversations, and used players’ credit cards to purchase items. No one wants to get in a similar situation, right?

So, how to mitigate such hazards? Through robust cybersecurity testing, businesses uncover weaknesses in cyber defenses, ensure sensitive data protection, prevent hacking and cheating, and safeguard in-game transactions.

As part of cybersecurity, compliance testing helps make sure that the game meets industry regulations to increase user trust and avoid hefty fines.

4. Compatibility testing

According to the Statista Global Consumer Survey, 54% of adults prefer playing video games on smartphones, 35% — on game consoles, 32% — on PCs or laptops, and 25% — on tablets.

To provide an unrivaled experience to all consumers, the organization needs to test compatibility across platforms, operating systems, and browsers.

As people use a wide range of hardware configurations (different phone models, graphics cards, processors, and memory sizes), it’s also critical to guarantee that the game runs smoothly on various setups without crashes.

5. Localization testing

To make the game enjoyable for players across the globe, companies should prioritize localization tests. It allows the adaptation of the content to the cultural nuances of different regions and ensures the translated version of the app is consistent and clear.

Localization QA helps identify bugs in these three aspects:

  • National: incorrect currencies, calendars, metrics, number formats, and symbols.
  • Visual: improper fonts, truncated characters, and placement of graphic elements.
  • Functional: misleading commands and links, corrupted audio or text.

6. Usability testing

Consumers expect to spend a minimal amount of time figuring out how to navigate the game. After all, who would want to waste hours on it?

To make sure that players can effortlessly dive into the game, QA teams may suggest adopting usability testing. This helps identify glitches in the user interface, controls, mechanics, and menus, providing engaging experiences with no interruptions.

7. Test automation

To speed up QA processes, release a high-quality game faster, and stay one step ahead of the fierce competition, businesses often opt for test automation.

It’s especially beneficial in the long run as it reduces QA expenditure, saves efforts on repetitive tasks, and facilitates regression testing that is vital to make sure the newly added features haven’t affected existing functionality.

Closing remarks

As the gaming industry continues to grow and evolve, one thing remains constant: the pivotal role of QA in helping optimize costs, deliver advanced experiences to players, and improve software safety and reliability.

To make the game stand out in the IT market, businesses may conduct 7 core testing types: functional, performance, cybersecurity, compatibility, localization, usability, and automated ones.

Searching for QA support in releasing top-performing video games? Contact a1qa’s team.

The article was published on a1qa’s LinkedIn.

The telecommunications industry has recently been undergoing a rapid change. In addition to rapid B2B telecom market growth, which is expected to reach $181.35 billion by 2030, a global shift to remote work and the increased load on networks has forced providers to rethink their value propositions. Are you one of them? Read on.

Meeting the growing demand for higher-speed networks, mitigating cybersecurity concerns, and migrating to the cloud top the list of requirements for satisfying end users. 

Considering that the forecasted number of mobile audiences globally is projected to increase and reach 7.49 billion in 2025, maintaining a high quality of service becomes an absolute must. Among other things, fast and properly functioning software serves this purpose.

That’s where OSS and BSS come into play. How can we ensure their sound functioning? What actions should be undertaken when upgrading to the latest version or switching to another provider? Welcome to a1qa’s practical guide for finding these answers.

WHY DO OSS/BSS AND QA SHOULD GO HAND IN HAND?

OSS and BSS help companies streamline daily activities, improve operational efficiency, and mitigate business risks.

Through OSS, telecom providers oversee diverse operations with networks such as planning, configuration, service delivery, and fault management. BSS is responsible for the interaction between telecom companies and their end users. This stack includes billing, subscriptions, CRM, and more.

Why do these systems require thorough screening?

Reason 1. The activities performed within their work are related to the processing of sensitive and personal data of end users, and often such databases possess millions of records. When migrating to a new billing solution, for instance, these extensive quantities of data must be transferred in full and without affecting the routine actions of subscribers.

Reason 2. When undergoing a digital transformation and following industry trends such as deploying edge computing for increased bandwidth and low latency or switching to 5G for accelerated connection speed, chances are high that their overall complexity will place a burden on telecom providers.

Reason 3. Need-driven quality assurance makes the process of attaining business goals less complicated — 93% of service providers stated that it positively affects customer satisfaction and decreases the outflow of their subscriber base.

QA and software testing eases the process of modernizing digital solutions, ensures boosted cybersecurity and performance, and allows for wise allocation of budgets as QA consulting and analysis helps to accurately define the pool of necessary verifications.

TOP 10 TESTING TYPES TO ENABLE SOUND OSS/BSS OPERATION

1. Performance testing

You definitely need both server-side and client-side performance checks to make sure that OSS/BSS can cope with the required load, an ever-increasing number of transactions, simultaneous users, or to verify that the systems can be easily scaled up or down, depending on the changing project requirements.

For instance, an international telecom operator serving more than 60 million subscribers globally was to migrate to a new billing system which must withstand the load that was previously distributed between 25 solutions. They relied on us, and we opted to make a load testing methodology audit by examining the architecture of complex documents, analyzing both scripts and load generators, as well as monitoring the load, system status, and equipment during testing. This approach helped identify more than 100 bottlenecks that could negatively impact software throughput. Thereby, overall customer experience improved, contributing to the increased loyalty of end users.

2. Functional testing

OSS and BSS must operate in compliance with business requirements without any issues, the systems must seamlessly fulfill diverse operations with customer accounts, manage inventory, generate bills, and much more. For that reason, the QA engineers carry out different functional testing verifications — from smoke to acceptance checks — and verify separate software parts as well as the entire system.

Have a look at this example: a global distributor of telecom IT solutions for service providers, telecom operators, and their partners had a business goal to improve the quality of a convergent billing and customer service system, a comprehensive self-service system, and an integration platform.

What did we do? We developed test models and test strategy, functional tests, performed testing of new software versions, and ensured proper work of the high-priority functionality related to joining subscribers from multiple locations into groups for providing discounts on monthly communication fees.

In half a year, the company released sound functionality to the market with no defects detected during the acceptance testing.

3. Cybersecurity testing

OSS/BSS systems operate with personal users’ data and money transfer. So, it’s important to identify vulnerabilities, assess probable damage if there are security breaches, and confirm that the encryption of data at rest and in transit works fine, restricting access to information and diverse systems within OSS/BSS stack operates properly.

For that, task your QA engineers to perform penetration testing, vulnerability assessment, static code analysis, and other high-priority verifications. They will help minimize the risk of external attacks and save costs as defects will be detected at the earliest SDLC stages.

Also, companies’ IT teams must always accurately manage patches to have the latest security updates.

4. Regression testing

During the development process, a minor functionality tweak can cause unexpected software behavior and even critical failures. To make certain that recent changes and defect fixing haven’t broken well-working OSS/BSS parts, embed regression testing in the primary SDLC stages and check any functionalities that relate to introduced changes or fixed issues.

To decrease pre-release testing time on large-scale projects, speed up time-consuming, routine verifications, increase test coverage, and spot issues earlier in the development process, apply automated testing.

As an example, a provider of cloud-based software for inbound, outbound, blended, and omnichannel contact centers reduced huge technical debt consisting of 3,000 voluminous test cases with our test automation support.

5. Integration testing

The OSS/BSS stack is comprehensive and consists of multiple modules — inventory systems, documentation and reporting software, and other parts. To verify that these components smoothly integrate with each other and the entire telecom solution as well as that data is seamlessly transferred between them, utilise system integration testing using a big bang, top-down, bottom-up, or hybrid approach.

Read the full article here and delve deeper into the other 5 testing types that are instrumental in guaranteeing a top-notch OSS/BSS system.

If you’re ready to ensure high quality of your OSS/BSS system with professional QA support, contact a1qa’s team.

The global Web 3.0 market size is projected to reach 81.5 billion by 2030 — we are witnessing how organizations shift smoothly from Web 2.0 to its advanced version, Web 3.0. But what is Web 3.0, and how is it practiced in today’s world?

Within Web 3.0, companies offer AR spaces and virtual worlds for holding meetings, providing medical care, educating, and socializing. For example, in 2021, Nike opened a Roblox-based showroom and has attracted almost 7 million consumers since its release.

However, as Web 3.0 products are highly sophisticated, businesses should take exceptional care about their quality.

In this guide, explore the benefits companies attain with Web 3.0 as well as 4 testing types that allow moving flawlessly to Web 3.0.

Migrating to Web 3.0: benefits to reap

Combining a range of novel technologies, including AI, ML, IoT, and blockchain, Web 3.0 promotes better human interaction and improved user experiences within dimensional worlds.

Compared to Web 2.0, primarily characterized by a multitude of cyber hazards, lack of proper security, and total control by large companies, Web 3.0 brings more powerful benefits for both organizations and users. Let’s take a closer look at 5 of them.

1. Enhanced privacy

One of the alarming issues with Web 2.0 is the lack of safety, resulting in digital threats such as cryptojacking, DDoS, SQL injection, malware, DNS tunneling, and man-in-the-middle attacks (MITM). It certainly has a detrimental effect on the company’s reputation and depending on the industry, the average cost of a data breach may vary: for healthcare, it reaches $10.10 million, for financial — $5.97 million, and for technology — $4.97

Source: Cost of a Data Breach 2022 Report

In July 2022, hackers stole personal data (social account and property information, addresses, policy numbers, bank reports) from KeyBank’s customers via a third-party insurance vendor. The damage totaled $5 million. This can probably highlight the pivotal role of comprehensive software testing to verify the security policies and tools of both the organization and its providers.

Due to the decentralized nature of Web 3.0 and embedded blockchain mechanisms, hackers find it much harder to penetrate the network.

2. Customized experience

Web 2.0 is filled with intrusive advertising that does not always meet the needs of end users, pushing them away. AI algorithms of Web 3.0 allow detecting end-user preferences, adapting to them, and providing personalized offers.

3. Data ownership

Nowadays, global corporations, like Facebook, Microsoft, or Amazon, collect consumers’ personal data to sell it to advertisers, making billions on it.

Comparing Web 2.0 vs Web 3.0, the latter allows end users to become the only owners of their sensitive information, choosing who to grant access to.

4. More efficient search

Today’s search engines don’t always operate smoothly and don’t always deliver the right results. As an integral part of Web 3.0, the semantic web doesn’t focus on keywords, but on the meaning of words and on the digital context. This helps users to easily find necessary information as the web pages are better sorted.

5. An advanced immersive experience

Immersive capabilities erase the boundaries between the physical and virtual worlds. AR/VR technologies create new ways of interacting with people, goods, and services.

For instance, due to Web 3.0, 95% of healthcare organizations provide patients with distant assistance, which is twice as much as it was before 2020.

eCommerce companies can also offer their buyers a unique shopping experience regardless of their location, which means an expanded client base and more profits.

A comprehensive QA guide: migrate to Web 3.0 with confidence

As the metaverse, AR/VR technologies, blockchain, and Web 3.0 products are intertwined, it’s crucial to apply the most suitable QA strategy. We suggest following a QA guide that includes cybersecurity, performance, accessibility, and usability testing to smoothly move to Web 3.0 and deliver high-quality software to end users.

1. Cybersecurity testing

Since Web 3.0 is a complex concept, checking the security of its core aspects is a must.

It’s vital to conduct penetration tests, vulnerability assessment, and social engineering, helping simulate attacks and identify bottlenecks that can tarnish reputation and affect customers.

Being an intrinsic part of Web 3.0 software products, blockchain transactions can also be exposed to malicious attacks and viruses, thus requiring the early detection of loopholes. The lack of security measures may result in large financial damages, like what happened to the cryptocurrency exchange Bithumb which lost around $30 million in coins as well as the customer’s trust.

2. Performance testing

High speed, stability, and scalability are top priority aspects for today’s applications, and the same is true for Web 3.0 solutions. According to a survey by Unbounce, 70% of consumers said that page load speed affects their decision to purchase items.

The same scenario can be prevented by introducing performance testing. Try to imagine how many people can connect to a metaverse, but the question is, can your solution handle that load? In order for Web 3.0 apps (especially for AR and VR) to operate like clockwork, the company needs to identify all possible latency issues and ensure high speed, stability, responsiveness, and scalability of the software under both normal and overload conditions.

3. Accessibility testing

Since most Web 3.0 solutions combine virtual, augmented, and physical reality, companies should analyze from the ground up if people with disabilities can easily use them.

Therefore, organizations should ensure that the app offers special features, like captions and audio/video hints to provide an inclusive and easy to navigate IT solution for absolutely all customers.

By applying accessibility testing fulfilled in accordance with the Web Content Accessibility Guidelines and other standards, companies verify whether:

  • The alternative movement and control methods work properly
  • Consumers with eyesight impairments can perceive visual elements and available content
  • The headset triggers discomfort for certain groups of users (e.g., those who wear glasses).

4. Usability testing

If the Web 3.0 software product is too immersive, it may cause negative experiences, like motion sickness, eyestrain, headaches, and fatigue.

To deliver an intuitive and user-friendly app, companies apply usability testing. This helps identify virtual and physical balance, problems related to the end-user interaction, and failings, such as players falling through windows or getting stuck in other objects.

To put it short

Migration from Web 2.0 to Web 3.0 helps businesses enhance privacy, customize end-user experience and provide data ownership, efficient searching, and advanced immersive engagement.

Adhering to a QA guide, embracing cybersecurity, performance, accessibility, and usability tests, may assist organizations in releasing competitive Web 3.0 solutions and delivering a flawless digital experience to consumers.

When you are ready to boost your Web 3.0 software product quality, contact a1qa’s team.

61% of end users expect the app to load in 4 seconds or less, and 53% of them abandon the software because of its slow start or other mobile-related issues (crashes, bugs, or freezes). This is one of the reasons why companies may need to focus on mobile app testing, helping produce IT products with the minimum number of errors.

In the article, let’s explore everything about mobile app testing: its significance and software aspects that are mission-critical to verify to launch a high-end product.

Why do you need mobile app testing?

Just have a look at this considerable leap. With the rapid proliferation of smartphones, tablets, fitness bands, smartwatches, etc., the number of app downloads reached 255 billion in 2022 compared to 204 billion in 2019. By the end of 2023, it’s predicted to hit 299 billion.

Source: Statista

Mobile apps have definitely become the hub of many industries. For example, eCommerce mobile IT solutions allow shopping online, instantly getting information about the latest promotions, and visiting several stores simultaneously within one click. Users are often impatient and want everything at once, so slow loading and bugs that prevent stable operation may form a negative impression.

Let’s also take the media industry. A clear example of our lives in today’s fast-moving world — whether in the car or on the plane, we use mobile apps to watch news and videos, listen to the radio or music, and write a few lines to friends or relatives. And to catch up with this pace, mobile apps literally need to fly.

To make sure they work as intended and meet customers’ needs, businesses adopt mobile app testing, as it helps enable trouble-free apps operation at any time, under different loads, and across multiple platforms.

Mobile apps testing: what to check?

Unlike web products, mobile ones are much more complex, containing a plethora of functions and more advanced methods of interaction, such as touch actions (e.g., scrolling and swiping) and voice functions (e.g., Siri), which require their constant verification.

Along with that, QA specialists should check the software in different situations: with and without connection or when it’s unstable as well as when switching from one network to another. After all, mobile apps work offline as well. If not testing all these cases, then it may result in numerous errors during the exploitation phase.

Let’s take a closer look at 6 main aspects of mobile solutions that are mission-critical to test to produce a high-quality product and get ahead of the curve with it.

Aspect #1. Functionality

What do people usually do when finding a bug in a mobile app that prevents its further usage? According to the Dimensional Research, 80% of customers won’t use faulty software more than two or three times.

To ensure that the IT solution works in line with the requirements and behaves as intended, companies implement functional testing.

Aspect #2. Performance

Nothing makes end users more excited than stability, especially when it comes to the IT solution performance.

Performance testing allows checking how the app copes with the regular and increased loads, and how it behaves when millions of consumers concurrently carry out online transactions. This is especially true for eCommerce and eLearning solutions to ensure smooth running during Black Friday, Cyber Monday, or just an online lecture with a huge number of students.

Aspect #3. Compatibility

Incorrect display of the interface in different device versions, out-of-screen text, and inconsistency with other smartphone apps — these are some of the defects that arise when using the same software across various platforms. With compatibility testing, QA specialists eliminate these issues and ensure seamless functioning of the IT product across a bunch of devices, operating systems, browsers, and internet connections.

Aspect #4. Usability

97% of users believe that user-friendliness is the most critical quality of mobile apps. Companies may achieve this via usability tests, which are aimed at checking the convenience of software usage and navigation as well as the correct operation and display of all its elements.

For instance, if the company produces an eCommerce app, it’s core to verify the menu layout, product catalog, buttons, and other elements. Are they arranged conveniently? Can the user intuitively find them and perform the necessary actions? If so, then it may be a sign of good software usability that is able to satisfy customers’ needs and provide them with a positive user experience.

Aspect #5. Cybersecurity

Be it a financial, educational, medical, or other kind of an app, they all collect tons of data (addresses, phone and credit card numbers, and even health-related data). With the rapid shift of processes to the online space, more and more personal data is now stored on the web.

With cybersecurity tests, companies ensure strong protection of the software at all levels, eliminate leakage of personal information, and assure compliance with industry-specific and other international standards, such as OWASP, HIPAA, PCI DSS, etc.

Aspect #6. Interruption

Does the app behavior change when interrupted by notifications, messages, incoming calls, and connected or disconnected networks? This is where QA engineers turn to interruption testing, helping make sure that the software handles various types of interventions. Without it, unexpected interruptions may cause interface crashes, data loss, software breakdown, etc.

Test automation to optimize mobile app testing processes

Some tests are too tedious and time-consuming to perform them manually. To meet the project deadline and accelerate the IT product release, test automation is imperative.

Let’s take cross-platform tests, which are indispensable for mobile apps to ensure their smooth running across a variety of devices. It will take an eternity to check all possible combinations manually — thousands (if not millions) of them. In such cases, test automation greatly hastens QA processes.

Performance testing is also a candidate for test automation (to check response time, scalability, speed, etc.). By automating performance tests, experts generate situations with millions of customers who are simultaneously using the software to see if it handles such a heavy load. A typical case of most eCommerce, financial, and eLearning solutions.

Closing remarks

Online shopping, consultations with bank employees, studying from anywhere, just socializing and entertaining — these are some of the reasons why we daily use mobile apps.

Businesses, in their turn, should take exceptional care about their IT solutions quality to provide consumers with the best experience possible (and test functionality, performance, compatibility, usability, cybersecurity aspects, and more).

In case you’re looking for professional support, reach out to a1qa’s experts to fine-tune your mobile app testing strategy to perfection.

We live in pretty amazing times, don’t we. Wish to join a good old school lesson? Just have your laptop or phone nearby — from absolutely anywhere in the world.

eLearning and mLearing solutions are rapidly evolving. Global lockdown made people move lifestyle activities to their homes, education included. So, the positions of eLearning and mLearning software have been reinforced in the IT market.

Let’s have a look at the numbers. In 2015, the mLearning market size counted $7.98 billion, while in 2020, it skyrocketed to $22.4 billion. That’s not all, as the figures continue to grow and are expected to reach $25.33 billion by 2025.

To achieve such results and astonish customers, don’t we need some special care of software quality, its performance, and data safety?

In the article, learn why QA is vital for the eLearning and mLearning apps and what testing types are imperative to roll out high-quality educational software.

QA for eLearning and mLearning products: is it a need or a wish?

Striving to knowledgeable future, educational entities and related businesses develop learning solutions to make studies available for everyone. Global moving to a digital environment also contributed to revamping the traditional educational system and going beyond physical schools and universities.

When providing end users with an extensive variety of IT products from one-on-one or video-based platforms to group learning courses, it’s necessary to pay strong attention to QA in these mediums.

According to the Global Market Insights Report, the eLearning market size is going to reach more than $1 trillion by 2027.

Source: Global Market Insights

These tremendous figures mean expanding target audience of different ages, social groups, cultures, etc. while suggesting taking care of software performance, usability, security, localization, and other major factors.

It is comprehensive testing of all mission-critical components that brings IT products’ quality to the next level while at the same time enabling delighted end users with an advanced learning experience.

6 software testing types for grade “A” educational software

A solid QA strategy and thorough software testing lie behind the successfully released IT solution that increases revenue and contributes to gaining end-user trust. Let’s figure out what QA activities help prevent such educational software defects as long app response time, sudden crashes, poor functioning, and others keeping leading positions in the market.

1. Performance testing

Within remote education, eLearning and mLearning software spike in demand and attract far more students than ever before. It means greater traffic, higher latency, lower speed, and other technical issues triggering closing an app and switching to those that work.

Of course, no one wants to face such consequences.

Then we suggest verifying a range of components related to the system performance while carrying out the following activities:

  • Load testing — to evaluate the behavior of an IT product under the expected and high load.
  • Stability testing — to analyze the platform performance during long-term testing with a moderate level of load.
  • Stress testing — to check how the software works with more than the specified number of simultaneous users.
  • Volume testing — to measure the solution capacity of stored data.
  • and more…

By applying performance testing, companies provide end users with a flawless platform able to operate even in unpredictable situations.

2. Localization testing

Given that educational solutions are aimed at a wide audience, companies adapt their software to various locales and attract customers from all over the globe by supporting end-user native languages, easy website navigation, and convenient search for necessary information.

This is also the case of Duolingo, the learning platform, that provides interface adaptation in more than 20 locales. Sounds great, right?

Localization testing helps identify inconsistencies in translation, time, dates, and calendars adjustment. It also involves localized GUI testing to check if the content doesn’t hinder the layout integrity that often adversely impacts the learning experience.

3. Security testing

Most digital education solutions collect personal data, be it a name when enrolling on a course or a credit card number when paying for online content.

When choosing a platform for learning, end users want to be 100% sure that their sensitive information and online transactions are fully protected. The U.N. Official highlighted that during COVID-19, the number of cyber incidents increased by 600%, making this issue one of the top priorities.

So, companies introduce security testing to minimize the risks of data loss, prevent unauthorized access to the system, and verify the security of online payments.

4. Compatibility testing

Defining what device or browsers your customers use is quite tricky. Before embarking on testing activities, analyze end-user preferences and specify the most popular platforms.

After that, it’s worth performing compatibility testing against the top selected gadgets and browsers while covering all the functionality. In parallel, don’t forget about mission-critical checks on other devices of potential use.

Such a holistic QA approach ensures flawless educational software operation on various browsers, platforms, operating systems, and devices, helping provide the best CX for all learners.

5. Compliance testing

As with any other industry, the eLearning and mLearning solutions have specific regulations, like SCORM (Sharable Content Object Reference Model).

To let educational software pass all the standards with flying colors, open-minded companies introduce compliance testing. With that, QA specialists check eCourses interoperability with other platforms and learning materials while timely detecting discrepancies with the rules that decrease QA expenses and ensure complete software conformity with regulations.

6. Mobile apps testing

With a great demand for mobility, people all around the globe are more and more using their smartphones and tablets for almost all life purposes, mobile learning included. Alongside the usability of portable devices, mLearing improves productivity by 43% owing to advanced mechanisms and precise training activities.

Therefore, it’s crucial to check portrait to landscape phone modes, network interruption, incoming calls, etc. to ensure high quality of mLearing and web mobile eLearning platforms while enhancing mobile CX.

Wrapping up

The ever-evolving IT market brings changes in many areas including education, which is gradually becoming more digital than ever before.

Within the growing number of eLearning and mLearning solutions, businesses need to take special care of software quality to ensure that everything is running smoothly. A robust QA strategy and extensive software testing lie behind this success in the market.

By introducing 6 core QA activities — performance, localization, security, compatibility, compliance, and mobile apps testing — companies enable software excellence, release IT products faster, decrease QA costs, and gain the trust of their worldwide customers.

Feel free to reach out to a1qa’s experts to put your educational software on the IT market’s honor roll.

The telecommunications industry has undergone changes since the crisis, driving an increase in traffic from 20% to 60%. When you grow fast, sometimes, challenges appear, like data breaches and unstable telecom app operations.

In the article, we develop the point of QA helping tackle them, and we share insights into how to do that confidently.

QA for telecom products: reaping benefits

Meet John. He is the head of IT department in John & John Corp., a mobile operator with over 10 million subscribers. How much sensitive and financial data company’s products store is anyone’s guess. And sounds like the No. 1 target for cybercriminals.

In addition to cybersecurity, user-friendliness and stability of telecom solutions come to the forefront. Today, one out of three consumers is ready to change providers because of bad customer experience. That’s not a good scenario for John.

93% of the 2021 Network Test Survey’s respondents believe that software testing helps boost clients’ satisfaction and reduces churn. This is the reason why telcos focus on it, so let’s see what advantages John may reap with QA strategies at the core.

Higher customer retention rate and boosted CX

In 2020, the customer churn in the telecom industry reached 21% and was the result of the poor quality of software products. QA is the one to lower these rates and assist in guaranteeing strong protection of end-user data, crash-proof operation, and easy interaction with the app.

Fine-tuned internal processes

To enable internal communication between departments, John & John Corp. implements CRM and ERP solutions. No bugs mean that the main work is focused on enhancing telecom products’ quality and goes as intended, all QA processes are set well, allowing for a faster release.

Core business systems with embedded quality

As OSS and BSS are complex systems containing a lot of data, it’s mission-critical to conduct comprehensive testing to ensure they work efficiently and help meet business requirements. OSS/BSS testing assists in ensuring quality of all the system’s modules, including billing, CRM, data warehouse, network care, service assurance, etc.

Driving business innovation with confidence

The telecommunications sector is constantly offering new technologies, such as 5G, which is predicted to reach $1870 billion in 2030. Not to mention 6G that will become a new reality in the near future.

Source: Precedence Research

Innovation helps companies grow, but technologies also need software testing to offer the ultimate digital experience to end users.

Addressing 3 QA challenges of telecom companies

It’s all clear with the benefits that QA brings to the table. Now, it’s time to talk about the difficulties that companies face when producing telecom software products.

Challenge #1. Too heavy loads

Imagine that John & John Corp. creates a unified billing platform to replace standalone billing systems. It keeps crashing as the load generated by 10 million subscribers was previously distributed across several systems, and now a single platform should withdraw it.

Adding performance testing to a QA strategy is a cure for this issue — to identify performance weak points and determine the app’s behavior under regular/increased loads, making sure it can handle it.

Challenge #2. Alluring target for cybercriminals

Telecom companies store an enormous amount of personal and corporate data transmitted via e-mails, messages, online transactions, phone calls, etc. as well as serve as an entry point to other infrastructures. To prevent data breaches, it’s business-critical to be aware of the most common attacks:

  • DNS attacks are the most widespread among telcos operators. Intruders exploit the DNS vulnerabilities to redirect traffic from the authorized website to the fake one.
  • During DDoS strikes, cybercriminals block the platform by submitting a number of requests that exceed the bandwidth of the network.
  • Another hackers’ method is sending a SIP attack when unusual, non-standard messages containing invalid data to make the system fragile.

John wonders, “What is the remedy for this issue?”

Well, cybersecurity testing helps reveal system vulnerabilities and safety breaches to prevent them from the jump-start. To get as much information about the security state as possible, QA specialists rely on one of the most suitable approaches:

  1. White box — when possessing access to the source code.
  2. Grey box — when partially understanding the product specifics.
  3. Black box — when having only the organization name and the URL of the app.

However, John wants to make sure that the IT solution and the network are intrusion-proof. Then, it’s time for penetration tests — QA engineers implement hackers’ tools and mimic their malicious methods to check the possibility of gaining control over the network and the risk of system’s susceptibility to DDoS and brute-force attacks.

Challenge #3. Slow delivery of new functionalities

When new functionality comes along, it’s crucial to check the quality of the existing features. To do it, John’s team introduces manual regression testing. In time, they realize it is an extremely tedious process, slowing down the delivery speed, and choose automated regression tests. Now, experts focus their time and effort on business-critical tasks as well.

The telecom infrastructure is complex, meaning that manual testing isn’t the way out not only for regression but other testing types as well. Putting test automation at the core of the business strategy helps increase efficiency, reduce test cycles, and expand test coverage. Let alone a faster launch of the updated software version.

In a nutshell

Today, telecom companies need to ensure the high quality of their solutions more than ever, bearing in mind the complexity of the infrastructure, the large amount of private data stored, and the heavy load on the products.

By implementing software testing, businesses reach higher customer retention rates, boost CX, fine-tune internal processes, embed top quality within OSS/BSS, and confidently drive innovation to the market.

Wondering about the state of quality of your telecom products? In case you need professional QA support, reach out to a1qa’s experts.

Say your favorite song out loud, and it immediately starts playing. Of course, if you have an Alexa speaker. Imagine Alexa crashing from time to time. A bit annoying, but still, not the worst outcome.

The failure of a smart inhaler or a sensor or the leakage of patients’ medical data are much more serious issues, making companies focus on ensuring quality of various aspects of IoT devices.

Whether it’s a smart speaker, a car, or a factory, absolutely every IoT solution should function steadily to provide a positive experience to end users. And to achieve this target, businesses should carefully plan their IoT testing strategies.

In the article I’ll tell you how IoT affects our lives and what quality aspects are key to verify and why.

IoT impact on people’s lives

According to Statista, the IoT market size will reach $800 billion in 2023 and $1,567 billion in 2025. A very considerable growth.

Graphic

Source: Statista

Nowadays, IoT is used in multiple industries where the smallest software error results in dire consequences. For example, delivering real-time data from the Internet of Medical Things (IoMT): wearable and other devices that track physical activities, sleep, heart rate, and more. This information enables carrying out diagnostics, planning treatment, and helping provide medical care when needed. Imagine a patient in critical condition but not getting medical support in time because of a glitch in the IoMT.

Or government organizations that also deploy IoT technologies to address various challenges (e.g., traffic jams or street light control). Along with that, IoT sensors embedded in urban infrastructure help create smart cities. This means that the safety and lives of millions and even billions of people depend on the trouble-free functioning of IoT products.

And now I will show you some examples that you shouldn’t turn a blind eye to if your main goal is to provide superior quality of your IoT solutions.

IoT solutions cybersecurity: always be on the lookout

Problem overview

In 2021, the number of connected IoT devices was 12.2 billion, and is projected to reach 24.4 billion in 2024.

As the number of linked software grows and the IoT solution elements can exchange information without human intervention, all of these significantly reduce system security. Moreover, today’s IoT devices collect massive volumes of end-user data: passwords and usernames, contact details, biographical and medical information. This means that companies should provide reliable and high-quality protection not only for the product itself but also for individuals’ sensitive data and the network which transmits personal details.

Let’s look at an example of how hazardous IoT devices are in the hackers’ hands. In 2017, more than 465,000 implantable pacemakers produced by St. Jude Medical had become fragile. The company quickly responded to the situation and addressed the issues. But what consequences it could encounter if the attackers gained full access to the IoMT solutions? By controlling the software and its functions (e.g., battery and heart rate), they could have damaged the lives of thousands of people. And this is pretty alarming.

Addressing the problem

Conducting cybersecurity testing is the remedy to this issue, helping ensure the safety of the whole system at all levels: network, cloud, applications, etc.

Penetration testing allows performing real-life attacks by imitating the cybercriminals’ actions. For IoT products, it’s also reasonable to carry out network penetration tests ― adopting malicious methods to reveal the network’s loopholes and eliminate them from the get-go.

To detect IoT system drawbacks, you may start with a vulnerability assessment of the solution. Checking authentication, authorization, session, multiple injections, and business logic allows ensuring a high-quality and secure IoT web device. For connected mobile apps, it’s necessary to evaluate configurations, traffic interception as well as review the source code and analyze encryption algorithms to detect any keys, logins, or passwords right in the code.

Why is IoT devices performance in the forefront?

Problem overview

Let’s take a look at one example to understand the importance of uninterrupted performance for IoT solutions. IoT in retail helps control the amount of goods on store shelves and warehouses — when needed, smart racks or fridges send a signal to refill the inventory.

Imagine a smart shop. Special RFID (Radio Frequency Identification) tags that are attached to the items allow transmitting the data to the cloud and monitoring the inventory and purchases. However, low performance of IoT devices in retail leads to the failure of the entire chain of stores and requires more investment, time, and efforts to recover the system’s smooth functioning.

Addressing the problem

The key question is: how to produce high-performance IoT products? These are 4 tips that will be of help:

  1. Integrating performance testing into the SDLC stages. Continuous performance testing guarantees that any changes to the code don’t negatively impact the app’s operation.
  2. Conducting load tests. They help measure app performance under specific conditions and determine the maximum load that the software and infrastructure can handle.
  3. Performing stress checks. If the load on web and mobile products doesn’t jump frequently (usually it happens during peak sales periods), forecasting either hundreds or thousands of people may connect to an IoT device is challenging. Stress testing helps assess the behavior of an IoT solution when the load is much heavier than regular.
  4. Verifying IoT’s scalability. The scalability of IoT devices depends on the number of connected software: some support more than a million solutions, others — a hundred million. Here, the main goal is to check whether the IoT product handles the required level of scalability and how it responds to changes in the number of simultaneous users.

IoT compatibility: do all elements work in harmony?

Problem overview

You have a pellet grill and the software to control it remotely: choose a recipe, set the temperature, and monitor the cooking process from your mobile app. On a Friday night, a pop-up window comes up on your phone “Please select the network,” even though it’s already running. It keeps repeating, which bothers you from a great dinner.

Let’s also look at it from the developers’ perspective. Do you know which browsers and OSs the end users are going to use? It’s hard to predict among the variety of devices. In 2021, 64% of people preferred Google Chrome over other internet browsers while 19% chose Safari. It’s hard to please everyone but businesses do their best to provide the majority of the target audience with a high-quality product that brings the ultimate experience.

Addressing the problem

So, what can help here? Compatibility testing is what companies need to ensure that IoT solution elements (platforms, networks, apps, etc.) work in tandem and make sure that the device is interoperable with multiple smartphone versions, operating systems, browsers, screen sizes and resolutions, networks, connectivity protocols, and more.

To provide seamless compatibility, companies may follow 4 main steps: analyzing business requirements and defining the target audience, choosing a testing strategy and designing tests, executing them to identify the system drawbacks, and providing recommendations on how to eliminate bugs.

Final thought

I know for sure IoT devices have made people’s lives much easier: smart homes, smart cities, smart factories — isn’t that a dream?

Due to their complexity, it’s critical to care about IoT solutions quality with great emphasis on cybersecurity, performance, and compatibility.

Don’t miss the opportunity to reach out to a1qa’s experts to ensure high quality of your IoT solutions.

Would Amazon, eBay, or AliExpress be who they are with inconvenient UI, poor design, a plethora of crashes, and no ways of executing transactions?

Bearing in mind that literally any of the client’s interactions with the software influences CX, CX affects the profit of the company, the size of the customer base, the number of loyal end users, and more. And in some situations, dramatically. For instance, once having some bad experience, 1 in 3 consumers can stop using your products.

In the article, find out 4 bad examples preventing your users from enjoying their eShopping experience and form negative CX and never repeat the same mistakes.

CX in eCommerce: why does it matter?

According to Statista, 44.5% of global businesses perceive customer experience as a key competitive distinction.

While the Coveo study highlights that after having some bad experience two or three times, 73% of customers prefer abandoning the brand and its products.

Still not convinced? Then take a look at this — the Emplifi research shows that customers are eager to pay 5% more if they obtain a great experience. So, boosting CX is becoming one of the top priorities for retailers, but how to achieve it? At least, don’t make these 4 mistakes, which we will tell you about below.

Mistake #1. “Usability is the last to care about”

How many customers would Amazon have if its users could only use it in old versions of Google Chrome, or they could hardly find the cart, or the catalog was located at the bottom of the page? Probably not that much, considering that 94% of users form their first impression of a brand based on the app design and its usability.

Bringing usability testing to the forefront helps provide a seamless experience, as it allows studying customers’ behavior, goals of using the product, and motivation. You get this — you better understand which app’s features are mission-critical to bolster in order to boost CX.

So, what to do?

  1. Check UI. To ensure that the user easily interacts with the product via different app pages, visual components, displays, menus, buttons, etc.
  2. Test user-friendliness. To promote easy and efficient use of the IT solution, e.g., checking that the customer can intuitively add an item to the shopping cart without unnecessary steps, find a catalog, or just create a personal account.
  3. Verify UX. To monitor how consumers perceive the IT product and what experience they gain when navigating it.

Mistake #2. “Why do I need to focus on IT product performance?”

In 2021, 59% of customers chose online shopping during Black Friday over offline deals.

After all, who likes endless queues? If so many people prefer using mobile apps for making purchases, of course, companies keep them running steadily. During peak loads like big sales, Cyber Mondays, pre-eve periods, apps have so many reasons to crash, and many consumers leave empty handed. What a nightmare! Performance testing is exactly what helps provide stable functioning of the IT solutions and assist the customers in getting a positive experience during highly-peak periods.

Delving deep, performance tests vary and help achieve different goals:

  • With load testing, QA engineers evaluate whether the eCommerce app handles the intended load.
  • With stress testing, they track the behavior of the system under heavy loads.
  • With configuration testing, experts check the effect that software and hardware changes in configurations have on the overall performance.
  • With stability testing, specialists verify performance during long-term testing with an average load level.
  • With volume testing, they estimate the work of the IT product with the increasing amount of stored data.

If you need to check the stability of the payment systems (especially relevant for scenarios when a large number of customers make online payments simultaneously), then performance testing is also the case.

Mistake #3. “I mostly ignore end-user security”

eCommerce applications collect arrays of private information, including personal customers’ data, credit card numbers, addresses, etc. In distant 2014, hackers penetrated eBay and accessed 145 million end-user accounts and even reached employee credentials that opened them the door to corporate records.

Protecting sensitive consumers’ and enterprises’ data is essential to both end users and organizations themselves. According to the Mobile Security Index Report 2021, among the most common consequences of mobile-related compromise are loss of sensitive data (56%), reputation damage (37%), loss of business (19%), etc.

Source: Mobile Security Index Report 2021

If you are able to establish a safe environment for its consumers within the software, you foster greater experiences. For example, contented clients become brand advocates, contributing to expanding the customer base.

With a solid cybersecurity strategy at the core, businesses provide privacy of all end-user data, prevent cyberattacks as well as help customers gain confidence in their total security.

To detect major vulnerabilities, adopting penetration testing (one of cybersecurity best practices) might be the way. By acting as cybercriminals, QA engineers imitate their activities and implement methods of system hacking to find app pitfalls. By identifying weaknesses in advance, the company ensures that no data is leaked when the app goes live.

Mistake #4. “I don’t rush, so no need for test automation”

Pre-COVID19 time. Consumers go to offline stores, and online versions of shops are a fallback option for emergencies. Do you remember those days?

The pandemic completely changed our lives and the ways business is done, of course. Everything digital! And now, many companies’ growth largely depends on online products, especially when it comes to retail. Consumers’ habits do also change (and vary from day to day). One of the most common demands is getting everything ASAP. That’s why companies are looking for ways to release software faster but without quality compromise.

How to keep up with today’s breakneck speed of delivery and customers’ behavior changes (all while delivering the eCommerce software more quickly)? We suggest test automation as a help.

The State of Testing Report 2022 highlights that only 11% of companies have NO test automation in place. And that’s clear for eCommerce software as well — reduced testing time, sped up launch, increased test coverage, decreased costs, optimized QA processes.

By smartly adopting automated testing, companies quickly respond to market changes and guarantee flawless software operation so highly-needed demands for staying ahead of the competition.

eShopping apps are complex and consist of many elements: catalog, shopping cart, payment system, registration forms, etc. They constantly update, requiring ongoing testing in order not to miss a critical bug in production. And it’s tedious to do this manually. To keep up with the high retail market pace, businesses focus on automating QA processes to reduce the costs for testing and focus efforts on the new features to make them of the highest quality.

Summing up

To boost eCommerce customer experience, tech giants take exceptional care of their software and all its elements.

Adopting usability, performance, cybersecurity, and automated testing helps businesses provide end users with a flawless online shopping journey.

In case you need assistance in ensuring game-changing CX, feel free to contact a1qa’s experts and have a guidance session on the matter.

Having brought fast Internet browsing, high-def video streaming, and smooth mobile CX, 4G connectivity is on the way out. Today, we observe the advent of the wireless network revolution or 5G technology upsurge.

It’s becoming a crucial part of online ecosystems while embracing millions or billions of devices and people. What’s more, 69% of networking executives consider 5G as one of the most critical wireless means to perform their business initiatives.

Mobile software development and testing are reckoning on a new generation of connectivity. Let’s clear up why this happens and discover how 5G will hit the IT world in the foreseeable future.

What will the 5G network bring to online users?

The main benefit of 5G connectivity is load speed. While the fifth-generation network has had rather striking test runs, its real-world speed depends on the infrastructure applied. When compared with 4G’s theoretical maximum download speed of 300 Mbps, 5G could provide 10 to 50 Gbps.

Speed estimation

Source: 5g.co.uk

What’s more, the 5G advantages go far beyond velocity — what about the boost in low latency, capacity, and quality? Yes, they are also included.

In most cases, delays in software operation impair user experience while adversely impacting the customers’ loyalty that triggers their outflow.

Surely, no one wants to encounter such issues and their expensive fixes. So, this is where 5G comes into play with its ability to reduce latency to near-zero. While sending and receiving information, 5G may cut time to 1 millisecond which is 200 times lower than 4G. Sounds impressive, right?

With such great parameters of speed and latency, 5G enables increased connection density by embracing over 1 million devices linked up with the same local network. It reinforces the new era of IoT while exceeding the current mobile Internet frames as well as enhancing the AR and VR experience.

Who can benefit from broadband network connectivity?

Considering the active presence of end users in an online environment, network speed is a clue to better CX. The Zendesk Customer Experience Trends Report 2021 indicates that for 50% of the surveyed end users, CX has become a more essential aspect in choosing IT products than it was a year ago.

Superior video apps, improved AR/VR-based software, always-on devices in homes, and many more introduce a breakthrough to online end users while enhancing their CX.

Within closely operating with networks and the Internet, telecom and media players can make the most of the fifth-generation connectivity. With that, businesses are geared towards launching progressive initiatives derived from 5G to astonish their customers and entice new ones.

Moreover, 5G wireless technology holds the potential to help realize remarkable software transformations through reducing costs and elevating productivity. By applying it, companies intensify energy monitoring and management as well as strengthen its generation and distribution while enabling business growth.

The spread of 5G will also influence mobile app development due to the rise of portable devices and sophisticated means of mobile connectivity provided by 5G. What are the deliverables that pave the way for releasing more efficient mobile software?

  • Faster file transfer. It means better data processing that boosts app performance and handling a greater volume of information.
  • Broader IoT implementation. It accelerates the time to fully smart homes and cities within a possibility to interconnect billions of devices.
  • Better integration. 5G enables the flawless embedding of 3D modelling, cloud-based services, more accurate GPS, and other technologies.
  • Higher battery life. With increased speed, low latency, and less dependence on hardware, 5G needs less battery consumption while allowing users to interact with apps longer.

Of course, such technological improvements require exceptional attention to quality assurance before going live. Let’s take a closer look at how mobile software testing may be changed with the surge of 5G.

How does 5G reflect mobile app testing?

The more advanced mobile app development is becoming, the more efforts businesses need to ensure the proper level of software quality. Quicker response time, better data processing, a broader range of novel technologies — all these and many other features push the envelope of mobile app QA and software testing. However, many of the questions surrounding 5G pertain to the network, rather than to the myriad of apps that will eventually utilize it.

The State of Testing Report 2021 by PractiTest showcases that 60% of QA within the surveyed companies are associated with mobile systems and technologies. With that, mobile app testing is gathering more attention. Let’s figure out what testing types the fifth-generation wireless network is up to modify and how to navigate those changes.

Network connectivity

The sharp alteration of speed and performance may need a suitable response with new test environments. Acquiring 5G testbeds helps QA engineers verify the signal distribution, perform 5G design validation, and detect connectivity drawbacks at a physical level.

Security testing

Living in a world infused with IoT, security becomes a greater concern. Embracing millions of devices storing a massive volume of users’ data, it brings information safety and privacy to the next level. The risk of data breaches is high, so precise security testing before going live is a must of IoT-based software development.

Compatibility testing

With the presence of over 750 5G-compliant devices in the IT market, 50% of them being mobile phones. These figures will only grow, extending the banks of test gadgets. By mimicking end-user conditions, verifying software on real gadgets is much more reliable than on emulators. Moreover, due to a great number of non-5G devices, it’s vital to ensure proper work of 5G-oriented applications against lower-band gadgets.

Performance testing

With better file transfer, higher speed, and extremely minimal risk of delays, checking software performance requires right-skilled experts. Being predominant infrastructure in mobile apps, 5G will bridge the mixture of the 5th generation and legal networks. This mixed environment needs robust testing of mobile software interaction while verifying them on the numerous performance configurations.

In a nutshell

Being an IT innovation, 5G connectivity brings enhanced mobile broadband, low latency, and massively synchronized devices that enable worldwide adoption of IoT, AR/VR-based solutions, and a new normal of mobile apps.

Within novel technologies delivered by 5G wireless technology, mobile app development and testing are industries that will experience the fifth-generation network surge the most.

By thoroughly verifying in advance, 5G-oriented apps may bring the value of business growth as well as end-user satisfaction.

Reach out to the a1qa experts and be confident in releasing a high-quality 5G-based app.

Today, the market share of mobile gadgets have exceeded the one for desktop by 12%. The estimates of using portable devices have been trending upward since 2016, and the number of mobile users is steadily increasing while applying more load on systems.

Market share

Source: gs.statcounter.com 

Due to providing a vast range of opportunities amid multiple industries, mobile applications are a new normal in terms of executing daily and business tasks. However, to ensure the successful release of an application in the market, companies should consider mobile app software testing and pay close attention to performance checks in particular.

Thus, we’ve prepared an overview of mobile app performance testing insights and a QA scenario on how to carry out efficient testing processes.

MOBILE APP PERFORMANCE TESTING: 3 CORNERSTONES

Mobile application specifics assume testing of an IT product itself as well as verifying device, server, and network interactions with it. Let’s have a closer look at each cornerstone in order to clarify their peculiarities.

#1. Device performance

The first thing to think about is checking how a mobile app will function on a certain gadget.

What will a QA engineer do to get confident that the target audience can use the tested application on any device with diverse memory and processor parameters? He or she will embrace distinct hardware characteristics, including frame rate and CPU and GPU capacity.

With higher frame rate, customers have better user experience and obtain stable interaction with the application. This is directly connected with central and graphic processing units providing overall functioning of a device. Make sure a tested app doesn’t consume excessive resources to dodge problems with pausing and crashing of an app.

Memory consumption is another issue to ponder. By adding recently developed functionality to an application, the memory usage amplifies, and its critical index can adversely impact system performance as well as IT product operation in general.

While working for a long period of time, some mobile applications may utilize a drastic volume of battery life causing device overheating. QA specialists should verify battery life consumption for certain IT solutions to ensure they use as much amount of battery life as they require. 

The time it takes for an app to open (is it quick or does it take 10 seconds?) can define first impression for end users. “You never get a second chance to make a first impression.”— Andrew Grant said.

Moreover, do not forget to verify high-quality interaction of a tested application with the other ones that are installed on a device. For that, answer the following questions:

  • “How does it behave in the background?”
  • “Does it keep the entered data when shifting between applications?”

These two issues and many others need to be covered.

#2. Server performance

Being a vital part of mobile solutions functioning, server responses and data handling specify system performance. Delays in receiving and sending information may produce slower response time provoking software drawbacks.

Moreover, the number of API requests from a tested app can cause an application overload. With each newly added feature, the stack of API calls is augmented that impacts the overall performance. Testing APIs before releasing may help reduce risks of insufficient mobile app performance in the going-live stage.

When the main server is out of reach, provide a backup one to get data without delays. To prevent data loss in a critical situation, bear in mind to timely synchronize failover and principal servers, develop and follow a backup policy.

#3. Network performance

This cornerstone assumes checking an app functioning while connecting to various networks. The core things under test are latency and bandwidth.

Testing the time of sending data packets from a client to the server and back along with the maximum amount of information that an IT solution is capable of transferring are two pillars of stable network performance.

By simulating the 3G, 4G, and 5G networks, QA engineers can conduct more precise performance checks and be confident that customers will not have any delays or data losses while using their mobile apps.

SUCCESSFUL MOBILE APP PERFORMANCE TESTING: THREE-STEP SCENARIO

Value-driven and comprehensive software testing requires a carefully designed QA strategy with a team of consummate specialists at the core. Thoroughly chosen employees may guarantee high work efficiency while covering all critical and minor issues by delving deep into business logic of a tested application.

Alongside onboarding right-skilled experts, don’t forget about other topical QA matters. We’ve already identified the most relevant points to consider for everyone wishing to reach desired outcomes. Let’s check out the steps of providing high mobile app performance.

Step 1. Introduce QA at early SDLC stages

According to the World Quality Report 2020-2021, 52% of respondents prefer preparing and executing software testing from the very start of their IT projects while contributing to business growth and providing faultless operation at short notice.

This is where QA managers apply Agile, DevOps and shift-left practices to avoid expensive bug fixing after going live, increase team efficiency, and accelerate time to market.

Step 2. Select strong toolkit

Performance testing requires mimicking customers’ and software behavior. By choosing proven and suitable to business needs performance testing tools, one can simulate real end-user actions to identify the upper limits of system capacity, evaluating its functioning under a specific expected load as well as to measure software performance with increased processing power.

Step 3. Execute client-side performance testing

Its prime objective is to identify hindrances that affect customer experience and slow down IT product operation on the client side. Within growing significance of satisfying end-user needs, companies should consider this testing type to delight customers and provide impeccable mobile app performance. 

Carrying out client-side performance testing, QA engineers detect software issues that hamper page and app loading, monitor that updates don’t undermine system functioning as well as verify loading speed from different locales and optimize processing of heavy-weight data.

IN A NUTSHELL

Being one of the core mobile testing types, performance checks may help with eliminating sluggish app operation while enhancing customer experience.

By introducing the three-step scenario into a QA strategy, one can enable high overall performance including stable operation of the device, server, and network that engage with a tested solution.

Need support in executing mobile performance testing? Reach out to a1qa’s experts to improve CX.

When you are reading this, 83% of enterprise workloads are already in the cloud, according to Forbes, while SaaS contributes to 37% growth in revenue of software development vendors.

SaaS model has definitely influenced on changing the classic development processes and shifting them to the cloud. And it’s the right time, as hyper-digital transformation and the lockdown consequences made many companies accelerate releasing time for their software products, so they had to introduce new approaches and innovations into their IT strategies.

Considering such a progressive impact, the IT market is witnessing a surge of SaaS-based applications. The more solutions emerge, the greater demand is generated by businesses.

The measures that companies should undertake to retain customer bases and entice new users reducing their moving to other IT products include implementing proper SaaS testing.

In this article, we’ve gathered 9 QA factors that may help organizations strengthen competitive advantage and keep the leadership in the market. But let’s start with some SaaS peculiarities required to know before executing checks.

SAAS-BASED SOLUTIONS: 4 REASONS TO TEST

No wonder that this delivery model has led to increasing competition in every application category. Statista indicates that in 2020, the overall number of SaaS-based products has grown by 12% since 2015.

Source: Statista 

That means companies need to be ever more vigilant about providing quality experiences. The reason why businesses opt for SaaS is in its numerous benefits encompassing specific features.

Reason 1. Smart scalability

The option of changing software capacity promptly by request allows tenants to save costs on using cloud services. What’s more, SaaS vendors harness autoscaling mechanism that diagnose the current users’ amount and configure the software according to resize needs.

Reason 2. Regular and rapid updates

Within tight relationship with a SaaS provider, all the solutions’ defects and changes pass through it. As a rule of thumb, the processes of bug fixing and making modifications are fast and frequent. Therefore, one should define a robust QA strategy to optimize running a blizzard of test scenarios at short notice.

Reason 3. Multi-tenancy

SaaS opportunities to use shared cloud resources makes it affordable for a range of various organizations and streamlines software support. Within the approach to provide access to multiple customers, each tenant’s data is isolated and remains invisible to other subscribers. However, a vast number of connections to one vendor may cause difficulties with compatibility and integration. In this very case, improving APIs’ quality can be an escape solution.

Reason 4. Adjustable architecture

One more ground why companies choose SaaS is the ability to customize and specify settings perfectly matching business needs. And this requires thorough supervision, as an inappropriate operation of an IT solution may cause drawbacks after adding some changes that can provoke a growing churn rate.

Therefore, within these specifics, SaaS testing is more complicated than cloud and on-premises apps testing gathering a greater demand and a more profound attitude to QA activities.

9 POINTS TO GET UPSCALE SAAS-BASED SOLUTIONS

To provide a one-stop handbook on performing SaaS testing successfully, a1qa’s experts have prepared a list of 9 QA facets needed to cover the full testing scope and avert going live of bug-prone software.

1. Functional testing

Verifying all levels of connections between IT product components including units, their integration, and system testing, QA specialists check proper operation of functionalities. Noteworthy is that ordinary requirements encompass a myriad of cases tailored to miscellaneous user scenarios. Checking numerous configuration combinations make testing more exhaustive.

2. Performance testing

While on-premises apps are oriented at users’ environment, customer experience in SaaS-based products can be affected by other people. Thus, performance checks are essential — executing stress and load tests, QA engineers identify the upper limits of software capacity and evaluate its behavior under an expected number of concurrent users.

3. Interoperability testing

SaaS-based products entail flawless operation against different browsers and platforms as a prerequisite. Before carrying out interoperability testing, a QA team estimates the most preferable browsers and platforms and distinguishes ones used by a lower number of customers to exclude them. With verifying every browser or platform, QA specialists cover the full scope of testing configurations and provide seamless software operation for a wide range of users.

4. Usability testing

Intending to decrease the churn rate and make a long-term relationship with end users, companies strive to enhance customer experience with convenient app usage at the core. By providing straightforward information architecture, smooth workflows and interaction as well as visual readability and adequate response of generally used functions, one may satisfy consumers with a user-friendly application.

5. Security testing

Within sensitive data, SaaS-based solutions need to enable highly secure storage and disposal of information. Embracing miscellaneous accounts and roles, these applications require thorough validation of access control. To identify vulnerabilities and dodge data breaches, QA specialists perform penetration testing searching for possible bottlenecks.

6. Compliance with requirements

Winning the competition also assumes meeting worldwide standards. Depending on the industry, there might be a need to conduct software testing to comply with HIPAA checklist for eHealth products, OWASP safety recommendations for any-domain web and mobile apps, GDPR for enabling secure data storage and transfer worldwide, and much more.

7. API testing

Connecting with customers’ platforms and other 3rd-party solutions, API testing is a must amid organizations delivering SaaS products. With that, instead of using default user inputs and outputs, QA engineers execute positive and negative scenarios of calls to the APIs and analyze the responses of system interactions. Such approach allows making sure in advance that an API application and a calling solution work in a proper way. It mainly concentrates on the business logic layer of the software architecture.

8. Regression testing

Once having implemented a new functionality, it requires verifying that recent amendments haven’t impacted the developed features. Being an elaborate and cumbersome process, SaaS regression testing incorporates a range of test cases involving all testing types mentioned above and more.

a1qa has experience in delivering comprehensive QA assistance with solid regression testing. Get to know how our QA engineers performed software testing and streamlined assuring quality of the SaaS platform for public housing authorities.

9. Test automation

Alongside optimizing the immersive amount of QA activities and being a great time-saver, automated testing brings such business benefits as cutting QA costs, accelerating time to market, increasing team efficiency, and more.

Test automation is a pivotal element of the CI/CD pipeline that also may facilitate SaaS testing. With the concept of “release early and often” in the heart, it assumes continuously performing checks allowing delivery of faultless software in a strict timeframe avoiding expensive bug fixing.

SUMMING UP

Once having decided to build a truly bug-free SaaS application, there is a need to add SaaS testing in the IT strategy within its specifics including wise cloud resources consumption, prompt updates, multi-tenancy, and customization.

By introducing QA tips from the a1qa’s list, one may improve solutions’ quality, get required business and operational values, and decrease churn rates.

Get hold of a1qa’s experts to improve the quality of SaaS-based products.

Winning the competition is gradually converting into winning trust, as software success in the market depends on the users’ opinion.

Within gratifying end-user requirements as a top priority of businesses, forward-thinking companies strive to astonish customers and provide reliable software. Recent lockdown events impacted re-imagining business strategies and paved the way for accelerating disruptive trends of shifting towards more digital practices of working, communicating, and interacting with customers.

Blockchain may be of help with that through building users’ trust and improving efficiency, and this is why organizations are applying it to a greater extent each year. Statista report showcases the overall spending on this technology is expected to increase by 4.3 times by 2024.

Blockchain testing is becoming a must-have amid companies that are actively using this innovation, as it helps deliver upscale IT products and get confident in their stable and proper operation.

To provide you with a one-stop overview of holistic blockchain testing, we’ve prepared a list of the top 5 industries where introducing this technology is gaining momentum and blockchain app testing may streamline winning trust in the market.

Top 5 industries having blockchain as a pivot in an IT strategy in 2021

1. BFSI

Accounting for 60% of the technology world market value, it is the most blockchain-oriented sector dealing with valuable resources.

Transforming the classic investment and asset management operations and enhancing their transparency and security, blockchain is protecting financial institutions from malicious activity, fraud, and money laundering. Now, it is possible to quickly identify changes in behavioral patterns, trace reported illicit funds, and get deeper insights into valuating risks of all parties.

2. Retail

Retail is also processing a myriad of transactions. Besides, the evolution of these innovative systems paved the way for other activities, such as tracking the flow of goods or verifying payments through a supply chain.

Blockchain technology allows sellers to contact buyers directly without middle parties’ assistance streamlining the products journey and providing a clear overview of its pathway.

3. Real estate

Dealing with en masse paperwork, the future of real estate is about smart contracts helping eliminate commission rates and enable funding release when conditions satisfy both parties. Owing to expanding blockchain possibilities, it allows storing all the documents and transactions in an online space devoting minimum efforts and money.

4. Healthcare

Switching to the online storage of medical documents, this life-threatening industry is highly susceptible to cyber attacks. 93% of clinics have experienced a data breach over the past three years, and 57% of them have had 5+ cyber incidents during the same timeframe.

Considering growing caution in ensuring the safety of personal patients’ data and their trust to healthcare institutions, blockchain may be of help with that. Providing origin of drugs, medical products as well as transparency around health-oriented supplies and therapies, it can help build confidence and propel the industry towards.

5. Government

By encompassing multiple operations related to financial transactions, registry, processing documents, and applying an old-fashioned approach to their handling, governmental software often operates slowly and is prone to instability.

Implementing blockchain-based solutions may revolutionize legal processes and help eliminate bureaucracy issues. Thus, governmental organizations may build trust with people using smart contracts, intellectual property rights, land registry, and many more.

Blockchain testing: helping get more value

Usually, blockchain initiatives start with proof-of-concept projects that prove value on a small scale. In 2019, the PoC segment held 72.6% of the market share. However, the troubles emerge when moving to production due to a lack of observability.

Blockchain market
Source: www.fortunebusinessinsights.com

So, how to get confident in proper work of blockchain systems? Yes, one of the ways is to apply a comprehensive blockchain testing package helping detect critical defects and ensure smooth going live. a1qa’s experts have gathered 5 QA tips for that.

Tip 1. Functional testing

To be confident in system appropriate operation, one should supplement introducing blockchain app with checking functionality. Testing business logic and covering possible users’ scenarios may contribute to accurately processing blockchain components and transparent and secure activities. Being a cornerstone of software testing, all the industries should consider its execution.

Tip 2. Performance testing

Embracing thousands of transactions worldwide every day, blockchain has the potential to add $1.76 trillion to the global economy by 2030. Considering this drastic increase in the volume of sensitive data processing, companies should perform thorough testing before releasing IT products.

Executing performance verifications may ensure resilient work of the system under heavy load and consistent quality of the software product. It is especially topical for industries handling massive information blocks like BFSI, healthcare, and government.

Tip 3. Integration testing

Connecting blockchain systems to various platforms, companies need to check their solid joint work. Integration checks may be an escape solution. QA experts verify the cohesiveness and operability of intersystem connections across all blockchain app environments and integrated components. So, they can identify critical points and ensure stable interoperability.

Interacting between multiple systems and devices, retail and BFSI are particularly in need of such checks.

Tip 4. Smart contract testing

Real estate and government industries are only planning to introduce blockchain. Dealing with a great number of documents, they are moving to online data storage and processing solutions. To provide apps stable functioning and users’ confidence, companies should consider timely diagnosing these platforms before going live.

Within business logic verification as well as testing digital signature and messaging features, QA engineers rectify software glitches sharply and ensure strict blockchain apps compliance with the pre-defined software requirements.

Tip 5. Security testing

Have you noticed that information is quite a valuable asset requiring thorough protection? Possessing sensitive data, BFSI, government, and healthcare should pay great attention to safeguarding it properly.

But how can companies accelerate obtaining reliable and highly secure ecosystems within market fast pace? The answer is — through security checks. In this very case, QA helps ensure that keys storage and encrypting system effectively ward off potential security attacks.

For that, accounting for multi-layered safety structure in blockchain, QA specialists supervise that one security layer doesn’t affect the other.

These are principal testing types applied to blockchain apps. Of course, companies may harness a range of others depending on the business objectives. What’s more, test automation is also relevant in checking such platforms. It can optimize QA process and speed up time to market that is extremely crucial within fast-paced market evolvement.

Bottom line

Winning trust is becoming a prime factor of business success. To keep up with that and sustain leading positions, companies across different industries should update their IT strategies with technological trends and innovations.

Blockchain is one of the go-to ways to achieve customers’ confidence and provide them with efficient and safe virtual space for processing financial transactions, buying goods, getting medical assistance, concluding contracts, and performing legal operations.

Definitely, blockchain can have the greatest impact on BFSI, retail, real estate, healthcare, and government industries in 2021. So, all-inclusive blockchain app testing can become an indispensable measure to build trust with the target audience and accelerate the achievement of planned business objectives.

If you need professional QA assistance in ensuring the proper work of a blockchain solution, feel free to write to a1qa’s experts.

Some years ago, companies were focused on optimizing operational processes, meanwhile, leaving the work on procurement, personnel, customer relationships, and more in the background. Considering the gravity of both internal and external activities, improving all in-house operations has become a clue to the maintenance of a competitive position in the market.

ERP systems turned out to be pervasive means of improving business processes. Statista’s report indicates that the world ERP software market revenue will reach $43 billion by 2021.

According to business needs and goals, companies opt for various ERP systems. Acumatica is a common platform amid small and mid-sized organizations. However, its implementation is not enough to be confident in data integrity and its stable operation. By applying software testing, companies can assure the systems are running like clockwork.

Otherwise, adverse consequences may emerge. For instance, due to some errors in the software, namely the lack of notification to the employee, an appointment with the client might be disrupted. In its turn, these issues affect the entire business and may lead to reputation decline.

How to avoid such cases? Read the article to explore the QA role in ERP systems’ flawless operation and its effective performance.

What if not to test ERP systems?

These platforms supervise all processes within the company — from procurement and delivery to financial transactions. They cover a great amount of information about products, employees, and customers.

With the advent of new technologies, many companies are shifting to the cloud storage. As Panorama’s survey on the ERP systems implementation and support showcases, over 60% of ERP software, including Acumatica, work with cloud technologies.

ERP usage stats
Source: Panorama Consulting Group

When implementing such a system, it is vital to ensure safe data migration to the cloud, as it may contain confidential information. Due to possible bottlenecks, the software is highly susceptible to cyber incidents up to intellectual property theft. Therefore, security is one of the essential issues under consideration.

Within massive blocks of information, businesses should keep data integrity and accuracy to prevent inconsistencies in the future. Other way, it may affect, for example, the volume of purchases that impact on the budget.

Data storing plays a pivotal role in introducing an Acumatica ERP system. Erratic data entry can impede business processes requiring extra time to regulate the issue.

To set a certain format and structure of a system, you need to take care of it in advance. Companies use big data technologies to address the challenge. Proper operation is another difficulty. Make sure whether the information is distributed among the corresponding databases assigned to particular activities.

Considering ERP software like Acumatica works with other platforms and browsers, appropriate integration should be carried out. It’s important to check its compatibility to dodge problems or lack of functioning at all. Aiming to add corporate software, also verify the interaction between them and all modules of the system.

ERP solutions process numerous activities every day and may operate 24/7. Due to such frequent and vast usage, the server can be overloaded. So, companies are to examine the system’s response to a heavy load: whether data is saved after recovery, whether some information is deleted during a failure, and many more.

Therefore, to leverage the Acumatica system and other ERP software with confidence pushing fear aside, you need to concern its reliability and avert all possible failure scenarios.

Holistic approach to ERP systems testing

Despite the differences in internal process management systems, a1qa’s experts recommend performing thorough testing of ERP software that covers all aspects and risks.

Functional testing

Once QA engineers have studied the documentation and business logic of the system, they proceed with the testing activities. Specialists verify the entire functionality in accordance with the requirements and identify defects. Before the new functionality is released, the QA team performs regression testing to check whether the changes didn’t affect the previously developed features. To make sure bugs are fixed, they conduct defect validation.

For Acumatica systems and other ERP solutions, it is crucial to check correct data storage both during migration and in the system itself. So, alongside functional tests, QA engineers review the data: proper distribution to databases, correct usage, information compliance with the previous storage.

Security testing

According to Panorama’s survey, about 30% of respondents are concerned about the risk of data breaches when introducing an ERP system. Two reasons are prevalent: the lack of information from cloud solutions (16%) and potential data loss (9%).

Security testing can help protect the ERP system from such cyber incidents. Harnessing penetration testing, experts simulate the actions of malusers, thereby checking the system for vulnerabilities.

Integration testing

In most cases, companies integrate ERP systems with ready-made software that increases the risk of malfunction. Therefore, system’s behavior is unpredictable. a1qa’s experts advise performing integration testing to identify defects and ensure stable operation of the platforms.

Moreover, you may embed additional functionality, such as an electronic signature, in the Acumatica systems and other ERP solutions. Here, the QA specialists check how the digital signature works with various documents, who can sign them, and what statuses the signed papers acquire.

Performance testing

A large number of data operations that are continuously carried out and numerous ERP modules can cause server restart or crash. Through load testing, one can evaluate the behavior of the system under the expected load. Stress testing determines the peak number of simultaneous sessions and evaluates the stability of the software product.

When executing performance testing, a1qa’s specialists use a behavioral approach, simulating end-user actions and setting test conditions as close as possible to real ones.

Test automation

The engineers write automated tests for the frequent checks, the business logic of which is subjected to rare changes, such as regression cases. So, it saves time for testing, thereby reducing iteration.

Besides, the execution speed of the autotests exceeds one of the manual checks. Within large data sets of the Acumatica system and other ERP solutions, automatic tests detect errors faster and minimize the human factor.

Testing automation also allows QA engineers to focus on performing other types of testing that are only executed manually, such as UI, UX, exploratory, ad-hoc, and others.

Effective QA for an ERP system

Performance is affected by a number of factors, including the methodology on the project. The most pervasive approach in the IT industry is Agile.

The main reasons for implementing Agile methods include accelerating time-to-market, managing rapidly changing priorities, improving productivity, and more.

However, the introduction and testing of ERP systems require another tactic. One of the best options is a combination of long-standing planning with traditional Waterfall methodology and short-term planning and task tracking using Agile practices. This scheme allows achieving the desired results and combining strategic objectives and adaptability.

A team with the necessary skillset is another indicator of effective testing. When onboarding specialists on a project, it is essential to conduct an introductory course so that QA engineers get acquainted with the requirements and business logic and further promptly realize the ERP system’s principles.

There are two variants of attracting QA talents: organize an in-house testing team or contact outsourcing companies. If you want to focus on higher-priority tasks, then hiring a dedicated team is one of the ways out of the situation.

Therefore, setting a well-defined approach and a testing strategy, including a QA team, paves the way for deriving planned outcomes and conducting efficient testing with minimal costs.

In conclusion

In a highly competitive IT market, companies are forced to optimize not only production processes, but also all internal operations by implementing ERP systems.

Thorough testing is a go-to means that ensures software soundness and stable operation, as compromising on quality may lead to repercussions in the process management, budget, and reputation of the business.

A comprehensive QA bundle — functional, performance, security, integration testing, and test automation — allows detecting software defects before go-live, eliminating them, and maintaining a competitive advantage.

Need help with quality assurance of ERP systems? Get in touch with us to have a consultation with a1qa’s experts.

Lockdowns, digital transformation, massive migration to the online space, changing trends and end-user needs…All this makes companies and enterprises from the media and entertainment industry re-image their business models and embrace novel software development approaches to stay at the top of the competition.

Being limited to harnessing various outdoor entertainment activities, people seek options on the Internet. Alongside applications of day-to-day tasks performing, an extensive range of media and entertainment solutions optimized to modern requirements has emerged.

During 2020, the businesses with mobile apps at the core focus became leading ones, as App Annie’s State of Mobile 2020 report indicates. The pervasive usage of portable devices is also reinforced by the worldwide stay-at-home period. People are more and more involving in digital entertainment, namely gaming, podcasts, audio streaming, and many more.

Within such a high demand for media and entertainment applications, ensuring flawless operation is a silver bullet. How can companies deliver impeccable software products and meet customers’ needs?

Software testing is a way out. Get to know in the article our insights on:

  • Tendencies of the industry
  • QA as a must-have for media and entertainment solutions’ development
  • A comprehensive software testing pattern for media and entertainment.

A new personalized era of media and entertainment

Within the modern market’s tenets and changed customer behavior, end users are geared towards enjoying media experiences uniquely adjusted to their personal preferences, contexts, and schedules.

Now, digitally empowered users want to exert greater control over what content to watch and when. This paves the way for developing software products in conformity with consumers’ wishes and needs. However, there is no one-size-fits-all way of how to gratify all the end users.

Companies should implement novel solutions that help make one’s media space personalized. Amid such innovations, AI algorithms are handy to gather personal data, process it, and provide consumers with new content.

People are more and more rejecting traditional TV bundles and harnessing specific ones through various over-the-top media services. OTT platforms, like Netflix or Hulu, have become a trend in recent years. Statista’s report indicates 74% of US consumers had a video streaming subscription in 2019, and that is an increase of more than 20% in four years.

Further parameters of the shift to active individualized consumption can be seen in the elevation of the smart home building. The core figure here is a smart speaker. Noteworthy is its usage is growing by leaps and bounds. By 2025, 75% of the US households will have a smart speaker in utilization, as Loup Ventures forecast highlights.

As they proliferate, smart speakers can become a conduit to the new frontiers for competition in the burgeoning industry of voice-related media, namely podcasts, music, and news.

Video games, especially eSport, take a substantial part of the media and entertainment industry. Assembling thousands of players and watchers, mobile gaming is becoming a new pillar of the eSport business. It also contributes to a huge jump in live viewership numbers for mobile eSports that have increased by 600% in 2019 compared to the previous year.

Therefore, the media and entertainment sphere encompasses almost every person, and to make end users feel confident in their media experience, IT solutions are to be tested appropriately.

Why test this non-life-threatening sector?

Many companies believe an application not dealing with someone’s health or money doesn’t require proper testing before going to production. Despite the field’s non-responsibility for lives and non-guidance to certain standards, as eHealth and BFSI industries follow, the media and entertainment sector is one of the most complex ones. Within an extremely high market competition, it embraces dozens of content types and an extensive range of devices.

According to PwC Global Entertainment & Media Outlook 2020-2024, revenues of the global media and entertainment industry are rising steadily that means it is getting harder to be ahead of the competitors.

Media revenue
Source: PwC Global Entertainment & Media Outlook 2019-2023

Now, alongside improving content quality and increasing views and subscriptions, it is crucial to ensure IT solutions’ flawless operation to allure more customers. As the market contains thousands of options, end users have become more fastidious in choosing entertaining applications.

A seamless user experience and immersive content are the core concepts of media and entertainment business success. Software testing helps get confident in the delivery of upscale and competitive products providing end users with an impeccable digital entertainment journey.

Even strict budget and time constraints can’t prevent QA introduction. Due to Agile methodologies at the forefront, software testing adjusts to the circumstances and stays on guard of the IT products’ quality.

Applying holistic QA to soaring numbers of customers

Software testing is all about spotting defects sharply, enhancing IT solutions’ quality, and maintaining their adequate level. Alongside its apparent purpose, QA assists in deriving desired business objectives. Within the main media and entertainment goal of expanding consumption, quality assurance can help to reach it through proper and thorough testing services.

Improved CX is a cornerstone of media and entertainment business success, so a1qa’s experts recommend performing a comprehensive QA bundle.

  • Functional testing. Flawless and accurate operation plays a pivotal role in any-industry applications. By executing a full scope (from smoke to exploratory testing), one can timely detect errors and verify novel functionality didn’t affect the developed features.
  • Usability and GUI testing. Design and user-friendly interface are other aspects of end-users’ involvement. Usability testing results provide 360-degree visibility into how the customers see your applications and an understanding of the journey they want through the products.
  • Mobile testing. As there is a tendency to use portable devices, it is lean to introduce mobile testing encompassing cross-platform and cross-browser testing. Harnessing real devices ensures glitches don’t appear on customers’ phones or tablets. Providing complex QA assistance to a developer of online casino games, a1qa leveraged 110+ mobile devices to cover all possible defects and guarantee consummate UX.
  • Performance testing. With due regard to massive media and entertainment solutions usage, the number of consumers is steadily growing. Software behavior evaluation under an expected load, the upper capacity limits identification, simulating users’ actions — these all are about ensuring flawless real-life user journeys. However, performing some testing types is not enough. In order to get a high-end IT solution and stay at the top of this competitive market, companies should consider how QA processes are carried out. Keeping in mind all the extensive expertise, we do believe they require to be optimized and adjusted to modern working approaches.

Shift-left testing is one of the progressive strategies in an Agile world. Putting testing activities at the very project start, companies can avoid expensive post hoc defect fixing and provide a robust ground for thorough testing. Also, within a heavy workload and frequent releases, businesses should be faster while maintaining high software quality. Automated testing is a way out. Alongside streamlining testing processes and freeing up manual QA engineers, it contributes to QA costs reduction and time to market acceleration.

Summing up

The world is getting more and more personal, and the media and entertainment industry is no exception. Despite the field doesn’t deal with health or finances, it is more complex assembling thousands of users.

To reach a win-win solution between them, companies should consider trends amid consumers and innovative approaches to work. AI, OTT services, eSport, and voice streaming are getting more pervasive. Through a proper testing bundle and up-to-date working strategies, one can derive desired business outcomes and deliver upscale solutions meeting end-user needs.

Get hold of us to have a talk with a1qa’s experts on how to provide media and entertainment applications with stellar operation and improved CX.

The healthcare sector was definitely not that ready for an unforeseeable February situation forcing clinicians to re-image their attitude to novel technologies in medicine. Undoubtedly, innovations have become an inextricable part of the human experience.

People’s values are shifting, and digital age technology models are increasingly out of sync with them. Despite broadly benefitting from technology, people are expressing concerns about their usage and focus. They are turning to health more than ever to get answers about their day-to-day tension.

But how can one provide the ground for safer harnessing eHealth tools and ensure consumer confidence? Welcome to reading our article, focusing on the following:

  • Topical healthcare innovations
  • Why it is crucial to deliver high-quality eHealth apps
  • How to do it effectively.

Let’s get started.

Digital medicine trends

Gone are the days of mass services. Now, medical centers focus on personalized treatment, as every person feels different about the same disease. Genetic information, access to big data, and the Internet of medical things technology unlock the customer-centric approach.

People had to leverage non-standard solutions to surmount the hurdle of an unprecedented situation. Within lock-down, they interacted at a distance to solve any issue, including receiving medical care. Using telecom technologies, the number of virtual visits to medical institutions has increased by more than 15 times.

Smartphone usage has grown as well. Statista’s report showcases 70% of respondents prefer using mobile devices that have emerged to collect symptoms data, notify about risk zones, and provide information about contacts’ health condition.

For years, artificial intelligence has been one of the most pervasive technologies. According to the World Quality Report 2019-2020, overall investment in AI in the healthcare sector is higher than average, and more medical organizations are planning to introduce it.

Today, the innovation helps to identify diseases, select the necessary treatment, create the optimal drug formula, and much more. Frost & Sullivan estimates AI in the healthcare sector will grow by 40% per year, so its market share will be close to $6.6 billion by 2021.

More and more medical institutions are switching to electronic systems that store a large amount of patients’ information. Big data technology helps organize all the data and fit it into one format that is available to any healthcare center.

Machine learning algorithms are able to predict the means of treatment for patients. Novel technologies are paving the way for an all-embracing grasp of health essence, therefore, people will possess ample opportunities to choose suitable medical care.

Considering all mentioned above, the volume of the global eHealth market is forecasted to be more than $630 billion, as Statista showcases.

ehealth market
Resource: Statista

The gravity of quality assurance in eHealth

In line with global digitalization, IT solutions development and sophisticated new technologies implementation are increasing in healthcare institutions. Only thorough testing before going live one can guarantee unhindered software operation under real conditions.

Noteworthy is that every mistake in a medical solution triggers adverse consequences that threaten human well-being. For example, the occasional substitution of health test results may cause inappropriate treatment or no treatment at all. Incorrect configuring clinical equipment can spoil condition parameters that will also affect the health state.

By shifting to electronic document management, information security in medical centers is up the ante. Miscellaneous personal data is often of doctor-patient confidentiality.

Like all applications, medical solutions are at risk of cyber attacks and malicious data usage. From time to time, we hear unpleasant stories of customer information being shared with third parties, including credit agencies, advertising companies, and private organizations. Yes, that sounds like a big problem.

Every information system in the healthcare sector should be developed in compliance with the security and confidentiality requirements defined by GDPR in the European Union and HIPAA and COPPA in the USA. These measures allow users, for example, to ask for any information erasure or explanation of the reasons why a particular piece of data needs to be stored.

Thus, timely testing prevents possible bottlenecks and shortcomings in IT solutions, thereby avoiding data leaks, customer concerns, and deterioration of the institution’s reputation.

QA in eHealth: effective testing

Agile has been a mainstream development approach in the healthcare sector for the last two or three years, the World Quality Report 2019-2020 indicates. However, businesses still confront challenges in their usage, especially in providing an appropriate level of test automation.

Within great responsibility for human well-being and a number of issues during development, healthcare applications need thorough testing. The choice of services depends on the IT solution’s peculiarities and business goals.

Functional testing

The importance of functional checks is reinforced by a1qa’s success story about providing QA services to a leader in medical equipment production.

The specialists were responsible for testing the system applied for collecting, storing, and processing session data from blood transfusion devices. When estimating solutions’ safety class according to IEC 62304 standard, it was assigned the Class C — death or serious injury is possible.

Within such severity of eHealth solution, it was vital to onboard professional QA engineers, who were to pass an introductory course. After getting satisfactory results, they verified all functionality for compliance with the requirements and the IEC 62304 standard.

During functional testing, the team performed smoke tests to ensure the absence of critical issues that could impede further activities and harnessed new feature testing. Regression testing and defect validation helped ensure changes didn’t affect previously developed units.

Performance testing

A large amount of data involves multiple operations that may affect the system stability. Therefore, a1qa’s experts recommend checking the software response to a heavy load and identifying the peak number of simultaneous sessions before the product goes into production.

a1qa helped ensure flawless operation of the medical system applying the user behavior approach. Simulating real users’ actions, the experts gauged the velocity of the system reaction to operations and analyzed its behaviour under a certain load.

Testing big data

Integrity and completeness are the cornerstones of a confident and safe patient data transferring process ubiquitous for medical institutions.

a1qa has experience in ensuring data accuracy for a corporation that provides professional services to pharmaceutical companies. The main challenges were verifying the complex business logic of databases composed for customers and a great volume of work. Despite the issues, the specialists worked out an approach for streamlined big data testing and improved product quality.

Test automation

Healthcare IT solutions require completely accurate testing. Alongside QA processes optimization, test automation helps minimize the human factor, namely errors. However, this testing type is not a silver bullet. The World Quality Report indicates companies developing eHealth products face challenges with test automation implementation due to the inappropriate skills and tools and hindrances with testing environments.

To move on, organizations should leave the manual process behind and introduce a strategy of lean automation. That means the case is worth to be automated if the feature is to be checked frequently and isn’t likely to change within a few weeks.

In a nutshell

A new era of medical care paved the way for novel core concepts including information technologies, patient-centric approach, and process improvement. But the only thing that remains static is that errors are inadmissible.

Innovation has turned into assistants helping save lives. eHealth solutions need comprehensive and effective testing to match doctors’ excellent performance.

Wish to get high-quality healthcare software products? Get hold of us, and a1qa’s experts can help you address the challenge.

In line with digital transformation, the demand for new technologies is growing by leaps and bounds. Businesses are geared towards more independence in the IT sphere, so it’s no longer enough just to support the product  its advancement is a big deal.

One of the ways to suit the requirements of the rapidly evolving market is data migration to the cloud with a secure and well-tuned transfer process at the helm. Otherwise, it can trigger severe repercussions for both production and company.

In this article, we will unveil topical quality issues of data migration and unleash cloud testing potential for business development.

Is it worth starting data migration to the cloud?

Prompt tech market evolution forces businesses to harness new technologies and strengthen their IT apps.

By using cloud computing, organizations not only streamline workflow but also get additional competitive perks. We’ve put together 5 advantages the business can gain in this case.

  1. Round-the-clock access. Now employees are not strictly dependent on the office as cloud storage allows working at any time and any place leveraging 24/7 ecosystem availability.
  2. Total scalability. By choosing cloud, companies can up- or downscale their computing resources thus adjusting the services depending on their needs and objectives.
  3. High data security. Concomitant process security is noteworthy as information can be restored easily due to data backup.
  4. Accelerated adoption. Software and hardware resources can be reconfigured into new information systems and business services in less than no time.
  5. Cost-effectiveness. Companies pay only for the services and capacity they use. There is no longer a need to purchase special equipment and applications for the maintenance of a data center.

Since you have dealt with a cloud provider, you don’t need to hire technical support specialists providing reasonable budget allocation.

Remember it’s not a walk in the park

Despite all that said, data migration can be risky and stressful.

A solid and comprehensive strategy should be built in advance. All points are to be covered, starting from choosing a cloud provider and ending with data transferring. Profound knowledge of all migration steps can help IT managers eliminate business risks and losses.

Another silver bullet is data integrity. A comprehensive supervising of data transfer ensures its accuracy and consistency to avoid possible future misunderstandings.

The biggest issue in moving data to the cloud is the security of the transfer process. The threat of losing access to information and data breach owing to high susceptibility to various attacks may emerge.

Long transmission time is another challenge. It is not easy to predict how much time data migration can take. The connection speed may slow down due to network problems and hardware limitations.

Because of improper planning, many organizations’ budgets suffer from unanticipated costs. According to the Flexera report, respondents estimated expenditures at 27%, while experts suggested – 35%. Data should be divided into parts and migrate gradually, so you need to consider that beforehand where the data will go, to what extent, and in what order.

Data migration challenges

Salvage transition with cloud testing

Companies gather information for decades, and when the data migration time comes, its volume may be unprecedented. Thorough testing can ascertain the quality of the delivered product and ensure that sensitive information won’t leak.

Business needs and project peculiarities determine the choice of a particular testing service.

Functional testing

The engineers review feature by feature and verify whether it complies with the set requirements, integrates seamlessly with the corporate environment, and meets users’ expectations. Also, they check the correct operation of API, data connections, and all information in new storage for compliance with a previous one.

Test automation

By leveraging its best practices, QA specialists scan internal and external vulnerabilities and evaluate compliance with set standards optimizing resources, easing the workload, and eliminating the human factor.

Security testing

IDC’s survey showcases nearly two-thirds of organizations see security as the biggest challenge for cloud adoption with prevailing hacker attacks.

Solid data protection may be enabled by harnessing more powerful software. However, occasionally users uncover their credentials by accident so that the responsibility falls on the company. Two-factor authentication assuming several steps of login can help avoid such cases. For instance, firstly utilize username and password, secondly — a special code sent over SMS.

Security during data transmission is one more layer of cloud protection. Reliable providers should use traffic encryption with HTTPS protocol and SSL certificate to prevent data interception.

Performance testing

The team examines the virtual environment for its resilience to stress and load, endurance, and network latency to detect weak points in its capacity and scalability.

Denial-of-Service attacks (DoS) are common among malicious users. Multiple simultaneous requests to the computer system force it to use a huge amount of resources that eventually cause server overload. Thus, customers are cut out of using the cloud service. Distributed or DDoS attacks are more frequent and are executed from multiple points. Organizations rarely can withstand them.

Only a cloud vendor can assist in setting necessary protection tools and services. Having numerous data channels with a high bandwidth that are geographically dispersed, the cloud provider counteracts to malicious activities. The company filters the traffic using special analyzers and then delivers legitimate traffic to the client’s service.

Bottom line

A shift to data storage in the cloud became an across-the-board need within the advent of the informational age. It brings a range of benefits, including access from any location, cost-effectiveness, and scalability. On the contrary, its implementation is rather challenging and requires investments, including time and money.

A solid transfer plan, comprehensive cloud testing, and providing a high level of security can allow you to be confident in new storage format and information privacy.

Need consultation on data migration? Feel free to contact our experts.

With the global economic and social processes changing really fast before our eyes, it is almost a must to transfer a business to online mode in such a situation.

How to ensure the high performance of developed software products? How should those companies already presenting in the digital space adapt successfully to the conditions? Read on to find out.

Watching the global context change at the speed of light

Business representatives from many sectors of the economy were hit unexpectedly this year.

At the beginning of March, the world kept an eye on the largest sale of shares of the largest world companies since the economic crisis of 2008. Many experts have called this day “Black Monday”. In just one day, the shares price of USА and European companies decreased by 6-10%. In the new circumstances, the main goal of many large investors is not to increase profits but to mitigate the risks.

Before these events, the global economy was expected to grow by 3%. Now, experts speak about the recession, and companies are shifting to the “digital-first” paradigm to survive in the market.

Such a “path” has a flip side. On March 19, the European Commission proposed the largest streaming platforms to reduce the quality of visual content. YouTube worsened the default setting to a resolution of 480p. Amazon, Apple, and Netflix have changed the bitrate of the video stream for Europe. Facebook announced that it would cut the quality of their social networks. Even Disney+ decided to lower the bitrate.

Why so? Because high user interest increases the load caused on the servers, which can slow down or even pause the web service operations.

Even the largest global platforms were unprepared for such a sharp increase in the number of users. We can say that now we are witnessing the formation of new standards for the performance of web products.

Today, to maintain and increase the number of regular users, the platforms have to demonstrate stable operation under high and even stressful loads. But you can realize the capabilities of your software product after it has fallen or after accurate performance testing was conducted.

How to benefit from unstable conditions?

In the current situation, you can and should see the place for potential opportunities. For example, online delivery services, platforms for distance learning, and organization of remote work are already gaining momentum.

Now, it is important to prepare the product to smoothly functioning under peak loads, which can bring benefits to the business. According to Cloudflare, the current traffic growth is comparable to the period of the Olympic Games. After all, too slow or incorrect operation of the service will push away new users and force former ones to look for alternatives among the competitors.

This is why it is necessary to take into account long-term prospects. The rapid growth at the very moment may be followed by a recession process.

Ensuring software stability under risky conditions

Are you at risk? We suggest you draw attention to the following factors that may arise in case of no performance testing in place.

Providing software stability
  • Product release

Preparing to introduce a new software product on the market? Then you could have already conducted a series of tests. It is also a right decision to revise the performance requirements taking into account changes in the current potential load indicators on mobile and web applications.

Do not miss the opportunity to test your product before release, even under unexpectedly high loads.

  • Unadapted mobile app to work on different platforms

Given the limited functioning of the software product, one should not expect a sharp increase in user load. But could have, actually! With the growing interest in the service use, business benefits are expected to grow as well.

Therefore, with no preparedness of the resource for several platforms, it will most likely to become an obstacle for business development rather than a constraint.

  • New features

Software product upgrades help maintain user interest and meet current market needs. But when updating the current characteristics, one has to face difficulties. It is important to carry out not only fragmented checks of the performance of new sites, but also evaluate the capabilities of an already holistic system to function in the previous model and study the effect of changes on product performance.

Ignoring bugs when introducing new functionality can result in long-term malfunctions and huge losses because of untimely fixing.

Need professional assistance in ensuring software stability? The a1qa performance testing team is here to help.

  • Ignorance of peak load points

Understanding the “boundary” capabilities of a software product allows you to analyze the behavior of the system now and build viable forecasts more accurately.

Performance testing can help you realize the critical load points on the system, thus, getting unambiguous answers to the following questions:

  1. What are the peak load points?
  2. How does the behavior of the system at these points differ?
  3. For how long is the system able to work with a sharp increase in load?
  • Switching to new software

Software amendments present risks for the product stability. For instance, to make sure that the system is operating as required after migrating to a new database management system (DBMS), it is worthwhile to conduct a series of load tests.

This approach will help identify differences in the behavior of the system in familiar and new conditions.

To mitigate the influence of these factors on the health of the software product, take some emergency measures to stabilize the system’s performance.

Supporting software product stability: three emergency measures

To speed up the stabilization of a software product while increasing user load, you can take the first steps by yourself and ensure:

  • Download optimization

By temporarily reducing the amount of visual content or turning to file compression, you can reduce the loading time of each page. The scenario of minimizing the size of CSS and JavaScript files can also help the pages load faster.

  • Server capabilities changes

You also need to make sure that the system has no limits on the permissible number of connections or other restrictions. At the moment of moving to the peak load, it is worth developing the site’s throughput capabilities.

  • Resource scaling

Even if you are now handling the user load, tomorrow, you may need a room to maneuver. We advise to get some more software or hardware systems for processing requests.

Ensuring software stability

In this situation, there are even more effective measures that can be taken.

  • Set up system monitoring to determine the most loaded components.
  • Increase the capacity of the infrastructure on which the application is deployed using cloud solutions.
  • Configure the profiling of the DB and servers to identify the slowest queries, analyze them in order to optimize the query processing time.

The next active action to be undertaken is to conduct performance testing. The a1qa performance team is here to ascertain that your software product is ready for significant loads, to find system bottlenecks, and give recommendations of quality improvement:

  • With the traffic increase, we see the number of users and the amount of information stored in DB growing. To ensure the ability of the system to cope with this growth, volume testing is carried out.
  • Testing the software configuration helps determine the best combination of the server components, which reduces the cost of resources needed to maintain the environment.
  • Stability testing helps determine the optimal scalability options with a sharp load increase or decrease. Automating the behavior of the system in such conditions helps save resources multifold.

In this article, we described in more detail the approach to performance testing and the main stages of this process.

Summarizing

Current global challenges that arise due to urgent transformation are a great opportunity to provide a new incentive for business development. The quarantine measures made people spend more time online, and such a rapid increase in interest to online products allow businesses to diversify risks.

Increased traffic leads to unstable application functioning, which can be solved by applying performance testing helping identify peak load points as well as determine the behavior of the system during prolonged use.

Does your product need a piece of a QA expert advice on quality assurance issues? Contact us to get a personal consultation.

We are all people and care a lot about our money – don’t even argue. When creating financial technology (fintech) apps, companies are mindful of the way we spend and save money and are knocking themselves out trying to make day-to-day used software more reliable, accessible, and simple.

With no surprise, end users are moving their financial activities to mobile. The App Annie’s State of Mobile Report 2020 shows that consumers used finance apps more than 1 trillion times throughout 2019. We cannot deny the role of mobile in the everyday management of our finances starting from mobile banking to payment apps. Smartphones, as well as smartwatches, are literally squeezing out plastic cards from the market, and consumers do not mind.

Fintech businesses aim at delivering products or services driven by innovation. Developers try to streamline user journeys of working with mobile apps. Just adding the features of a finger or facial recognition and contactless payments helps meet consumers’ expectations multifold.

Due to the adoption of AI, ML, RPA, from the end-user perspective, the mobile experience is becoming quite alluring allowing you to forget you are using a fintech app and imagine it is a social media software or a game. In addition, by personalizing communication with customers’, businesses get a raised engagement.

So, we see the power of fintech apps. However, with the financial software complexity, the more force you get, the more responsibility one should take for its development. Complexity – what are we talking about? Financial technology manages, processes, serves, and delivers vital user data that is considered to be private and sensitive (credit card info, social security numbers, etc.).

The financial industry, as well as healthcare and government, is a highly regulated environment. Surprisingly, organizations working within such rigorous regulatory requirements have a higher cost of a data breach. With $5,86 mln of average data breach total cost in the financial industry, it is the second highly-measured industry after healthcare ($6,45 mln).

Data breach by industry
Source: IBM Ponemon “Cost of a Data Breach” report 2019

With all that, fintech applications – be it a mobile, web, or other software types – should get special treatment of QA. To know more about quality assurance significance and which testing types we recommend each app to pass through, keep reading.

Quality assurance in fintech: Boiling the ocean

Software defects that are seen and found by users not just irritate them, but scare that their private and financial data is under risk. Also, fintech products are diverse and can entail multiple financial areas like payment systems, lending, mobile banking, investment, and many more.

Therefore, they have to obtain a customer-centric testing strategy, which should take into consideration the following aspects:

  • Data confidentiality and security of private and financial info
  • Compliance with regulatory issues for financial transactions
  • Transactions processing process peculiarities
  • Users’ request processing speed
  • Multi-level functionalities
  • Accessibility to all potential users
  • Hard-to-handle complex customers DB
  • Multiple variations of used devices for accessing apps
  • Possibilities of security threats and breaches

Denis Kulchavy, Director of banking systems testing department at a1qa, provides his opinion:

“While giving significance to QA and software testing, companies can offer their consumers tech-oriented software products tested specifically for the selected target audience. Apart from providing error-free code, the QA engineers can help reduce efforts and budget.

For the customers that are new market-makers, the businesses can increase delivery speed, put in their hands a high-quality software, and get the improved financial experience.”

7 testing pillars of a basic fintech application

As with any other software product, financial technology products should pass a range of testing types. Bearing in mind their multi-tier functionality, we will get to the bottom of each check.

1. Functional testing

Testing fintech app functionalities is a huge concern, which differs a lot from classic software testing scenarios, as it includes at least work with financial transactions and sensitive data. A QA engineer should explore the app from inside out and delve really deep in the BFSI area itself. And it is logical to get that ALL possible test cases are to be envisaged covering alleged risks in the features.

To ensure the app meets the requirements, testers are also to assess the level of interactions with other systems and software components.

2. Security testing

This is the ever-evolving issue in fintech app checking while using and storing personal, financial, and banking information of the consumers. Due to third-party payment gateways and money transfers, the system becomes a garlic bread for hackers. Not to let them steal the data, testing veterans conduct pen testing allowing perform the ethical hacking when thinking as a QA engineer but acting as a violator.

This is how it becomes clear how the app reacts to cyberattacks and helps find areas of vulnerabilities or risks.

For the 9th a1qa summer professional conference, our security testing specialists prepared a presentation based on the real project. Having worked with the client’s online banking system, the experts have found some critical vulnerabilities connected with brute-force attacks. Have a look at the highlights below.

Brute force attacks by a1qa

3. Data protection

Hard to imagine an industry that uses data more frequently than in financial technology. Said so, protection and managing all information is an essential question to be answered.

Databases should be tested for integrity, smooth migration, and quick loading. Creating a realistic set of data requires a holistic approach, as a tester has to always remember about the security of info.

4. Compliance checks

As a well-known fact, financial companies must work with respect to a regulated set of rules depending on the geographical or industry zone. For collecting or processing the European Union’s residents’ data, we talk about GDPR. In the United States, the CCPA (California Consumer Privacy Act) adopts the EU rules for California residents, Gramm–Leach–Bliley Act (GLBA) sets privacy and security requirements, the State data breach notification laws empowers all states to inform customers about security breaches involving personal information.

And compliance testing of a fintech app helps ensure it meets the regulation staying attentive to frequent amendments in legal provisions.

5. Performance testing

For mission-critical applications (and those developed within the financial technology industry are kind of this), load testing should start early within the SDLC. With the shift-left approach, it is more cost-effective to fix the identified software bottlenecks and care a lot about the quality during all development journey.

By stressing the app with a specific expected load, the QA engineers get the results on possible performance impact and can assure that the system can provide the necessary speed for processing user requests.

The challenge of load testing – setting up a fintech environment – can be easily solved through the implementation of the appropriate toolset, which can help enter high-security parts of the infrastructure.

6. Accessibility testing

While assuring the quality of the fintech app, the QA specialist will make sure that the software cares about the needs of people with disabilities (including visual, cognitive, auditory, or physical impairments) and allows their alternative access to your app.

7. Test automation

Automated testing helps pass the exhaustive testing process full of repetitive tasks faster by eliminating manual checking of user flows and scenarios. With forward-looking test automation approach and the right tools, more critical bugs can be found before go-live to provide quality at speed.

These are the main testing types that are to be included in the testing strategy while working with financial technology software. It is also important to conduct regression testing to ascertain that any changes enhancing user experience haven’t damaged the security, accuracy, compliance, and other issues and wisely automate it as much as possible.

Along with that, checking the usability for boosting user experience and ensuring rigorous compatibility with different OSs and environments are important too.

Testing services for fintech apps

Summing up

Over the years, we have seen technology hitting almost every industry, and BSFI is not the exception. Thanks to consumers, financial and other companies try to cater to them applications that can ease their lives.

Financial technology software will always be in dire need of quality assurance helping launch a bug-free and highly competitive product.

Software testing leverages its force to find the mistakes, their causes, and ascertain they are fixed before hundreds or thousands or more end users have started to work with the system processing and serving sensitive data. To get confident in the fintech app’s quality and readiness for showing the world, write us a note to get a consultation on QA-related problems.

Digitalization is pushing many companies to develop state-of-the-art software products faster than competitors do to grow their businesses. And this movement towards the creation of new technical capabilities is bearing fruit. Web services perform hundreds of diverse tasks to optimize production processes, which saves companies’ resources and provides end users with more useful options.

Let’s take as an example world-renowned manufacturers, retailers, and marketers of goods that introduce new technologies allowing remotely monitor the condition of machines creating the products. Experts can study the problem at the factory remotely and make recommendations on troubleshooting. This helps reduce the number of business trips, which saves money for companies.

Other businesses go even further and develop their digital projects to create IT products. They increase the recognition of the company and attract a new audience.

Let’s take a look at one success story. A media company owning a magazine-format newspaper decided to make a successful digital shift to the online space. To align customers’ expectations from the world over and provide them with a quick and stable digital version of the solution, the client turned to performance testing, a series of checks on the system’s responsiveness to high load. The results of these tests helped to adjust the software product to the end users’ needs. By now, the news portal continues to work smoothly after the launch of the online version.

However, this update process could have failed if the newspaper’s website hadn’t withstood the influx of new users. How to avoid such possible incidents? The decision is to collect more information about the work of an IT product in different conditions and under different circumstances.

There is no need to introduce performance testing, which helped achieve the business need in the above-mentioned success story. In this article, we will highlight its main types and discuss, which metrics to take into account for tracking the flawless functioning of the system.

Components of performance testing

As you know, who owns the information, he owns the world. In this case, those who own the information are likely to develop the web product more successfully.

The stable and smooth functioning of the software depends on an understanding of the state of the server, systems, and infrastructure. Up-to-date performance data allows the QA team to respond quickly to software problems and solve them.

What software indicators are analyzed throughout the performance testing process?

  • Behavior under expected load
  • Work with different configurations
  • Stability over time
  • Scalability features
  • Productivity with increasing data volume
  • Capacity limits

Now we are moving to discuss each of these indicators in more detail.

  • Behavior under expected load (load testing)

Implementation of this performance testing type helps evaluate and predict the behavior of the system under real-life load conditions when multiple users utilize it simultaneously.

If you don’t know how your web product works under a specific expected load, then how can you be sure that it will function as required every day?

  • Work with different configurations (configuration testing)

A web service can be run on different devices and platforms. Configuration testing helps predict the behavior of the software product operating with complex combinations of software and hardware configurations. It will allow timely detecting defects in the web service and eliminate them before go-live.

  • Stability over time (stability testing)

This verification type can allow you to evaluate the stability of the software product over a certain period. Indeed, if now the system does not fail, it is not a confirmation of the web service impeccability. Stability testing defines the ability of your software product to work over a long period of use and not to crash at any moment.

  • Scalability features (scalability testing)

The goal of scalability testing is to reveal that a system can adapt to changing conditions while increasing the processing power and changing the architecture. Scalability checks verify that your application is ready for critical situations like when the user traffic is scaling up or down.

  • Productivity with increasing data volume (volume testing)

This type of performance testing is necessary if you are wondering how the web service can behave when stored user and system data volumes in the database are increased. Volume testing is perfect for long-running projects and is conducted to ensure the system can cope with a large amount of data used. It also reveals such bottlenecks as insufficient memory resources, incorrect storage and loss of data.

  • Capacity limits (stress testing)

The main goal of this type of verification is to figure out the maximum load that a system can handle without failures. You can also evaluate whether the system is available when processor time, memory, network channel width are changing under the increased load.

Stress testing also allows defining the time that the software needs to return to the normal state after stress conditions. In addition, one can make sure that valuable data is saved before crashing, and this crashing does no harm to the tested system.

Information analysis methods

All these performance testing types help identify possible defects and eliminate them promptly. And this is what is also important to know about your software product – system bottlenecks and the real level of software quality.

When choosing indicators for assessing the quality, you can focus on the following factors:

  • Conditions for the information collection and analysis
  • Accuracy of data analysis
  • Importance of specific criteria.

The real assessment of software quality is based on metrics, which are the particular characteristic measurements. For example, value indicators for web services are speed and completeness of page loading, factors for evaluating user convenience, and more.

We suggest considering these valuable indicators:

  • Response time
  • Concurrent users
  • Requests per second
  • Transactions per second
  • Error rate.

What does each of these indicators mean, and why should it be considered when evaluating the quality of a software product? Let’s specify.

  • Response time 

It is a measure of the time during which the server completes a user request. A lengthy page or image loading may indicate poor web service performance. The optimal indicator of this parameter depends on the characteristics of the product and other external factors. The average rate for a request should not exceed 3 seconds.

When evaluating the response time, it is worth considering not only average indicators but also the peak ones that can help identify not obvious system bottlenecks.

For example, the average page loading time for a mobile application is 2 seconds. This is an acceptable indicator. But a large image increases the download time to 10 seconds. This is a peak indicator that identifies the performance bottleneck of a web product.

Realizing such details will help you better understand the capabilities of the software product.

At the traditional summer professional conference, our performance testing experts covered the topic of optimized page loading speed. You can see at the picture below the cherry-picked points from the presentation.

Page loading a1qa
  • Concurrent users 

Do you know how many virtual users can use your web service in parallel?

This metric allows you to identify problems with the inability to work under high load. It is important to consider this indicator on the eve of the planned influx of users. After all, the inability to cope with the requests of many users can lead to disruption of the regular operation of the application. And possible freezes or incorrect query execution can cause the opposite effect – the outflow of users.

  • Requests per second 

The number of successful requests per second is another important measure of web application performance. This metric takes into account all possible options for the interaction of the user and the software product (information search, loading or unloading of data, etc.).

After all, low rates of the number of requests processed per second might be a result of unsatisfactory server operation.

  • Transactions per second

In this case, we are talking about those operations that, when executed, turn into a single chain. An example of a transaction is the transfer of money from one account to another, adding a product to the cart, or subscription to the news.

This indicator reflects the number of completed transactions for a specific time. The metric reveals the maximum user load.

For the user, a low transaction rate per second means a decrease in the speed of specific tasks. The timely detection of defects in this area will make the software product more flawless.

  • Error rate

The error rate indicates the frequency of errors in the working software product. This metric depends on the number of concurrent users and queries.

An increase in the number of errors during the testing process indicates a problem state of the system. This takes the software product beyond stable operation.

The error rate is not a universal and accurate indicator. We can say with confidence that an error rate that is close to 0 confirms the high quality of the software product.

These are significant but not the only factors for evaluating the effectiveness of a software product. It may seem that a greater number of measurable factors can make the project better. But it’s not.

There are two extremes:

  • Attempts to measure every issue of the project
  • Ignoring quality indicators.

Both approaches in their pure form are ineffective. It is important to control the software product quality and refer to the necessary and relevant indicators.

Summarizing

Evaluation of software quality is a key requirement for its successful development. A series of tests that assess the behavior of the service under high load or load scaling can form a complete picture of the product. Metrics help evaluate the system’s performance and accurately identify system bottlenecks that may entail difficulties in using the IT product.

Do you know everything about your web application performance? Get a free consultation with the a1qa experts on your software quality issues.

More and more often companies tend to opt for testing the user experience of their software – be it a mobile app or a desktop solution. UX is crucial, no questions asked.

However, the most interesting part of it is the following: in many cases, what organizations think to be the object of UX testing, is not about this at all. How come? Let’s find it out.

What is UX testing?

UX, or user experience, testing is the process of checking various aspects of the software product to determine the areas of weaknesses during its interaction with the customers and to improve them. Navigation, checkout process, UI elements are among the issues that should be in focus of UX engineers.

This testing type has become very popular nowadays, and many business owners believe it to be a goldmine that will help boost sales, drive more traffic, improve brand loyalty, or achieve any other business need their software is expected to achieve.

Why isn’t UX testing a panacea for all ills?

UX testing is a good thing to do. However, there’s something we’d like you to think over. If your website receives 50 visits per month, or consumers delete your app seconds after they’ve installed it, you’re probably not ready for user experience testing yet.

Focus on what is more relevant for you now and shift your attention to conducting testing types that your software product needs more.

4 testing types to carry out instead of UX testing

  • Performance testing

Are you sure your app is perfect in terms of speed and stability? How long does it take to load the data and how many concurrent users can it handle?

To find the answers to these questions, apply to performance testing engineers who will detect the performance issues that can lead to poor usability and will advise on possible improvements.

  • Localization testing

Is your software product available in multiple languages and regions? That’s great! Many global brands have now understood that the only way to go worldwide is to introduce their businesses to locals in their native language.

To make sure that the language and other components – data formats, currency used, color schemes, icons, symbols, and many more – are truly local, opt for localization testing. It will help you ascertain that your software will be correctly perceived by a user from any region.

  • Compatibility testing

Today, compatibility testing is crucial owing to the diversity of platforms and hardware in the market. If you’re not 100 percent sure what operating systems and devices your users prefer, you should ascertain your software is working fine across the variety of them.

While performing compatibility testing, QA engineers can detect issues with the UI, differences in font size and text alignment, problems with a scroll bar, broken tables or frames. Any of them can damage user experience and make the consumers abandon your software choosing the competitors’ one instead.

  • Full-cycle testing

To decide on the testing type you may need is not that easy, as it seems. Full-cycle testing is a solution that will likely fit any app.

It starts with the software requirements elicitation. In this stage, the testing team focuses on the business, architectural, and system requirements to figure out if they are testable.

Then go test planning and preparation of test documentation stages. Tests are executed on a regular basis. QA engineers check the quality of the newly developed functionality and run regression tests to make sure new features haven’t broken the already existing ones.

Investing in testing at the very start of the product SDLC (or even earlier) will bring you the biggest value. The professional QA team can help you deliver the software product that will be functioning properly with no critical glitches leaking to production.

But still. What about UX testing?

After you’ve tested your software and made sure it functions smoothly, runs on all the devices of your interest, loads fast, and speaks your users’ language, you’re ready to run it through a series of UX tests.

This strategy of how to accurately choose the testing type will help you deliver a world-class product.

Once properly tested, the software can help improve customer experience, and word to mouth will make the product advertise itself achieving a competitive advantage in the picky market.

Contact our QA specialists and get a free consultation on how to enhance the quality of your software.

For the moment, companies strive to win end customers’ attention in all sorts of ways. Digital transformation was one of those processes that tremendously changed this attitude. Building long-term relationships with end users and making them stay with your brand is essential for every company that has a software product.

The products differ. What about CRM that has become the largest of all software markets by 2018 according to Gartner research?

CRM – a strong technological system – can be also considered a unique strategy helping companies improve customer management and achieve greater business goals.

In this material, we are talking about our experience in testing CRMs and highlighting some useful advice on how to make the QA process more efficient.

Preventing major perils of CRM functioning

In the ever-growing IT world, the cost of one little CRM software mistake can take its toll and strike many business areas including finances (low ROI, up to market share loss, and more), customers (e.g. dissatisfied clients, decreased time to market, ropey brand reputation, and other), etc.

When can low-quality CRM damage the relationships with the customers?

There are many reasons for CRM failures be it a poor business need setting, unstructured planning, implementation missteps, or lack of change management.

Missed appointments because of non-working notifications, late arrival of goods as a result of wrong delivery status – the list is endless. These cases can dishearten sales, marketing, and other departments from using the system at all.

For this reason, after a clear goal-setting and deciding on a shared company vision about CRM, it’s high time to think about delivering a strong software product. No matter what target audience is involved in using CRM – they expect you to roll out a flawless application.

Why should you take action and start improving the system quality?

The CRM, which is tested incorrectly or not tested at all, is vulnerable to numerous mistakes, which can take an impact on your work. The unfound and unfixed defects can bring an erroneous impression on the customer relationship management process. This can result in wrong decisions leading to the loss of clients. At the time, your competitor utilizes top-notch software to build long-term relationships with the customers and boost sales.

Indeed, the vast majority of CRM failures can be exposed during the accurate QA process. To organize the checks correctly, create a clear test strategy, onboard skilled industry specialists, and go further.

What should a successful CRM testing embrace?

To bring impressive results, CRM checks should encompass the main aspects of smooth system functioning.

  • Data accuracy

It makes sense to prioritize data checks, as high-quality customer data management (CDM) is the heart of your system. While testing the data warehouse (DW), the QA engineers assure that the system is not filled up with invalid data. During data quality testing, the specialists ensure whether CRM processes data as expected: no duplicated or lost data; no hidden data becomes public; no inaccurately reflected or sorted data.

Moreover, as soon as you have some amount of data migrated to the CRM platform, you need to make sure data can move around freely.

  • Functionality

When you want to ascertain that all the required functional ranges are processed accurately, go for functional testing.

Some CRM system features that ought to be tested by QA engineers include smoothly running user permissions, absence of data mismatch of users with similar names, receipts-specific aspects (e.g. right name of the brand) as well as the saved connection between stores.

  • Performance

Are your team players waiting 30 minutes for each report to generate? Performance testing is here to define the level of platform operability and help improve the system to achieve the desired level of load handling. The QA team will identify whether the system can cope with hundreds or thousands of simultaneously working users, will explore parameters that influence performance, and provide its recommendations for improvements.

  • Security

If the terms GDPR or CCPA are not first-told, there is no secret for you that each CRM should fully comply with data security arrangements. It is about the system comprising a high volume of confidential data including established for ages client base that ought to be secured.

The need for security testing becomes more considerable when a vast array of employees and institutions apply for CRM. A correctly settled checking process helps ensure that the data is well-protected against unauthorized access and cannot be damaged or lost.

  • Integrations

In CRM, a large amount of information is transferred to the ERP platform, financial system, DW, and many more. In a chase to avoid pitfalls, the QA team conducts integration checks and ensures that CRM data remains consistent during data pass and new adjustments are available in the connected platforms.

Another important moment: while developing customizations, be sure the code of the introduced ones is compatible with the existing CRM code and is not hindering the system performance.

  • Regression

Custom-developed improvements can create more new defects. After adding even a small adjustment, one should necessarily ensure that the code of the newly introduced feature hasn’t disturbed existing software functions. Through this testing, the QA team will permanently verify that your CRM works smoothly after all changes and is still stable.

Test automation? Yes!

It is an indispensable assistant in long-term projects helping save time and increase ROI by developing test scripts that can be applied in regression testing. Test automation facilitates performing lengthy QA activities and those embracing the huge scope of data.

Have a look at the process of how the a1qa specialists introduced test automation on the project with the client – a US-based manufacturer of home appliances – and helped him save 90% of manual testing efforts.

Test automation report at the 9th a1qa summer conference

Source: the presentation from the 9th a1qa summer professional conference

What to expect in the future?

Based on the latest Gartner’s technology predictions for CRM and best-in-class customer experience, we are sure that awareness of trickiest CRM testing cases can help understand the process better, apply for demanded service, and not be overwhelmed by software specifics.

The research and advisory company states that organizations shouldn’t be afraid of innovations like AI and ML. Together with AR/VR, they are revolutionizing sales and customer service.

To strengthen at minimum one basic sales process, 30% of all B2B companies will adopt AI by 2020. Besides, customer service organizations implementing artificial intelligence in their multichannel customer engagement platform will enhance operational efficiency by 25% by 2025.

Does your CRM system need to be diagnosed? Our team of experts will jump-start your move to the flawless software.

Do you have strong confidence in successful customer experience (CX) on your website? If you’re not sure of the answer, this article can be helpful for you.

In most cases, when people hear about performance testing, they think about server-side optimization. Let’s imagine your server is fully tested for performance, all back-end bottlenecks are fixed, and the system can handle the desired load.

At the same time, when the user navigates through your website, he or she doesn’t care about the possible server load and the response time. The only thing users care about in terms of performance is how fast they can book tickets, read an article, or put some long-awaited goods into a basket.

Even with flawlessly configured and optimized application server, client-side is the key to improved CX. The best way to find this key is to perform client-side testing.

Based on the CX performance testing results, you can optimize the layout of the pages and speed up the application full load time in GUI.

Let’s see through real-world examples of how client-side performance can strongly affect CX.

Client-side testing essentials

Almost everyone has once faced the need to find flight tickets. With popular destinations, it is a common thing when several airlines are flying to the same place. With a large choice of carriers, the final decision made by a user is based not only on the best price/time combination but also on the speed and smoothness of the website. Page load time and time until UI is interactive are crucial for positive CX.

According to Google research (www.thinkwithgoogle.com), if page load time takes 1–3 seconds, the probability of bounce (when a user leaves the first page without further interaction) increases by 32%, whilst page load time of 10 s increases the bounce probability by 123%.

To test from user perspective, one should think like a user and behave like a user. Customers don’t care about the response time from the server, they just want the page to load faster.

Even if an application handles thousands of concurrent users and gets responses from the server less than in a second, it doesn’t mean the page will return results to the users fast too.

Not to be unfounded, we conducted the client-side testing of the 5 biggest European airlines and compared performance from the end-user perspective, measured the basic performance metrics, and identified the application’s bottlenecks. We tested the main functionality of the official airlines’ websites: main page, user profile, and flight search.

Test environments

First Meaningful Paint is a point when the primary page content is visibleBasic metrics you need to consider include:

  • Speed Index is the average time at which the page displays its visible parts.
  • Time to interactive is metric determining interactivity of the page by the network and JS activity.

Test results

We gathered the metrics using Lighthouse tool. The graphs for more visual information with values are presented below:

Main page

User profile page

Search flights page

Looking at the test results and evaluations obtained with the Lighthouse tool, applications rating is the following:

  • https://www.turkishairlines.com/
  • https://www.britishairways.com/
  • https://www.klm.com/
  • https://www.ryanair.com/
  • https://www.airfrance.fr/.

However, even the leader in this comparison – Turkish airlines website – takes more than 5 seconds to become fully interactive. Others – even worse. 20 seconds until the page is fully accessible for the user – this is something one cannot afford in the competitive web applications market.

How to enhance client-side performance

If you run your website through Lighthouse tool and see the page load metrics, this is half the battle. What’s left is how to decrease page load time. Let’s go through the most common client-side performance issues.

Common client-side performance pitfalls are:

  • Unused CSS
  • Blocking resources rendering
  • Images compression and format.

Another bottleneck is JavaScript (JS) execution time. To reduce this parameter, one can consider the following steps:

  • JS code minification
  • JS code compression
  • Unused JS code removing
  • JS code caching.

Whenever the project gets rid of all unused resources, compresses images, JS code, and properly orders the resources to load, the page load can decrease a lot making end-user satisfied and encouraged to continue the journey on the website.

However, client-side testing is not a performance magic wand.

Server response time still matters: if the webpage is ready to render fast but doesn’t get any response, CX is affected strongly.

If you face slow server response time, here are possible solutions:

  • The server application logic optimization. If you use a server framework, it can have recommendations on how to do it right.
  • Database queries optimization. Together with queries optimization, consider migrating to a faster database.
  • The server hardware upgrade to have more memory and CPU.

Afterword

Client-side testing is key to smooth CX. With the increasing amount of elements on the pages as well as a high amount of competitors in the market, it is vital to ensure the website is loading and becomes interactive fast. Client-side testing has its advantages:

  • Can be automated or just used to test the most significant pages

Have a look at the summarized report that was submitted by the QA professional at the traditional a1qa summer conference. It highlights how applied test automation best practices helped fast-track the quality assurance process at the real-life project.

Automating client-side testing
  • Doesn’t require a separate testing environment
  • Can be conducted under/without load
  • Doesn’t take a lot of time
  • It doesn’t require special skills and doesn’t consume a lot of resources.

However, client-side testing is not something that will resolve all your performance issues. It identifies front-end performance bottlenecks but works the best way when combined with server-side performance testing.

Book a free consultation with the a1qa professionals to see how we can boost the performance of your software product.

System performance testing is carried out to check compliance with the specified requirements, ensure that software applications function smoothly under the expected and substantial workload and are ready for real-life operation.

In today’s article, we will talk about the sequence of checks conducted and the features of all 9 main stages:

Stage 1 – Software analysis and requirements preparation

The development of the system under test must be completed. Otherwise, the results received will be invalid.

Before conducting performance testing, it is important to make sure that the software configuration has been adjusted appropriately. When the system is deployed, functional testing should be carried out to ensure that the major functionality used for performance checks operates correctly.

System analysis includes the examination of its features, operation mode, and peculiarities. Detailed analysis is required to achieve the following purposes:

  • simulate the most adequate user behavior patterns and load profile
  • determine the necessary amount of test data
  • find the system bottlenecks
  • define the software methods for monitoring.

The criteria that the system technically corresponds to are called the requirements.

The major emphasis should be put on defining the success criteria for the tests conducted which are usually included in the SLA (service-level agreement).

The requirements defined during the first stage will be compared to the received results in order to evaluate the behavior of the product and system units and determine the bottlenecks.

The following metrics are used as success criteria:

MetricDefinition
Virtual usersSoftware that acts just like a real user would when making requests to the application.
Response timeThe time system takes to process a request from a user.
Request per secondA number of requests sent to the destination server.
Transactions per secondA number of transactions sent to the destination server.
Error rateThe percentage of errors from the total number of responses per unit time.
CPU usageThe percentage of the time the CPU uses for processing the workflow.
Memory usageThe amount of RAM available for all applications and processes.
Disk space usageThe information on the usage of the disk space.
NetworkThe network usage gives information on the data transmission speed form the server to the network adapter.

Sometimes the system analysis and requirements collection take place throughout the whole project lifecycle. If the software is already in use, the analysis of the target audience and their actions will show, which parts of the application are of critical importance and how the interaction with the system occurs.

Book a consultation with the a1qa performance experts.

Stage 2 – Strategy design

The testing strategy is developed on the basis of detailed system analysis and describes an extended approach to performance testing.

System analysis includes all the information regarding the software, testing goals, application requirements, test stand configuration, testing monitoring, user behavior scenarios, load profile, load model, performance testing tools, planned test runs, and the way of providing the results.

Test stand configuration

The performance testing results may be influenced by various factors such as test stand configuration, network load, database content, and many more.

Therefore, to receive the most reliable results, performance testing should be conducted in a separate environment with features and configuration close to the parameters of the real software.

Test stand elementsFeatures
Hardware
  • CPU (number of cores, type, clock speed)
  • Random access memory (space, type)
  • Hard disk (type, speed)
Software
  • Operational system (version and service packs)
  • Application server (version and patches)
  • DBMS (version and type)
Network
  • Network mapping
  • Bandwidth performance
  • Communication protocol
Application
  • Architecture
  • Database (structure, data)
  • Software required for the system operation

Load profile and load model design

Statistics on the application usage are collected as a part of the performance testing process. The collected data is necessary for designing the load profile – a user behavior model.

Various load models can be applied to the same test. For example, one new virtual user may be added every five minutes or all users – at once. The key feature of the load model is a query rate, test duration, and the number of users.

Choosing optimal performance testing tool

The following tools can be used to conduct performance testing:

ToolAdvantagesDisadvantages
  • Tests with complex logic and dynamic parameters correlation can be run.
  • Web application testing can be conducted (including API and web services, database connections).
  • Allows simulating the behavior of multiple users in several parallel threads and apply a heavy load to the web application.
  • Has some AJAX traffic reproduction problems.
  • There’re limited reporting functions.
  • Requires many resources of RAM and CPU for test launching.
  • Offers distributed architecture (VuGen, Controller, Load Generator, Analysis).
  • Tools for working with various protocols are available.
  • Provides a possibility to generate reports and create report templates.
  • Detailed action logs for each virtual user are possible.
  • The number of virtual users is limited.
  • Updates are rare.
  • Test results are kept in an MS SQL database and are well-structured.
  • No limit for the number of virtual users under the license.
  • Declarative tests have limited functionality for scripts logic.
  • Declarative tests are the only testing type available for SharePoint.
  • It supports HTTP, WebDAV, SOAP, PostgreSQL, MySQL, LDAP, XMPP.
  • Its’ convenient for API queries testing.
  • Load can be distributed within a block of client machines.

 

  • There’s no GUI.
  • Subqueries from HTML pages are not loaded automatically.
  • WS is not suitable for server responses that are to be used in subsequent transactions.
  • No detailed reports are available.

Stage 3 – Load generator configuration

In order to obtain high-quality results, performance testing tools should be installed on a load generator. It is a virtual or physical machine located in proximity to the application server(s).

If a high load is to be generated, the resources of one machine may be insufficient. In this case, distributed performance testing is conducted.

Get a free consultation.

Stage 4 – Server and load generator monitoring

The metrics defined at the first stage are used to evaluate the software performance and define the system bottlenecks.

The information obtained from the monitoring of all application servers and resources is used for performance testing results analysis.

Software monitoring can be conducted with the help of the tools for system hardware resources consumption control.

The most popular tools for hardware monitoring are enlisted below:

  • Nmon

The tool saves and displays a brief overview of the following metrics: memory, hard disk, network, file systems. It does not consume much of the CPU resources (usually below 2%).

Nmon is available in two modes.

  1. Online mode.

When the tool is launched, the command line screen will display the monitoring information.

  1. Data record mode.

The data collected during the monitoring is saved in a CSV file that can be used as a data set for creating diagrams and manual results analysis.

  • Performance Monitor

The data is gathered with the help of a data collector. The results of the monitoring are contained in a BLG file, which is later converted to a CSV file.

PAL (Performance Analysis of Logs) can be used to structure the data and create diagrams.

  • Zabbix

The software follows the “server-agent” approach. The server collects all the data and allows viewing the monitoring history and setting up metrics and rules.

  • Grafana

This very monitoring data visualization tool is able to analyze data from a time-series database for Graphite, InfluxDB, and OpenTSDB.

  • New Relic

The performance tracking service provides analytics for each piece of the environment. The tool is an effective way of viewing and analyzing huge amounts of data and getting information about real-time actions.

Database profiling

Database profiling helps reveal, which queries, procedures and triggers decrease the application performance. This quick software diagnostic allows fixing errors instead of searching for them.

  • PostgreSQL is a free object-relational database management system. pgBadger profiler can be used for reaching the performance testing goals.

pgBadger is a Postrgre SQL log analyzer that provides general query statistics, information on slow queries, data on connections and servers, and others.

  • MS SQL Server Profiler is a tool for tracking, reconstruction, and debugging of the MS SQL Server. It allows creating and processing queries, reproducing and analyzing queries results.

Web servers profiling

All the systems are unique. The use of profiling helps understand how to increase software performance.

JProfiler combines CPU, memory, and thread profiling, so it’s easy to figure out what should be optimized, eliminated, or amended. This tool can be used both for local services and remote sessions.

PHP profiling

Code profiling helps reveal slow code elements and improve them if necessary.

  • Xdebug is a powerful tool applied for analyzing PHP code, detecting its bottlenecks and slow elements.
  • XHprof decomposes the application into function calls (methods) and creates the statistics on their resource consumption. The results include various metrics: the amount of allocated memory, number of function calls, execution time, and many more.

Stage 5 – Test data generation

Let’s discuss four types of test data generation:

  • Code

Scripts developed in various programming languages (Java, Python) allow creating users, passwords, and other values necessary for correct data usage.

  • SQL queries

A database can also be filled with the help of SQL queries. This method is available only if there’s access to the database form the server-side.

The approach can be implemented as follows: first, one creates a completed DB in MS Access with fields identical to the database on the server-side; secondly, a dump file that will contain requests to add information to the DB will be created.

  • API calls

API requests can be used to fill the DB with items for sale or user data. One or two calls will be enough to send the data to the server.

  • Interface

A script mimicking the steps of the user registration process can be developed for filling the database through the system interface.

New users created by the script are recorded in the database. A snapshot of the file system can be made in order to use the created users for test execution.

To get a consultation, drop us a few lines.

Stage 6 – Load scripts development

At this stage, performance testing scripts are created with the help of the chosen tool.

This stage includes:

  1. Scripts analysis

The prepared scripts should be analyzed before the development of load test cases. When each of the steps has been checked manually and no errors have appeared, the load script can be recorded.

  1. Test cases development

It’s important to create a template with no parametrization for each script.

Using Fiddler or any other proxy server, one may ensure that all the queries from the template are similar to the queries from Fiddler. When checked, each request should be parametrized to ensure that it works properly for various users.

  1. Scripts debugging

When a query is parameterized, it should be executed X times for various users to ensure its proper functioning. If each scenario in the scripts works correctly, the script debugging stage can be considered complete.

Stage 7 – Preliminary tests launch

Preliminary checks help to determine the most appropriate load model for the system. They also show how the application resources are used and whether the load generator(s) power will be sufficient for executing full-scale tests.

The checks should be launched under different load models. Thus, the testing load is determined on the basis of software monitoring and results analysis.

Stage 8 – Tests execution

Performance testing process consists of the following types of checks:

  1. During a stress test, the load will be gradually increasing until one of the test stopping criteria is reached.

Test stopping criteria:

  • The response time exceeds the set value by several times.
  • The critical level of the hardware resources usage is reached (CPU>80%, memory>90%).
  • The number of HTTP errors exceeds 1% of the total request number.
  • Fail of the system software.

Stress testing shows how the application reacts to an increased intensity of transactions and reveals the upper limit of the software performance.

  1. A load test is executed for an extended period of time (4-8 hours).

If the results of the stress check showed that the system hadn’t coped with the required load, the load test is executed under the load comprising 80% of the maximum value reached during the stress test.

  1. The stability test is conducted under an expected load for an extended period of time. When the maximum number of users has been reached, the load remains the same until the end of the check. The duration of the stability test can take up to several days.
  2. Volume test is used to evaluate the system performance under increased data in the DB. To conduct volume testing, one should fill in the database with the necessary amount of information.
  3. Scalability test shows how the software performance is modified when the changes in the size of the application are made.
  4. During the component test, the load is independently applied to the software units.
  5. Rush hour check is executed to evaluate the system behavior both during the peak load and right after it. The load is applied to the application in a jump-like mode.
  6. Configuration test reveals the most appropriate software configuration, which can provide the required performance.

Stage 9 – Results analysis and reporting

The results of the previous stages are used to prepare a document describing the outcomes of the executed tests and the implementation of each stage.

A testing report includes the following information:

  • Performance testing goals
  • Test environment and load generator configuration
  • Application requirements
  • User behavior scripts and load profile
  • Statistics on the key performance characteristics (response time, number of queries per second, number of transactions per second)
  • Information on the maximum number of concurrent users under which the system is capable to cope with the load
  • Information about the number of HTTP errors and their types
  • Diagrams showing how the system performance depends on the number of concurrent users
  • Conclusion on the software performance in general and its bottlenecks if any
  • Recommendations on how to improve application performance.

Contact us to find out how performance testing experts can improve the quality of your solution.

Performance testing encompasses a wide range of goals and ways of achieving them. Today, we will compare two major techniques of software performance testing and explore how the most effective one is conducted.

To check the load the system can withstand under certain conditions, one of two methods can be used:

  1. Implementation of online services to generate statistical load on certain pages of the application.
  2. Simulation of real user’s actions by launching the developed load scripts in several parallel threads (or “user behavior method”).

The first method is easier to implement though it has several disadvantages. The requests created by performance testing online services are unpredictable in their intensity.

Online services do not consider some peculiarities of the user behavior, for example, dynamic parameters correct transmission, browser data caching emulation, correct time delays between the actions taken by a virtual user.

The load applied by such services is closer to a DDoS-attack rather than to an efficient performance testing. Quick testing, which does not correlate with the real situation, often turns out to be useless and even counterproductive, as the results of such tests may be unreliable and erroneous. It may cause reputational and financial risks.

The user behavior method gives precise results, helps define bottlenecks in the system’s work and eliminate them in time.

To obtain the results representing the actual system performance, you should reproduce user actions as accurately as possible. Virtual users can help reach the actual system performance load.

The virtual user is a script that makes requests to an application, mimicking the actions of a real user.

The high precision is achieved with the help of the request flow design. The request flow resembles the requests observed in the application production environment. Virtual users also interact with the system using a behavioral model.

Let’s discuss six rules and recommendations to apply the load on the system using the behavioral method:

1. User behavior scripts design

Before getting down to load scripts design, QA engineer should develop the most realistic patterns of virtual user behavior. To do this, it is necessary to answer a number of questions:

  • What is the total number of the users working with the application (an average number per hour, day, month)?
  • How many users work with the application at the moment of the peak load?
  • What actions do users perform and how often?
  • How are the roles in the system distributed among the users?

The answers can be obtained from the statistical data collected by web analytics tools, such as Google Analytics, Piwik, Adobe Analytics, etc. Transactions frequency analysis allows finding the key business transactions and design user behavior scenarios that will be used for load scripts development.

Source image: marketingplatform.google.com

When the application is in the pre-release stage, test scripts can be created to check the main business processes and major functional modules. This information can be obtained from both the business analyst and the customer. The scripts can also include rare but heavy requests pointed out by the development team. Among such requests can be, for example, those processing information from many database tables and, therefore, applying a significant load on the system.

Besides determining the sequence of real user actions, the QA performance engineer studies the statistical distribution of time delays between transactions or the think time.

During the think time, the user does not perform any actions, but he or she is in the process of executing them or thinks over the next step (for example, enters a password, chooses goods, reads a text, writes a comment, etc). The time delay for the authorization transaction may take up to ten seconds, the website menu navigation or search process does not exceed five seconds. These delays must always be taken into consideration during the scripts’ development.

A test script for an online shop is given below as an example. The delay time is indicated in brackets.

The script “Authorized user: order payment”

  1. A user opens the home page (5-10 seconds)
  2. The user clicks “Login for registered users” (5-10 seconds)
  3. Fills in the login form and clicks “Login” (10-60 seconds)
  4. Chooses a good and clicks “Add to order” (30-60 seconds)
  5. Clicks “Continue placing the order” (10-20 seconds)
  6. Steps 4-5 are repeated a random number of times (from 1 to 5)
  7. Clicks “Place the order” (10-20 seconds)
  8. Clicks “Pay the order” (10-20 seconds)
  9. Fills in the payment form and clicks “Pay” (10-20 seconds)
  10. Clicks “Confirm payment” (10-20 seconds)

The number of developed scripts depends on the size of the application. As a rule, from 3 to 10 scripts are created. Each script contains up to 10 steps describing user actions.

Сomplex applications require more scripts. For example, a portal dedicated to facility building services, including repair works assignment, certificate and allowance creation, and many other functions required more than 20 test scripts written by the a1qa engineers. Each of the scripts included 15 to 20 steps.

Request a free consultation with the a1qa engineers.

2. Load profile design

A load profile is also created at the scripts’ development stage. The load profile shows how the transactions performed in the system are distributed among the users of different roles.

Production and test environment

The load profile can also be created with the help of page traffic statistics for real users. Apparently, a user does not visit all the pages. For example, when he or she adds a good to the chart in an online shop, there is always a chance that the user will not get beyond the order placing page. Each action has a specified degree of possibility and is performed only by a certain percentage of users. The following ration was observed during the testing of the online shop:

Scripts

Therefore, under the load of 1,000 users, 700 of them will be executing Script 1, 200 – Script 2, and 100 – Script 3.

The prepared load profile allows avoiding applying more load than it is done by the real users.

3. Load scripts design and debug

When the testing scripts are created and approved by the customer, the QA performance engineer proceeds with scripts development.

As a rule, the development starts with recording the data exchange process between the server and the browser at the level of data communication protocols. The testing tools allow running the recorded process in several parallel threads for generating the necessary system load.

At first glance, the task seems quite simple. However, it is important to make sure that the recorded scripts are working properly. The correlation of the dynamic parameters sent to the server (such as authorization token) should also be set up.

The performance testing tools allow parametrizing the request itself (the header, cookie files, body parameters) in order to achieve uniqueness. Parametrization is done with the help of built-in functions, however, sometimes code writing might be necessary. The uniqueness of virtual user actions is reached with the help of functions performing loops, forking, and value randomization.

When developing scripts, the QA performance engineer should carefully compare the network traffic generated by the load scripts with the traffic from the browser of a real user. This can be done with the help of the sniffing tool Fiddler.

The structure and the size of requests and responses must be exactly the same. The key server responses should be checked for proper performance as the modern systems may respond to a user with a special error notification rather than an HTTP code when an error occurs. The performance testing tools allow us to set up criteria for checking server responses.

Besides the steps described above, a particular emphasis is also paid to the browser data cashing emulation and simulation of other features of the client’s work. This approach helps to apply a load to the real one as close as possible.

Real and virtual users

During the final stage of the scripts debugging, a series of preliminary tests with a low load is conducted. The measure is necessary to ensure that the scripts work correctly for various user accounts: dynamic parameters’ transmission, HTTP error codes, and request/response structure are checked.

Preliminary tests also allow finding the most suitable load pattern, for example, +1 virtual user every 3 seconds.

The above-described steps are often missed, and this leads to errors emerging during load scripts execution at the stage of final testing. As a result, additional time may be required to find and fix the defects.

Get a free consultation with the a1qa performance engineer.

4. Generating a realistic set of test data

Before launching the final tests, test data must be generated in the amount sufficient for correct scripts operation. This step should never be omitted as it may influence testing results. When a thousand virtual users performs actions from one account, the requests will be cashed on the server-side.

Moreover, there may be conflicts among virtual users performing similar actions. For example, when users add goods to the chart in an online shop, there is a chance that they will click the “Pay the order” button at the same time. This coincidence will cause additional errors. Furthermore, this approach will not provide realistic performance results, as only one account will always be updating in the database.

There is no universal approach to the tests’ data generation. As a rule, the most appropriate method is chosen after the system analysis. At the stage, the types and the structure of the test data are discussed with the development team. Both the QA performance engineer and the development team may execute the data generation process.

The test data can be classified into three main types:

  • User accounts with various roles

Special attention is paid to the uniqueness of the virtual user names and their passwords that must correspond to the specified safety criteria. For convenience, user names are created with the help of established patterns, for example, all test users may have the last name “a1qa” and the first name “PerfTestUserX”, where X is a number from 1 to 1,000. The use of such a pattern helps identify users in the database.

Sometimes it is necessary to create users with profiles of different sizes. A “heavy” user has a lot of database entries and connections among them. A “light” user has relatively few entries. Performance testing of a billing system showed that the results for the “heavy” users were significantly worse.

User accounts can be created with the help of the user interface; through API calls made by automation scripts or by updating entries in the database directly.

  • Import files of different types and sizes

User accounts need data to work with. Sometimes it is necessary to measure not only the handling time for requests but also to evaluate the load speed of the files. These values may be of the highest importance, for example, for enterprise software products.

Test data is organized in a format, which corresponds to a particular type of upload documents and has specific features: type (MS Word. Excel, PDF, JPEG, etc.), size, and content. Data generation may be executed by the Fsutil command entered the command line or with the help of PowerShell commands, which generate files of the necessary size and quality.

  • Valid data for filling in forms

Web pages often contain forms to fill in. These forms consist of various fields that should be completed with personal data. The server processes the received data and, as a rule, saves it to the system database. For successful data processing, the validity requirements must be observed. For example, the entered data (e.g. phone or credit card number) should have an appropriate format. If the data is not valid, the server may return an error message.

Another approach for valid data generation is to develop code, which generates the values in the appropriate formats. The performance testing tools built-in functions for randomizing values can also be applied.

When the test data types and means of their generation have been identified, the QA performance engineer should forecast the amount of data sufficient for successful test completion and identify the most efficient way of clearing the database.

5. Choosing load scheme

The aim of the performance testing should also be determined before the start. The testing process may be conducted with the help of several test types. The schemes below show how the load is applied during various types of tests.

Scheme №1 – a continuous linear increase in the number of virtual users.

Load scheme number one

Scheme №2 – a step-like increase in the number of virtual users.

There are time spans when the number of users does not change.

Load scheme number two

Scheme №3 – a linear increase in the number of users until a certain moment, after which the number of users remains the same for a long while.

Load scheme number three

Scheme №4 – the number of users is maintained at an average level, as in the scheme №3, but there is a sudden load increase.

Load scheme number four

Scheme №5 – a custom change in the number of users, which can combine the schemes described above (№1-4).

Load scheme number five

As a must-have, we recommend conducting stress testing and load testing.

Stress tests help find the upper limit of the system performance (schemes №1 and 2). Load tests allow ensuring that the system performance does not decrease under an average load lasting for a long time span (scheme №3).

At the traditional a1qa summer professional conference, the QA specialists made a presentation partly devoted to the topic of load testing. See below the reasons for conducting this testing type and the ideas on how to do it right.

Load testing highlights

The choice of the loading scheme may be conditioned by the peculiarities of the system and the requirement for its performance. For example, the system of limited bonuses’ distribution on a large gaming portal is scheduled for a specific date. The owners of the portal are expecting an influx of users and, therefore, want to be sure that the system is capable to cope with an extreme load. The scheme №1, with an increase of 3,000 per 10 seconds, can be applied for testing of the system. On the contrary, corporate systems are used by approximately the same number of users but during the whole working day. The most suitable approach for this situation is to apply the loading scheme № 3 during 8-10 hours.

Another example to look at is online shops that are exposed to an influx of users during seasonal sales. The expected number of visitors for the next sale can be predicted with the help of the statistics on the normal period and the period of peak loads. High system stability during the peak loads may be a requirement for the performance of such a system. In this case, we recommend using the scheme №4 as an additional load scheme.

Request a free consultation with the a1qa experts.

6. Distributed load testing from multiple geographic locations

We recommend placing load generators as close to the testing environment as possible. This approach allows avoiding problems related to the network carrying capacity as the delays may vary from milliseconds to dozens of seconds. Placing the load generator in one local network with the testing environment ensures the fastest speed ration between the server and the client. Thus, the application performance is tested in the conditions close to the ideal.

Sometimes the task is, on the contrary, to measure the key performance parameters by simulating the actions of the real users from remote regions. This is the case for a gaming news website visited by users from all over the world. In order to provide a realistic load, the geographical factor should be taken into consideration. The necessary information can be obtained from web analytics tools.

To accomplish this task, a distributed load test should be performed when virtual users are distributed among several load generators located in different geographical regions. Virtual machines rented from cloud services (Amazon WS, Microsoft Azure, Google Cloud, etc.) are used as load generators for this testing type.

During the test configuration, a client (master, test controller) and servers (slaves, test agents) are created in, for example, the US, Europe, Brazil, and Australia. A client is a machine collecting and showing the results, whereas servers are used as load generators. The load is applied from all servers simultaneously.

Map Azure Amazon

The testing results evaluate the system performance for the end users and the necessity to place additional servers in the regions with the worst performance results.

Now you have seen the basic rules of how to apply the load to the system. The result received with the help of the user behavior method is close to the actual state of the system performance.

An additional advantage of this approach is the possibility to find functional defects that appear only under the load. Scripts developed according to the actions of real users to help localize such defects.

Book a free consultation with the a1qa experts and find out how we can enhance the quality of your software product.

Have you ever faced the situation when everyone wants something from you at once? Your mailbox is full, the phone is ringing off the hook, Skype is abuzz with instant messages…

You keep responding and addressing all the issues. However, at some point, you exhale, take a break, and temporarily stop noticing what is happening around you.

The same thing can happen to your application or website. Unfortunately, such breaks can cost you a lot. A user won’t wait until the webpage is loaded, he or she will simply opt for your competitors.

Performance testing will help timely prevent all these possible breakdowns. How? Let’s discuss this in detail.

What is performance testing?

Performance directly affects the functioning of the entire system, ensuring the reliability and ongoing operation of the software even at the moments of the maximum load.

These tests help understand the system behavior in different scenarios. What will happen if the number of users increases from 1,000 to 10,000? Will the loading speed change? Will all the payment methods keep functioning correctly?

The necessary verifications are fulfilled by performance testing engineers who consequently provide the answers to these questions.

There are many types of performance tests that can be conducted on any system.

Let’s identify what services in terms of performance testing are in the highest demand nowadays and what types will be suitable for your business.

What do performance testing engineers verify?

There are six main types of performance verifications: load, volume, stress, stability, scalability, and client-side testing. Depending on the project requirements, these can be applied, mixed up and customized to provide maximum information on the solution performance.

Most often, performance testing engineers are hired to do the following:

  • Check the compliance of performance characteristics with the stated requirements. This is especially important for product development companies that modify their solutions for each customer.
  • Determine the level of maximum load the software can withstand. Stress testing helps to prepare a product for a successful release with a large-scale advertising campaign.
  • Reproduce post-release defects and prepare the release of a product designed for numerous users. The companies constantly increasing the range of proposals through the release of additional products opt for such verifications.

Engineers assess the quality of the client’s system, find bottlenecks, and offer recommendations for their elimination.

QA specialists can also conduct an independent audit of internal or third-party performance testing team, as well as consult or train specialists.

To order a free consultation with a performance testing engineer, click here.

When is performance testing required?

Let us list three cases when you’ll definitely need to involve performance testing engineers into the project.

  • You’ve undertaking system migration to a new hardware infrastructure or software platform, for instance, switching from one database to another

What should be done?

In this case, it’s vital to carry out load testing of the entire system, which functions using the old and the new database, and then compare the results.

The QA team monitors how migration affects the system speed (for example, the change of page load time) rather than the overall level of the database performance.

The client receives a comparative summary report with the results of system performance before and after the migration.

  • You’ve decided on refactoring, or restructuring the existing code base.

Code changes are often associated with the need to improve performance, optimize queries or code itself, make it easy-to-understand, eliminate duplication, etc.

What should be done?

To evaluate the optimization, it is necessary to perform load testing before and after changing the code. Therefore, the client will see whether the refactoring has led to the desired result of the system optimization.

  • The client part of the application has deteriorated after the system release.

What should be done?

Client-side testing is to be performed. The system is checked for a single user, and all verifications are performed on the side of the client.

These procedures can be carried out on any environment, since the system doesn’t undergo the load, and testing doesn’t affect the software performance.

Checking the speed of web application rendering helps identify issues regarding compression, caching, optimizing images, minifying/connecting resources.

It’s often cheaper to increase productivity on the client side. Moreover, if the front-end part of the product is weak, any optimization of the server part will be affected by the slowly operating client part.

Due to an integrated approach, the a1qa engineers analyze all internal system components, prepare detailed results and recommendations for improving product performance.

a1qa performance testing services

  • Full-cycle testing by a dedicated team

The team provides full support of the product performance, from requirements gathering to the detailed report preparation on the performance level with a list of bottlenecks and recommendations for fixing them. The service may include various types of testing, chosen individually for each specific product.

If the QA and Dev teams cooperate, the process is improved by reducing the time for fixing defects.

How is the work organized? QA specialists run tests and fulfill the system assessment. If the defects are detected, the QA team passes them to the Dev team for quick fixing. Then the software testing engineers restart test cases, verify the correct system performance, and continue to test the solution.

  • Regression testing

New versions of the solutions appear frequently. Every new version can contain changes in the operation of separate system modules or the implementation of new features.

Therefore, the engineers make sure the changes haven’t affected the system performance. The experts use the existing test cases supplemented by additional scenarios to test the modified functionality.

  • Configuration of the online monitoring system

The engineers launch a new system that allows real-time monitoring of testing procedures.

Due to the well set up process, the client at any time can receive the access to the information on the testing scope, the number of activities fulfilled, their duration, and all the issues found.

  • Database optimization

The a1qa team verifies the speed of database queries, suggests the ways for its optimization, seeks and detects bottlenecks in the database architecture, and checks whether the databases are built correctly.

Order free consultation to determine the appropriate service for your product.

The pros of the a1qa performance testing team

Today, more than 25 engineers work in the a1qa performance testing lab. The user behavior approach, which takes into account the aspects of real users’ activities, forms one of the core advantages of our team. How does it work?

Scenarios for applying the load to the system are closely connected to the actions completed by real users in the system.

The neglect of user behavior may lead to inaccurate test results that cause system failures.

The expertise in big data testing and database profiling allows the engineers to conduct an audit to check whether the speed of queries slows down due to an increase in the number of users, as well as suggest possible ways of optimization.

Summing up

Performance testing is an integral part of the overall solution verification. Defects can lead to system failures, a considerable loss of profit and harm the software reputation on the market.

Timely verifications can ensure smooth software functioning even during the periods of maximum load.

Obviously, performance testing is a very important aspect of launching and running any system, but where do you start from?

The first thing is to determine the optimal performance testing service that needs to be conducted on your product.

Book a free consultation with the a1qa experts to find bottlenecks in the performance of your solution.

Software testing has expanded substantially from the manual approach since the 1980s. As much as the testing activities aims are altering, the QA experts have to expeditiously adjust to the numerous software testing sphere transformations.

The testing discipline will carry on augmenting. Accordingly, we’ve rounded up the top 11 tendencies that will determine the future of testing in 2019 and beyond.

Here’s what we suppose QA professionals need to focus on to stay ahead of top technology progress.

Internet of Things testing

IoT is one of the fastest developing technologies in the modern world. The latest World Quality Report (WQR) revealed that the number of IT respondents that somehow deal with IoT had risen from 83% in 2017 to 93% in 2018.

IoT devices and applications with the connection to the internet are to be tested for security, usability, and performance. Most IoT developments include such technologies as Near Field Communication (NFC), Bluetooth, RFID (Radio Frequency Identification) to connect and enable communication. All these make IoT gadgets vulnerable to network-related threats that should also be recognized by QA engineers.

Artificial intelligence in testing

According to the Gartner’s 2018 CIO Survey, 1 in 25 CIOs has implemented artificial intelligence in their companies. Google, Facebook, Microsoft spend billions on artificial intelligence and machine learning initiatives.

Obviously, AI will grow further and it has its own role in testing as well.

AI can definitely streamline the process and make it smarter. AI-powered software testing can recognize the code changes, analyze them, and launch tests to make sure there are no mistakes. As of today, AI is widely used in test automation.

But in the future with the adoption of AI-powered testing, manual testers will be able to move forward their routine tasks, perform more of exploratory testing, thus reducing costs and bringing more value to the business.

In general, AI will change the profession of software testers and turn them all into test automation specialists.

But of course, this won’t happen overnight and the impact of AI on software testing is yet to be observed.

Increased adoption of Agile and DevOps practices

In DevOps, software testing starts from the very beginning of the software development lifecycle. As a result, most of the defects can be recognized at the earliest and the high-quality application will make it to the market sooner. This approach enables Continuous Delivery and Continuous Integration.

No surprise, 30% of the WQR respondents claimed these methods to be a significant aspect of their today IT business strategy.

There’s nothing path-breaking about saying that the Agile and DevOps adoption tendency will keep on gaining momentum in 2019.

Big Data is getting bigger

Data can be very beneficial to organizations. Given its proper quality, of course.

Volume, velocity, variety – these are the 3 V’s that characterize big data. Considering the exponential growth of big data generated, software testing engineers will have to continue keeping their eyes on its quality.

With the European Union’s General Data Protection Regulation has come into effect on May 25, 2018, more attention should be given to data privacy. And while GDPR is only focused on Europe, many companies outside it stated they would change their data policies accordingly to keep good relationships with their customer base.

Test automation (yes, again!)

Test automation has been the key trend in testing for more than 15 years already. It is hardly surprising that the purpose of QA automation has fundamentally changed – the point is to make a high-quality product as opposed to saving the resources.

68% of the World Quality Report respondents said test automation improved the test coverage compared with the previous year when the percentage was lower by 17% and by 28% since 2016.

In other words, the contribution of QA automation in companies increases. It has undeniable pros in cost savings, removing defects, transparency testing expansion. Test automation guarantees high-grade software is delivered.

And as test automation guarantees a top-notch quality of the software, its tools will be used further to perform both functional and non-functional tests. Testing engineers will concentrate their time and efforts on running experiments and exploratory tests rather than perform routine testing.

a1qa has developed an open-source framework – Aquality  Automation. See its main benefits at the short overview of the presentation done by test automation engineer at the 9th traditional a1qa conference.

The open-source way

Manual testing will stay

Regardless test automation is becoming more popular, manual testing has much to say to the industry. There’re still some spheres like design and usability, which require manual efforts. So yes, manual testing will stay longer with us.

Performance engineering & performance testing

We’ve heard it multiple times that very soon performance engineering will replace performance testing. What’s the difference between them?

Performance testing is about preparing and executing tests, while performance engineering is about understanding how all parts of the system work together and designing its best performance.

However, performance testing is not sharply falling behind the performance engineering. According to the World Quality Report, performance testing conducted in cloud environments has grown by 14% since 2016.

Delivery cycles will get shorter

DevOps, test automation, constant improvements in communication flow have one common goal – speed up releases.

In pursuit of willingness to take a proper place in the market and provide high-quality software organizations enlarge budgets to shorten delivery processes and quicken releases.

Of course, this puts (and will put in 2019) additional pressure on QA departments and make them find imperfections and supply the finished products more frequently.

Open-source tools will prevail

Easily accessible, resilient, and free of charge – open-source products are precious and extremely helpful for IT business.

Though they don’t give a sense of security. However, frequent usage by the community helps to discover and eliminate bugs faster than you can imagine.

Cloud will get more popular

The WQR survey mentions only 27% of all applications are non-cloud based. Today cloud computing is the groundwork for other tendencies like DevOps and IoT.

The public cloud is becoming more popular – its percentage in the number of clouds’ types has got higher by 3% since 2017.

The tendency goes further – respondents prefer to use different cloud service providers, so we see the multi-cloud popularity growing.

Running tests in the cloud has its many benefits: minimum efforts required (you don’t need your own infrastructure to perform mobile and web testing), simple accessibility, and high versatility.

Security testing becomes more crucial

With the broad use of smartphones, tablets, computers, and other devices, one’s got used to relying on them for transactions. It has made security testing more crucial for every company to store shared or accessed data safe and deter security violations.

The survey states, it has grown up by 10% since 2016. Since the confrontation between security and privacy continues to grow, this testing will remain an urgent necessity for many companies.

Summing up

Forewarned is forearmed. Considering all these tendencies, organizations and businesses have time and opportunities to implement industry best practices creating unique QA approaches and ensure the impeccable quality of their solutions.

Before solving any problem, the trouble spots should be detected and only then any measures to fix the situation are taken.

Often, our customers complain about the slow loading of their websites and ask us to test the system performance. Our most frequent response is the following: first, you need to test the client-side of the application. Once you’ve determined and eliminated all bottlenecks on this side, you can proceed with the performance testing.

What is the difference between performance testing and client-side testing?

Every web application consists of a client and server side. The client-side, or front-end, implements the user interface, generates requests to the server and processes the responses received from the server.

The server-side, or back-end, receives a request from the client, performs calculations, accesses the database, and generates a web page requested by the user. The page is sent to the user using the HTTP protocol, for example.

In some cases, slow loading can be caused by the server. However, usually the client-side is to blame. And timely testing helps detect the pain points.

Essentially, client-side testing is functional testing of the user interface.

This type of testing gives answers to the following questions:

  1. How long does it take to display a web page?
  2. How fast will the server reply be delivered to the user?
  3. Should the website content be optimized?
  4. Does the caching process work properly?
  5. Are there any issues with loadable resources?

Usually, the frontend optimization roadmap is the following:

  • Compress the website content.
  • Apply both client and server caching.
  • Get rid of the data that isn’t used but still loaded by the subquery.

Oftentimes, there are 10 JavaScript libraries with only one being used.

  • Configure cookies settings properly.
  • Store static data on the separate CDN server. This way, the user from the UK will get images from the server geographically located closer to them. As a result, the loading time will reduce.
  • Simplify and optimize JavaScript on the client-side.

Logic assumes there is no sense to conduct performance testing until the client-side has been enhanced (which is the cope of front-end developers responsibility). The server may be as fast as light, but the user experience will suffer for the slow loading.

Performance testing as the second step

Performance testing checks the server-side (back-end) of the application. It is performed bypassing the graphic user interface. The load is served with a direct query to the server. The competent QA team can also prepare scripts that will remember the interface functioning. This will help imitate the concurrent work of as many users as needed. As a result, it’ll become clear how the server copes with the production load.

This type of testing will provide answers to the following questions:

  1. How fast does the app perform?
  2. How many concurrent users can it handle?
  3. Is there a place for server performance optimization?
  4. Are there any issues that manifest themselves under the load?
  5. Can the system resources be scaled?
  6. Does the app meet the performance criteria?

In fact, there are many various types of performance testing each helping to find answers to the specific questions.

Stress testing

Used to determine the upper limits of capacity within the application. We recommend performing this type of testing when the traffic is expected to increase significantly, for example, during the holiday sales season.

Load testing

Involves testing the app with the constant load that is served over a continuous period of time. Usually the load is applied during 4-8 hours, however, the period can reach days or more. It all depends upon the performance expectations. While the system behaves under the load, the necessary metrics are collected and checked against the set requirements.

As a result, the app behavior is validated under production use.

Volume testing

Refers to the app testing with a certain amount of data. You’ll learn how the system behavior will change shall the data volume (database size, interface file size, etc.) be increased.

Soak testing

The duration of the load can vary depending on the goals and capabilities of the project, reaching up to seven days or more. As a result, you will see how the performance of the system changes over a long period of time under load, for example, during a week. Will the level of performance decrease? Is the application capable of withstanding a stable load without critical failures?

Scale testing

Allows to find out how the performance will change (if it will) with the new hardware resources added.

Web application testing types: it’s all about the load

By now, you should understand that client-side testing and performance testing are different activities, with the main difference being in the applied load. If you need to find out why the website loads slowly with one visitor on it, request for client-side testing. If you’re interested to discover how the user from Mallorca will experience your app – client-side testing will be of help.

On the other hand, if you want to learn how the website will function with, let us say, 1000 concurrent visitors from different locations – this is the task for performance testing experts. They will use the right tools and technologies, analyze the real use situations and provide tangible results and a roadmap to take your web solution from good to great!

Web application testing service is a general term that denotes different types of testing.

The main goal of any testing endeavor is to detect where there are faults/bottlenecks in your software that may cause harm to your business and find possible ways to prevent them.

In this 5-minute read guide, we’ll help you understand what every of these terms mean and how they help you to get what you want most – certainty of success in your IT project.

Three areas of concern that web application testing addresses

1. Does your app do what it is expected to do?

Functional Testing is the process of evaluating the behavior of the application to determine if all the functions perform as you expect them to perform. Examples of functional behavior include everything from limiting access to authorized users to accurately processing all transactions and correctly logging out.

Functional testing can be performed in different ways: using formal test cases or by means of exploratory testing techniques.

2. Will you app function correctly on all browsers and devices that your customers use?

Compatibility or Cross-Browser Testing is the process of evaluating the behavior of the app in a variety of configurations that include numerous browsers, screen resolutions, and operating systems.

Examples of proper Cross-Browser Testing may include testing on the latest versions of Chrome, Firefox, MS Edge, Safari and on Windows 7, 8 and 10. It’s advised to run tests on a number of latest versions as not all users are prone to go for updates as soon as one is released.

3. Will your web solution survive with a lot of users at the same time? Or will it crash?

Load or Performance Testing is another type of testing that determines the performance limits of the app. The typical final report by QA engineers will include the following:

  • Statistics on the response time from the server for the most crucial transactions
  • Diagrams that show the dependence of the app performance on the number of concurrent users
  • Data about the maximum possible number of concurrent users that would allow the system to cope with the load
  • Information on the system stability and its ability to cope with the continuous load
  • Error statistics
  • Conclusions on the system performance in general, its performance bottlenecks
  • Recommendations for improving the system performance.

Check out how the a1qa web app testing team ran full-cycle testing and ensured the quality of the online movie website.

Other risks that web app testing helps to mitigate

The list of questions that the team of professional QA engineers answers can be continued. Depending on the type of your business and your desire to accept risks, there are other reasons to perform your app testing.

1. Can unauthorized users access the app?

Security and Penetration Testing is the process to determine how and under what circumstances the app can be hacked. Security testing engineers employ a number of techniques to perform thorough analysis and assess the level of the app security.

Moreover, if the app uses personal data of the customer, it’s vital to make sure the passwords are strong enough.

2. Is you web application properly adapted to the cultural and linguistic peculiarities of the target regions?

Obviously, the localized product creates more business opportunities. Localization Testing is the process of verifying localization quality.

Localization testers will deal with the following:

  • Content and UI elements translation
  • Data and time formats
  • Currency
  • Color schemes, symbols, icons, and other graphic elements that can be misinterpreted in various regions
  • Legal requirements of various regions that should be taken into account.

Actually, the latter point lies in the scope of responsibility of both Localization and Compliance Testing.

3. Compliance testing is the process that verifies the app behavior against the rules and regulations your business is subject to.

An example of compliance testing is Web Content Accessibility Guidelines (WCAG) accessibility compliance that should be considered when developing web products available to people with disabilities.

5 Questions to help you make the right choice

We hope that now you understand the purpose of every testing type. However, it can be still a difficult task to make the right choice and select one or several of them that will help your project.

Here’s a list of five quick questions. If you make your selection based on the answers to them, your chances to select the right testing type and the best QA vendor to perform it get high.

  1. What is the goal for your software development project?
  2. What are the project constraints?
  3. What are the top 3 risks for the project delivery?
  4. What strategy does the QA provider recommend considering the goals and constraints?
  5. What does the provider recommend to mitigate the risks?

Web application testing can be messy and complex but it can also be safe and reliable when you are able to understand your options and select the services that are most valuable for your business.

a1qa provides on-demand web app testing services to help you make it faster to market and delight your customers. Contact us now and get an obligation-free consultation.

Business Intelligence software is a set of technologies aimed at enabling executives, managers, and analysts to make better and faster decisions.

Let’s consider an example of the online store.

Customers visit the website, navigate its pages, make decisions, and add the selected goods to the cart. Meanwhile, they don’t realize that every step is registered, analyzed, and alongside with other steps used to make some business decision.

Ecommerce owners try to get maximum information about the consumer: gender, age, country of origin, purchases, money spent on this or that item, payment methods preferred, etc. The data is further organized, restructured, and provided to business users (managers, marketing specialists, etc.) to help them make well-grounded and informed decisions.

What is the architecture of business intelligence software?

The company may prefer to make use of either off-the-shelf BI solution or invest in developing its own. The market today offers a wide range of BI software of different complexity and functionality.

However, any of them shall be made of three obligatory blocks:

  1. Data loading and transformation system
  2. Data warehouse system
  3. Reporting and data visualization system

Data comes to the BI system from a number of different sources. First of them is JSON files. These are text files with lines in JSON format that record the subset of the website activity that is of interest to us. Also, information may be entered by the company’s employees (goods description, price, etc.). Finally, the information may be extracted from the marketing campaigns.

DWH and business intelligence testing is divided into several phases:

Certainly, the well-grounded business decision can be made only if the source data is reliable and error-free. Thorough testing will help to guarantee it.

ETL testing

In data warehousing, ETL refers to data pulling out (Extract), placing it in a DWH system in the organized format (Transform and Load). Testing engineers will verify the data moves from the source to the target repository and the transformation rules have been applied as required.

ETL testing will help to

1) Make sure no data is lost.

The data may be lost on any of the stages:

  • On the website itself. For example, the user made a purchase but no data entered the DWH.
  • On the way from the website to the DWH. Before the information gets to the DWH system it may be stored in a cloud using Amazon services, for example.
  • Inside the DWH while moving from one level to another.

Software engineers will check the entire process and detect the bottlenecks.

2) Verify key-value

The records are stored and retrieved using a key that uniquely identifies the record, and is used to quickly find the data within the database. Testers should verify that the key corresponds to the record and the data may be processed correctly. Otherwise, the data loss may be significant.

3) Check the user session parameters are recorded correctly: start and end of the session, its duration, user profile data, his or her activity during the session.

4) Make sure the SQL functional works correctly.

For example, on one of the project the a1qa engineers came across the following defect: the DATEDIFF function that returns the difference between two date values, based on the interval specified, calculated only hours. As a result, the session lasted 11 minutes but the record was an hour.

5) Verify calculations accuracy.

Data warehousing is all about information and calculations. The calculations should be performed correctly.

In the table above, user activity is measured and summarized. The ‘Total’ value should be equal to the sum of values in all columns. And it’s the tester’s job to check it.

6) Exclude data duplication.

On any stage of the processing, data entries can be duplicated. If the customer purchased one item and the system creates two files – it’s a false scenario that should be omitted.

Report testing

The QA engineer will verify the data sorting, exporting and getting to the report. This phase also includes usability testing of the reports with the focus on various data sets (time, currency, etc.).

Load / Performance testing

As the company grows, the data volume will grow as well. So it’s vitally important to validate the system performance and scalability and define its load limits.

What are the main features of the DWH/BI applications?

Data testing is a complicated topic. Up to now, there is no single testing methodology. Every data testing project will be a unique one.

The main features of the DWH/BI solutions that should be taken into account are the following:

  1. Complex architecture and business logic
  2. Large volume of heterogeneous data
  3. Multiple data sources
  4. Constantly growing data scope
  5. Changing business requirements

How to choose DWH and BI testing team?

In order to perform efficient testing of the data processing and storage a tester is expected to:

  • have a clear idea of the ETL process
  • possess good understanding of database principles
  • know BI/DWH concepts and technologies
  • adapt to dynamic software requirements
  • be able to ‘talk’ to business users.

What is more, it will be a big plus if the QA team is able to participate in the design and requirements testing phase. This will reduce the number of late improvements and ensure the project readiness within the set time and budget limits.

Timely and unbiased BI and DWH testing will guarantee information accuracy and reporting efficiency. Valid and correct data will help you make better decisions to fulfill your needs. 

Need help? Book a free consultation with an a1qa expert.

Blockchain is a popular and technically complicated subject. Initially the technology was created to serve the Bitcoin cryptocurrency. However as time went by the sphere of the blockchain application widened.

Today any product that uses database can be migrated to the blockchain.

However, it goes without saying that any product should be thoroughly tested before going live. In this article, we focus on testing of the decentralized blockchain-based apps.

Before getting down to testing peculiarities and recommendations, look through the list of terms you’ll need to get a better understanding of the article.

  • Block is a piece of code that contains a list of transactions. The first block in the chain is called the genesis block.
  • Blockchain is a constantly growing chain of blocks. The copies of the chain are stored on a number of computers (nodes) that partake in the network.
  • Cryptocurrency is digital money with no physical equivalent.
  • Bitcoin is a digital payment method and the most popular kind of cryptocurrency these days.
  • Ethereum is the second most popular cryptocurrency with the large market capitalization (second only to Bitcoin).
  • Fork is a change to the blockchain protocol that results in a chain split into two chains that will function independently.
  • Mining is the process by which transactions are verified and added to the blockchain, and also the means through which new Bitcoin are released.
  • Fee is the commission miners get for verifying a transaction and adding it to the blockchain.
  • Smart contract is the protocol that digitally facilitates the negotiation or performance of a contract.
  • Faucets are websites that give away small portions of Bitcoins for free.

Blockchain: what’s in this word for a software testing engineer?

In the first place, the blockchain is the software functionality. In 90% of cases it’s a type of a payment method.

Accordingly, tests should be almost the same as an engineer runs when testing the payment gateway system: transaction process verification, testing all payment components, checking whether additional requirements are met (e.g., terms of a smart contract) and no double-spending opportunities exist.

Three aspects to consider before starting testing blockchain-based apps

1. Specific testing environment

All transactions executed in the blockchain change its current state. In order to add or change any entry, miners’ resources are required. Miners, as you remember, charge fee for verifying a transaction and adding it to the block. That’s why it may appear to be too expensive to perform tests in the live environment.

On one of the a1qa projects, the execution of a single bitcoin transaction cost several hundred USD.

Employing a testnet for running tests will help to avoid losing money and cut down on QA costs. Testnet coins have nothing to do with the actual ones and testers get an opportunity to experiment with the application without being worried of breaking the blockchain.

The team may set up their local testnet or use one of publicly available. For Ethereum-based apps, the Ropsten Network can be used. It uses the same protocol as Ethereum does and allows to get free coins from a pool of the Ethereum faucet. Instantly.

And do not forget to return the left coins to the faucet website. This is the matter of courtesy.

Also keep it in mind that even if you prefer to use the testnet, you will also have to deal with miners who validate transactions in the network. However, they are not that numerous in the testnet as comparing to the real network. So it will take more time to validate the transaction.

To speed up testing, you can set up several virtual networks and start mining yourself. It will take less power than verification of real cryptocurrency transactions.

2. Transactions are irreversible

All blockchain-based apps are decentralized. This is the main idea behind them. Decentralization means that the app resides on numerous computers and its code can be accessed by anyone. As there is no central server, 99% of failures, errors that made it to the blockchain can not be reversed.

Knowing this, it becomes extremely important to make sure all transaction details are correct before sending them to the network. Any missed defect will be a critical one.

It makes the testers’ job even more responsible.

3. All transactions are paid

This point correlates with the first one. The tester’s task is to guarantee the mistake-free process of the transactions adding and processing in the network. However, as any transaction in the blockchain requires the fee, it makes testing process rather specific.

If you test in a real Bitcoin network, remember that besides the input itself, you’ll have to pay to miners to get your transaction processed.

In Ethereum, every transaction a certain number of gas, which is the special currency used in the network. Operations that require more computational resources cost more gas.

It’s also important to know the difference between the gas cost and gas price.

The gas cost is the amount of work that goes into something (e.g. the number of hours of labour). The gas price is similar to the hourly wage you pay for the work to be done. The combination of the two determines the total transaction fee.

Remember: if the gas price is very low, no one in the network will process it.

What types of testing are relevant for blockchain-based apps?

As we’ve already mentioned, testing of the blockchain products slightly differs from testing payment apps and looks like a functional testing of the payment gateway system.

Test plan will take into account the predefined requirements from stakeholders.

A software engineer should consider the requirements and think creatively to generate test ideas and cover the most improbable user scenarios.

High quality of the final product can be assured through the following standard testing types:

Functional testing will help to understand whether all the functional requirements have been implemented by the dev team.

Load testing will help to determine the capacity of the system that directly interacts with the blockchain.

Security testing. The blockchain is anonymous. Any holder of the private key will have access to the wallet and the right to sign the transactions. The system of keys storage and encrypting is yet vulnerable to security attacks. Pen testing will help to identify and eliminate the bottlenecks.

What tools will you need for testing?

The selection of the right testing tools is the first step to successful and effective testing. This is the list that might be considered by those who’ll have to ensure the blockchain-based apps:

  • Testnet indexing tool. For example, the website ropsten.etherscan.io allows to check the real-time wallet balance and the detailed information on any transaction.
  • Bug and test tracking tools.
  • It can be required to set up a local node for the given blockchain. There are various tools with comfortable UI that will help doing this.
  • API testing tools (Postman, soapUI).
  • Database testing tools.
  • Encoding and encryption software.

Will blockchain-based apps benefit from test automation?

Like on any other testing project, decentralized apps can be tested automatically.

What is more, given the sheer number of nodes and combinations that are likely to take part, automation of testing becomes an important need.

Test results can be easily compared by analyzing the real information in the network or sending requests to the testnet indexing website.

How to choose the testing team?

Not so many QA teams can boast of having worked with the blockchain technology. However, the following testing capabilities can compensate for the lack of experience: good knowledge of the customer’s domain, analytical mindset, skills in reading the code and pseudo code.

The tester that will be involved in testing the blockchain apps should follow the development of the technology, its forks and be good at numbers. Yes, there will be a lot of counting job with the blockchain verification.

Afterword

The technology of blockchain catches on and more and more industries open up its opportunities.

Considering the scale of its application, the growing level of users’ competence and the critical status of defects that get into the network, testing must be viewed as an integral part of the development lifecycle.

Book an obligation-free consultation by the a1qa pros and learn how our solutions will help your product hit the mark.

Recent years have brought in a lot of innovations. Technologies have moved so far forward, and the progress is seen with the naked eye. All these recent alterations will definitely impact the sphere of software development.

And as always, business will want the high-quality product launched as early as possible. In today’s blog post we share the prominent QA trends for 2018 to help shape future plans related to the assurance of the software impeccable quality.

#1. Increasing role of DevOps and Agile

DevOps provides for close collaboration between development team and operations staff throughout all the stages of final product creation. According to the World Quality Report 2017-2018, about 88% of the companies used the DevOps principles in 2017, which is an obvious majority. DevOps and Agile together give you the smooth and fast development process and minimize the time and money spent on the product.

‘Applying DevOps and Agile will give you and your clients in the long run such benefits as acceleration of time to market and outage reduction, increase of quality and faster reaction to changes and defects.

Moreover, today SAFe (Scaled Agile Framework) as an Agile for large teams is becoming more and more widespread. If we talk about our own experience at a1qa, we see that clients want to have QA engineers who are able to provide both manual and automated testing – cross-functional QA specialists, so to say. 

That’s convenient for both QA vendors and their clients. The former benefit from having one person who can perform multiple tasks and grow as a professional in various testing areas. As for the clients, they don’t need to spend additional time on knowledge transfer and communication’, says Vitaly Prus, Head of Agile Testing Department at a1qa.

#2. Ongoing trend on test automation

Test automation is a great method to shorten software lifecycle. Every client is eager to have time to market accelerated and cut the costs of the whole process.

However, automation should be applied wisely. If it’s an end in itself, there is no reason to use it. For example, fast changes in the product will make the automation process unnecessary and unreasonable. If the customer wants to automate testing process, it’s always worth estimating its practicability and figure out whether there is even a slight possibility of negative earnings’, Maxim Chernyak, Head of a1qa Test Automation & Performance Lab, talks about the trend.

However, test automation is under-exploited now as only parts of the QA process are automated. According to the World Quality Report 2017-2018, the average level of automation is about 16%.

#3. Open source tools

Today a big portion of IT companies accept the use of open source tools for testing process, which are easy to apply. Moreover, they are technology-savvy and offer great testing opportunities. You will definitely benefit from these solutions, as the expenses for your services will include only the costs for the actual work of your QA team.

#4. Security testing

Security today is of crucial importance for any product or system. Given the fact of the increased popularity of the IoT technologies, security testing became an inalienable part of the product development. Security and penetration testing services are worth using as hackers will continue seeking access to the IoT devices for destructive purposes.

a1qa pays a lot of attention to the security testing to assure that the protection of personal data must be implemented on the highest possible level.

‘IoT devices security is a pain in the neck for the developers of smart devices in 2018. It is reinforced by hackers’ interest in routers, cameras and other smart devices available through the Internet. Several botnets, which were used for DDoS attacks on various corporations, appeared in 2017. In addition, there is a trend for complicating and sophistication of the attack. Thus, the first versions of botnets simply gathered in password and usernames, however now they are able to compromise the device without knowing the username and password‘, Alexey Abramovich, Head of a1qa Security Testing Department, comments on the trend.

#5. Big Data testing

The expansion of Internet of Things (IoT) deals a lot with big data as laptops, home devices, various sensors and machines generating huge amount of data on a daily basis. IoT evolution, as well as digital revolution in general, plays a great role in Big Data world.

The Big Data testing will be in great demand in the near future. It seems that big data system testing will be easier as machine-learning models are becoming more sophisticated and are able to cope with great deal of data variety.

#6. Mobile testing

The number of smartphone users is increasing every year and it is expected to surpass the 5 billion mark by 2019, which will increase the mobile development and testing.

People tend to use their mobile devices for the activities they used to perform on their PCs. Considering the variety of services trusted to smartphones, customer experience and apps functionality become the most important things to check before the final release of the product.

‘As a number of mobile devices grow constantly, the number of mobile applications grow exponentially. Mobile applications are not only an additional customer acquisition channel, but they are becoming the leaders for this goal. What concerns the trends they are determined by the new technologies and innovations. For example, mobile games still stay popular, but AR technology will definitely increase the number of mobile games on the market in the near future. Apple, Facebook, Google use this technology not only in GameDev sphere – its use is much wider.

Another incontestable trend is blockchain technology which was a great deal of discussion in 2017. This technology became in high demand as it provides new opportunities and growth for businesses. However we should not forget about the other popular technologies, such as IoT, Cloud Based applications and E-commerce, which are still edgy’, Pavel Novik, Head of a1qa Mobile and System Application Testing Department, shares his thoughts.

#7. Performance testing vs. performance engineering

Today, we are moving from Performance Testing to Performance Engineering.

To amplify the chances for a successful release of the app on the market, user experience and performance issues must become the most significant things to consider throughout the entire development process.

‘DevOps and Agile practices couldn’t but influence the QA involvement. More and more often, the QA performance team collaborates with the development team, the functional testing team, and the business stakeholders. This gives an opportunity to move from simple performance tests to a deeper understanding of the way how all parts of the system work together. The use of true-and-tried practices and techniques during each phase of software development lifecycle enables the performance team to improve the software speed and robustness, ensure optimum performance given the business goal, which is the main objective of Performance Engineering‘, says Mihail Urbanovich, a1qa Performance Testing Manager.

We hope this brought together trends will help you make up smart plans in assuring high quality of your products.

In 2016 IDC Health Insights reported that 40% of the US healthcare providers scaled up their IT budgets. The expanding budgets attribute to the development of top-notch cloud solutions and clinical applications, including EHR/EMR solutions, patients’ engagements portals, revenue cycle management and other medical software.

Given the constant growth of the medical IT market and high quality requirements, healthcare solutions need a smart approach to eliminate any inconveniences, pain points before the software will be blamed for irrevocable mistakes.

Based on a1qa almost 15-year experience in software testing for both ISVs and healthcare suppliers, we share our tried and tested tips to ensure that the solution is reliable, secure, well-performing and provides the required user experience for healthcare professionals, patients, administrative personnel and other parties involved.

Main points of testing reference

With the great variety of medical software solutions on the market, any of them should be mobile-friendly, secure, convenient, possess a user-friendly interface. Localization to all target markets or the world’s mostly used languages wouldn’t go amiss as well.

Healthcare IT testing strategy should include:

1. Functional testing

Healthcare software products provide complicated functionality that directly impacts humans. Therefore, assuring that the software functions as it was meant to – step number one for QA vendors. It makes no sense to go any further if the surgeon won’t be able to check in to the app from the operating theatre to inform about the need of the blood transfusion.

2. Performance testing

The app should respond fast. In the medical context, it’s not a passing fancy, but a necessity. Timely load and performance testing according to real-world scenarios and load metrics will guarantee the app won’t fail when it’s needed most and will handle as many concurrent users as it was developed to.

3. Vulnerability assessment and penetration testing

Healthcare software deals with confidential personal health information. And this information has become a target for high-profile cyber attacks. Back in May 2017, tens of thousands of computers at hospitals and GPs across the countries in Europe and Asia were hit. The malware blocked access to blood results, patients’ history and prescription files on a PC until a ransom was paid.

Kaspersky Lab estimated that 45,000 attacks had been carried out in 99 countries before the virus spread to the USA.

If anyone doubted about the importance of the security testing, 2017 dispelled them. Testing healthcare IT products for vulnerabilities is a top priority. Fortunately, QA providers have a legal framework to rely on.

HIPAA is the US Health Insurance Portability and Accountability Act that makes provisions for safeguarding patients information.

At a1qa, we assign medical software security testing on HIPAA-certified engineers who are fully competent to handle patients’ information to ensure its security.

4. UX testing

Usability testing is a crucial step within a healthcare setting. What does it have for a quality assurance team? First of all, it brings about the necessity to identify all roles of the software users, and develop diverse test cases to cover all user scenarios. A tester should be careful and meticulous to gather the right data and interpreting it in the correct way.

5. Assessing localization quality

It’s hardly possible to find a hospital where all the personnel and all patients belong to one nationality and speak a common language. To address the language issue, most developers strive to make their medical IT solutions international. Therefore, internationalization readiness and localization quality should be tested as well. It will guarantee that the app can be reliably used from any location by the representative of any linguistic group (the target one, of course).

6. Focus on mobile experience

Mobile devices have hugely impacted various fields, including healthcare. The mobile experience has transformed many aspects of clinical practice. Healthcare professionals have gained aid in patient management and monitoring, health records maintenance and access, and many other routine but still very important, tasks.

Therefore, testing specialists should pay special attention to assuring quality of the mobile apps. Selecting right suite of real mobile or/and wearable devices, developing accurate test cases and simulating real-use conditions are one of the most important steps to successful testing.

Domain knowledge accumulation is a must

Strong technology expertise is required to perform informative testing. However, domain knowledge is also very important. Healthcare is a highly regulated domain. Moreover, it is prone to constant changes. To be knowledgeable, we recommend testing specialists study reliable sources of healthcare information, online magazines, regular in-filed reports, etc.

Summing up

The constant growth of IT investments by healthcare vendors signals the need for testing providers to practice medical software testing with the focus on domain regulations, security, performance, usability, and attention to mobile experience. And only a highly professional team with an eye to detail will help to eliminate all the bottlenecks before the software will be delivered to final users.

Today we’ve shared the basis of our medical software testing approach. To learn how we implemented the comprehensive approach in practice – click here.

Stay tuned to find out more testing insights from a1qa team.

If you are not happy with how well your e-commerce store is selling and you have no idea in terms of what shall be done about it, here is the list of issues composed by Head of Web Testing Department at a1qa, Elena Yakimova, that are likely to prevent your customers from making a purchase.

1. Your website is underperforming

According to the study conducted by the University of London, 90% of users would stop using an app if it is underperforming. Performance – whether it’s pages taking too long to load or browsing being slow and difficult, or maybe the pictures won’t display – is the top frustration of respondents.

2. The functionality of the website doesn’t respond to the customer’s needs

Despite the large variety of e-commerce websites and products they offer, all of them share the core functionality: search, list of products with the detailed description, product range filters and sorting, shopping cart, customers’ reviews. If any of this is missing or doesn’t work as expected, the customer will stumble and feel dissatisfied.

3. The payment process takes long and orders can’t be easily returned

Do you ask your customers to register before making a purchase? How long does it take them to complete the transaction? Is there a try-before-you-buy option? Do you offer various payment methods?

All these issues are very important and should be taken into consideration when developing a customer journey mapping. Keep it in mind: today’s users aim to get things done as quickly as possible.

4. The content of the website isn’t adapted for the target audience

60% of consumers will stay more positive about a brand after consuming content from it. Obviously, if the content isn’t localized to the customer’s region, it will pose extra difficulties and user experience will be damaged.

5. The website doesn’t work in the client’s browser / device / operating system

Customers will use different browsers (Chrome, Firefox, Opera, IE, etc.), devices (desktops, laptops, smartphones, etc.), and OS (Windows, UNIX, Linux, Mac, etc.) to access your e-commerce website. To satisfy them all you have to make sure the website runs smoothly in any combination.

By the way, mobile users are five times more likely to abandon the site if it’s not optimized for mobile. 83% say a seamless experience across all devices is somewhat or very important.

Obviously, the stakes are high for any business that depends on its website or mobile app. Addressing professional testers may help to get rid of the numerous shortcomings. Tech-savvy testing engineers will perform comprehensive testing to make your website deliver maximum value.

How can solid testing help? 

  1. A few seconds between clicking on the link and presentation can impair the use of the website. Performance testing will help answer the following questions:
  • Is the product ready for launch?
  • What is the maximum load the system can stand?
  • Why is the system’s performance low?
  • What are the bottlenecks?
  • Can the system stand the everyday workload?
  • How many concurrent users can the system handle?

Specialists will use performance testing tools to measure the average performance, detect all reasons that prolong the final presentation of your web page to the customer, and find out whether your website will survive the peak loads. By the way, in case you’ve missed it: here is the article on testing e-commerce before the peak loads. It’s well worth a read too.

  1. Every user covers his or her way before clicking a Pay button. To make this journey successful, a UX testing specialist will get into the customer’s shoes to complete all the steps and check them for inconveniences or ambiguities. 
  2. No e-commerce website functions without payments. After all, this is what allows users to purchase the desired items. Different payment types should be verified, e.g. Credit Card, Bank Transfers, Paypal, etc. Also, QA engineers should check whether the credit card details are stored securely and there will no data leakage occur. 
  3. Localization testing is an indispensable part of the e-commerce testing. If you think that localization is translating, you’re only partially right. Taxes, product returns and refunds, financial transactions, currencies must all be localized. And again, software localization testing specialists should take the responsibility. 
  4. Complex cross browser testing and adaptation for mobile are highly important for the e-commerce project. The professional software testing team will set up the right environment to test the product against relevant software and hardware combinations.

As you see, there’s a lot of work required to create and maintain an e-commerce website that will generate income. To make your customers come back, it’s vital to provide them with a user-friendly, fast, and informative e-commerce. Don’t neglect testing. It will help reveal all the drawbacks and timely eliminate them.

a1qa has a great experience in assuring the quality of websites. For example, this is the case study of how a1qa team assured the quality of the UK biggest fashion and home goods online store.

Contact a1qa today to make your e-commerce endeavor successful!

Is domain knowledge required for software testers?” was the question once we bumped into on Quora and the one that was right to the point. At that moment one of our QA teams was assuring the quality of the large software product from the pharmaceutical industry. It proved to be experienced, to excel in we needed not only comprehensive technical skills but also very strong domain knowledge.

From our experience, we’d like to share some tips with QA engineers who can also get involved in testing pharma and want to excel. In short, this article will be your first step and a guide on your pharmaceutical knowledge quest.

To those who are new to pharmaceutical industry: 4 basics you should know before stepping into testing

While this knowledge may be irrelevant for testers directly, it helps perceive the spirit of the industry.

  1. Pharmaceutical companies develop, produce, and ship drugs for medication.
  2. The main business objects of pharma companies are brand medications, medical devices or generic drugs. (Generics – drugs that are equal to brand-name products by nature and the difference between the two is not medically significant).
  3. Pharma companies are subject to numerous laws and regulations regarding patenting, testing and ensuring safety and efficacy.
  4. Pharmaceutical market growth is driven by emerging markets such as China, Brazil, India.

As for our case, the customer realized the importance of both high-quality assurance and knowledge transfer. With this in mind, he conducted constant knowledge sessions to teach us, testers, the business context of the product development and the basics of the industry in general.

Before testing, you should also be aware of the main issues facing the industry. Taking them into account, you will show your competence to the customer and share his main concerns.

  1. The time to get a product to market is taking longer, thus shortening the patent exclusivity period.
  2. Companies are struggling with the drugs pipeline.
  3. Major companies are facing generic competition.
  4. Cutting costs (headcount reduction, introducing lean techniques) is the key topic across the industry.

8 tips for testing pharmaceutical software

Tip #1

Test accuracy and relevance of the data and numbers entered into the system. A slight change in numbers may result in significant changes and defects. Since the pharma software deals with medicine, incorrect data can have very serious consequences (wrong dosage, for example).

So, you have to pay a lot of attention to data verification. Pay attention to the following: for American customers – the dates need to be American format, and of course for European customers – European format. For example, 3.5.2017 in France will be read as the third of May, 2017. In the USA – the fifth of March, 2017.

Tip #2

Don’t forget to learn the requirements of the environment, regions, and languages the software should be tested against. Keep in mind that there are different operating systems locales in different regions and communication protocols may function with errors.

Tip#3

Usability testing is very important. It’s vital to identify the type of personas who will use the system and test it according to their usage scenarios. Nurses, physicians, patients expect different functions from the system. Any inconvenience in these scenarios is critical. Think from the users’ perspective to find all the bugs.

Tip#4

Take into account FDA guidelines. Food and Drug Administration provides guidelines for mobile and web healthcare applications for medical devices. For example, there are strict criteria for functional tests passing or failing.

Tip#5

Naming matters. You will most probably come across different medicine known under different names or differing in one letter only. Make sure they are all spelled correctly, as this can also result in very severe consequences. We checked all the names on the EphRMA website. Ask your customer about the reliable source of such information.

To be on the safe side, check the list of medications with those legally permitted in the target countries.

Tip #6

Devices play a big role in pharmacy management systems. For example, bar code scanners. Their usage has to be tested because medicine can’t be delivered to patients without them.

Tip #7

In case you’ll have to work with emulators, check the emulators first to make sure that the defects you’ll come across have arisen due to poor integration.

Tip #8

Pharmacy systems always communicate with other systems, e.g. payment systems, insurance systems, and welfare systems. These systems will confirm or reject the transaction, so communication has to be consistent and reliable. In short, integration and thorough performance testing is a must.

Testing pharmaceutical software

So these are the basics of the pharma domain and our tips to perform comprehensive pharma software testing.

Have you ever verified the quality of healthcare or pharma apps? Don’t hesitate to drop us a comment!

After Thanksgiving Thursday, Black Friday and Cyber Monday are coming. According to Deloitte’s annual survey, more consumers than ever are planning to shop online for gifts this season with many retailers bringing their deals from real stores to their cyber world websites.

a1qa specialists give the last-minute recommendations on website QA testing that helps to check if your website is ready for the increased amount of visitors.

Here are the things you can do right now to prepare for holiday shoppers and not to miss out on post-Thanksgiving revenue.

Performance management

  • Plan auto scaling of resources.

Auto scaling is a technique used in cloud computing that helps handle the unexpected traffic spikes.

Don’t wait until the influx of traffic crashes your website. It’s better to predict the days of peak data and allocate, for example, +10 virtual machines to deal with the increased and then decreased back-end capacity to meet traffic fluctuation levels.

  • Increase the website capacity.

Use the analytics to compare the current and the planned system peak loads. Address your web hosting provider and ask about the traffic limitations and how much it will cost to use an upgraded server for the given period of time. As a rule, a better server can help handle increased traffic and sustained volume.

  • Optimize speed and improve client-side performance.

Statistically, the average time for a website to display is 3.9 seconds. Your visitors may not want to wait longer to see your discount offers, especially if they are using mobile devices for shopping. So make sure that you have optimized the website speed. This may be achieved by improving the client-side performance. Shrink the size of the CSS, shorten the JavaScript, compress the images. There are many free online tools to find the possible places and recommendations for improvement: PageSpeed Insights, WebPagetest.org, etc.

Data security

Security issues are also highly important as shoppers want to be sure that their payment data will be kept safe.

  • Scan the website for viruses.

Very often the website owners think about making their resource safer when the worst has happened: the traffic has fallen and the users caught the virus. Don’t wait for this. Scan the website using one of the free online tools (VirusTotal, for example). It will help detect errors, malware, spyware, etc. It’s a tedious process but it usually gets the job done.

  • Enable SSL.

SSL is a commonly-used protocol that guarantees safe data transmission on the Internet. If SSl is encrypted, there’ll be a lock symbol in the url address line. The lock is associated with security and your visitors will know that their confidential data is safe and there is no risk of leakage.

If you haven’t enabled SSL encryption yet, address your web hosting provider and ask what SSL certificates they provide and what services go along.

  • Check the web server basic configuration.

Errors in server configuration often result in major security vulnerabilities and may be the root cause of confidential data leakage. Pay attention to the following. How does the server process the reported errors?  Are there any confidential files available (backup copies, for example) in the root directory? Explore your HTTP security headers and ensure you are keeping up with best practices.

By taking these urgent measures you’ll get better performance of your e-commerce website and get the richly deserved profit.

However, it’s always better to take such important steps in advance and address the professional QA team. They will run full-cycle testing of your web resource while you’ll have to calculate the holiday profit. Sounds great?

Happy Thanksgiving and Biggest-Ever Sales!

Electronic commerce is the trading in goods or services via the Internet. Nowadays, e-commerce is developing by leaps and bounds. According to statista.com, in 2013 41.3% of global internet users purchased products online. In 2017 this figure is expected to reach 46.4%. This fact drives the business to enter the online trading market.

To build online stores, most organizations are using Magento, a powerful and multifunctional e-commerce platform. It offers great flexibility due to its modular architecture. This platform covers 24.6% of e-commerce today (Hivemind Research).

A wide range of functions helps Magento win customers worldwide. According to cometrics.co, Magento is used in all parts of the world. The largest number of users is allocated in North America and Australia.

Advantages of the Magento platform

Magento has gained its popularity for a number of reasons:

  • Stable system with regular updates that cover issues appearing in the system
  • Possibility to create multiple stores in one control system
  • Multilingual system
  • Free Community Edition that gives user an opportunity to try Magento before purchasing it
  • SEO friendly system
  • User friendly and intuitive administration interface
  • A huge number of extensions

Disadvantages of the Magento platform

As any other system, Magento is not perfect and has some drawbacks:

  • Performance (good hosting is required)
  • Magento customizing is rather complicated
  • Enterprise Edition is expensive
  • Many extensions lead to a great amount of bugs

Setting up the Magento platform

During the setting up process, it is advisable to pay attention to:

  • Performance
  • Compatibility of extensions
  • Payment methods
  • Responsive design

Testing Magento e-commerce applications

The more functions a platform provides, the more vulnerable it is. Therefore, thorough testing is vital for Magento e-commerce applications to prevent end users from facing defects and errors. a1qa has considerable experience in testing online stores on the Magento platform. We have the first-hand knowledge of all pitfalls and bottlenecks connected with Magento.

a1qa experts advise to use the following testing tips:

  • Provide cross-browser and mobile testing (front-end testing on various browsers and mobile devices, e.g. we encountered absolutely different issues on Firefox and Google Chrome).
  • Check that every installed extension is compatible with other extensions (make sure that a plugged-in extension works properly, provide regression testing for extensions with similar or connected functionality, one extension can cause a problem in another one).
  • Carry out performance testing (check the application under a heavy load and large amount of data to be sure that a great number of orders won’t make your online store go down).
  • Check every payment method (calculation should be correct and the payment process should be clear to the customer).
  • Double-check calculation on checkout and basket pages (especially with vouchers, promotions and gift cards).
  • Automate typical workflows (recommended to run after every change and helps detect problems in the early stages).

Magento offers a lot of possibilities for starting or growing great online business and satisfying end users’ needs. A sound approach to setting up and testing will make e-business work right and bring profit.

In the previous articles we covered all the preparatory stages. Discussed the cautions you should keep in mind while the performance testing. When the specification is agreed, script is developed and the environment was carefully set-up, you are, finally, ready to run the tests.

Tests execution

Tests launch should be agreed with all project members that in charge of the platform where the tests will be launched. If the tests get launched at the PROD platform, you are to isolate virtual users from the real ones.

Furthermore, a day before launch you should run monitoring process. Collect data describing the system state when it doesn`t interacts with users. The information you get will assist in tracking down the influence of the background processes.

Result analysis

Before the analysis start collect all the data from the monitoring and profiling systems. You need to convert all them into one format to import in one system, which can be HP Analysis, MicroFocus Truelog Explorer or something else.

When running analysis consider the goals that were set when the performance testing was required and agreed. It is a good to compose 2 reports instead of 1. The first report contains graphics and basic information to explain the system state. Target audience of this report includes the project managers and the customer representatives. The second report should include profound information and statics about all the system components. It should also contain description of system problems and improvement recommendations. The target audience of this report includes developers and system administrators.

If this test launch wasn`t the initial one, then compare the performance of the previous tests and the held one. Keep in mind that all the important project artifacts should be stored.

Using this overview of DOs and DON’Ts you can move to practice performance testing being aware of what to do and how.

With over 18 years of  IT experience with various platforms and technologies, Scott Moore has tested some of the largest applications and infrastructures in the world. He has mentored and developed testing services for Big Five services firms, top insurance companies, and major financial institutions in the US. He is a Certified Instructor and Certified Product Consultant in HP’s LoadRunner and Performance Center products. In October 2010, Scott became President and CEO of Northway Solutions Group and currently holds HP certifications for ASE, ASC, and CI. This is a special treat for a1qa to talk over performance & load testing features with Scott.

a1qa: Scott, you have devoted your career to performance & load testing. Based on your experience, what issues typically arise when you start a new project?

Scott Moore (S.M.): I started my career in load testing back in 1998. I found a passion for it and it is something I love to do. I started Loadtester in 2004 and merged with AdvancedQA in 2010 to form Northway Solutions Group. Among all the disciplines of web application testing, we still focus on performance testing, but we also offer services around functional automation, implementing QA process, and training – mostly for the HP software solutions.

While it is different from client to client, there are a few common things I see. There are those companies that already understand the importance of performance testing and understand where it fits in the software development lifecycle. In those cases, it is easy to jump in and get the project done with minimal issues. They generally have good requirements, test environments that match production, and respond quickly when you need something to complete a task. Unfortunately, this is not the experience very often. Then there is the company that has no experience with performance testing. They don’t know what they don’t know. They usually have their heart in the right place, and want to do the right thing, but they don’t know what the right thing is. In those cases, they generally listen to us as trusted advisors and we’re eventually able to get testing completed successfully. However, there is a lot of hand holding, and the projects normally take longer than expected. Many times the people you are working with are dealing with things they never had to think about before. As long as they are willing to do what it takes to get the job done, we can be successful. The last type of company is somewhere in between. They think they already have everything in place and have a lot of approvals and political issues to deal with. They may have a defined process for QA in general, but it usually isn’t performance testing friendly. Not all players on the team are as involved as they should be, and there is generally a lot of confusion. This is probably the most common type of company that we work with. In some cases, it can be hard to be successful.

Typical issues that arise would be a poor understanding of performance testing tasks and deliverables, invalid test environments, bad or not enough test data, bad or undefined performance requirements, unresolved functional defects on the application under test, and access restrictions for monitoring the environment under load. I thought that by now some companies would learn and there would be some standards put into place by now, but we face some of the same issues on projects today as we did in the late 90’s.

a1qa: Based on your experience, can you remember concrete cases when load testing saved a lot of money and reduced risks for the client?

S.M.:Yes! Some specific examples would be:

We found a single outdated DLL file that caused a company to over purchase their hardware by $500,000.00. Performance testing would have saved them that much after only two days of investigation. Another time, we located a bottleneck in a single file that had some bad performing code that was shared by four other applications in the company. Correcting that shared code fixed all five applications, saving thousands of dollars in development troubleshooting time alone. In another project, testing results isolated five lines of code in an application that accounted for a 1000% performance improvement when re-written, saving hundreds of thousands in hardware purchases and software development time. At one client there was a load balancer that had an outdated firmware version. When updated, end user experience for page times went from 30 seconds to 3 seconds.

I have also seen it work the other way. I have seen companies go into revolt after finding out the cost of a load testing exercise would be $20,000.00. They decided to risk it and roll out their application without a performance test. They lost $2 million in clients the first year because of performance problems. I could share story after story about this. When I hear the words “performance testing is too expensive”, I always have to ask, “Compared to what? What will an hour of downtime in production cost in real dollars? What will it cost your reputation? What would a bad review in the iTunes store translate into in terms of dollars?” At the end of the day, the business has to weigh the cost verses the risks. It’s their decision.

We try not to take projects without success being defined up front in the statement of work. There needs to be a good pre-qualification as to WHY performance testing services are needed and what is expected from the exercise. If you can’t go into a project knowing you can be successful, then why do it? Many times I see testers blindly going through their tasks to test an application without knowing why they are doing it and what everyone hopes they will accomplish. If you cannot go into a project knowing that you will add value by reducing the risks of deploying an application, or if you cannot demonstrate that finding bottlenecks before end users will save quantifiable amounts of money, then you really should not engage. When done properly, performance testing usually pays for itself in the first round of test execution when something unexpected is found.

a1qa: Do you consider HP LoadRunner to be the best solution for performance testing?

S.M.:Overall, I do. Especially for the Enterprise customer. It could be overkill for a small shop that only has a need for end user timings for web/http traffic and web services calls on a small web site, or is doing basic “science experiment” testing on the developer side. With the new version 12 of LoadRunner, there is a free 50 virtual user license. I think this opens the product up to smaller shops who don’t have a huge virtual user requirement but still want to use a standardized load testing product.

a1qa: Why would this tool better as compared to others on the market?

S.M.:“Better” really depends on context and the situation at hand. Are there other products worthy to be used instead of LoadRunner? Sure, depending on your requirements and budget. There are three main reasons I prefer LoadRunner. The first reason is protocol support. No other product has an many transport protocols as LoadRunner. It allows you to test web applications, Xenapp deployed applications, mainframe “green screen” applications, ERP and CRP packaged applications like SAP, Oracle, and Siebel, and many more with the same product and the same basic process. No other product on the market that I know of has this level of flexibility across applications. For a large enterprise, this is critical.

Secondly, the ability to correlate end user timings with all of the native LoadRunner and SiteScope monitors gives the performance engineer a lot of data to pinpoint where bottlenecks arrive in real-time. The monitors are integrated into the tool once configured, so you don’t have to rely on third party solutions or additional resources until you hone in on a specific tier or problem spot. Again, I don’t know of another product that supports the number of technologies as LoadRunner does. In the Enterprise, you never know what you will run across, so this is very beneficial.

The third thing I like about LoadRunner is the Analysis engine. This component takes end user timings and correlates the data from the monitors gathered during test execution, storing them all in one place. This gives the performance engineer a powerful tool for sorting and displaying data in a way that makes sense for technical and non-technical roles involved in the testing project. I think this really separates LoadRunner from other products.

All of that said, performance engineering is a skill that should be tool agnostic. The process should work regardless of the tool, but some tools make it easier for the engineer to deliver than others. In my experience, I have found that to be true with LoadRunner. Many times the tool is blamed as the problem, when it may be the tool not being used properly. Whichever product is used, as long as you get the trustworthy results you need to be successful, that is the “better” one.

a1qa: Over the last few years, more companies are choosing “cloud” solutions for performance testing to avoid paying for equipment that is idle. Some companies say this allows them to deploy a test environment more quickly. Would you agree this is the best approach when performance testing is less frequent?

S.M.Generating load to and from the cloud has been a hot topic. It further complicates the requirements from a testing point of view. Is it a private or public cloud, or a mixture? Is it testing against production or a production-like environment? I understand the argument that having a production-like testing environment and a full-featured load testing lab can be expensive compared to doing everything as a service. However, it needs to be in context. Enterprise shops are usually testing all the time for multiple projects and require a test environment as close to production as possible with a lot of controls in place to ensure that test results are accurate. Any and all variables that can be removed, should be. It’s not easy to spin up a complex SAP environment on the fly whether it is in the cloud or not. For those companies with a traditional 3-tier LAMP stack web site on virtual servers, it may make sense to deploy and test against a “like” environment as needed in the cloud, and then shut it down when idle to save some money. The same issues with the application under test that I mentioned earlier concerning environment, functionality, data, and monitoring access still exists whether you generate load to or from the cloud. In version 12 of LoadRunner, it now supports the ability to generate load from Generators configured in Amazon EC2. Other products have this capability. The correct approach is still situational.

Unfortunately, in some cases we’re seeing a shift away from a more controlled testing process to an uncontrolled (almost whimsical) approach to performance testing in the name of “Agile”. There is an attitude that we can just spin up some virtual machines or test against production like we’re kicking the tires on a car and seeing what the results are. We get a few graphs and that satisfies the business that things are OK. Then everyone wonders why there are still performance issues in production. In my opinion, regardless of whether you test your application continuously or once a year, the most important decision about the approach you decide on should be one that enables the most realistic load tests and eliminates the most risks by removing as many variables and unknowns as possible. If we’re looking to the cloud for a solution because it will accomplish the same thing cheaper and faster without changing our process, that is great. If it is just thinking “well, we don’t have the time and money to do it the right way, so let’s just spin something up, throw some load at it and see what happens”, then I think that is a poor excuse.

a1qa: Scott, thanks for sharing your point of view. We will be glad to see you as our guest again.

Follow Scott on Google+, Facebook and Twitter.

After the development specification and scripts, your next step is environment set up. That the stage where you provide the conditions to successfully run the testing process. Let`s go through the DOs you shouldn’t ignore.

To set up the environment you are to go through several points:

  • Data input
  • Load generator set up
  • Adjust monitoring and profiling
  • Application set-up

Data input

Since you need to see how the system behaves in the real conditions, you need to put it in the state that would be close to the reality. To emulate the real system state, fill the data base with the necessary information using the SQL script. For you emulation you also need to create necessary files in the storage, several accounts in the application and kit of objects usually utilized by users.

Load generator set up

Following the testing strategy generators can be installed within the limits of the local network or outside it. As long as you set the generator, check its connection with the controllers, it shouldn`t be blocked by the firewall. Moreover, carefully verify the settings of the security system to avoid identification of testing procedures as DDoS attacks, it can break the whole testing process.

Monitoring and profiling adjustment

During the process of performance testing remember to collect all the data characterizing system work under the load, you`ll need them for the analysis. To held full scale monitoring you should track the changes in the hardware & software, and run profiling of the application code. The track list can be shortened, if you don `t need a profound analysis on the project.

Application set up

Before launching the tests check that all the system components are compliant with the production configuration. As during the development process the parameters like: data caching, logging level, components clustering, load balancing and accessing the third party servers get changed for a better application adjustment. That is why don`t forget to verify that the system parameters are upgraded and transferred to PROD scheme.

Following these simple though important steps you can prepare the environment and start the performance testing. Next time I`ll cover the stages of test execution and result analysis.

Performance testing is testing that is performed, to determine how fast some aspect of a system performs under a particular workload. The process of performance testing includes the following stages:

  1. Development and agreement of specification
  2. Script development
  3. Test environment set-up
  4. Test execution
  5. Test result analysis

Today we’ll cover first two stages.

Development and agreement of specification

The full information about system to be tested is exceptionally important on the first stage. Thus try to learn as much as possible about the software and hardware used. Of course, do not forget about the client’s requirements.

  • Software. The information about the technologies used to develop and support software will tell you a lot about the bottlenecks and possible issues that may arise during the test execution.
  • Hardware. Pay your special attention to the way the software components are arranged on the physical servers. Learn the configuration and parameters of all servers; find out how the system load is balanced. What is more discover the changes made in the dynamic parameters of the system. Why should you do that? All the information that you get on this step will help you to accurately set up the monitoring process while the test launch and carefully plan the performance model.
  • Client’s requirements. Performance testing is quite a diversified procedure and includes different types of testing. To develop the testing strategy you are to know what the client awaits: evaluation of the maximum number of users the system can stand; detection of system bottlenecks, or check of the application stability. Try to get statistic of the software usage this assist in creating a more realistic performance model.

As soon as you get this information, you are able to assess the workload on the project and plan the workflow. A great advantage of getting the information before the project start allows you to avoid excessive communication with client afterwards.

Script development

As soon as you chose the tool for the automation of the performance tests, the scripts writing takes a start. Performance tests that emulate work of real user and are created on the basis of the test cases. You can adopt the test cases used in functional testing or you can write the original ones. There are several requirements to test cases:

  • Iterations possibility
  • Executed simultaneously in two or more streams
  • Should not influence each other
  • Compatibility with the dynamic parameters

When you have the appropriate test cases you can develop automated test. Then they are combined into the scenarios and groups depending upon the planned test load.

The tests are to include maximum of the system parameters. It is also recommended to create them in the way they could use data from the common source and exchange the information about the current situation. This allows managing the all running transactions.

Unlike automated functional tests, performance tests should return the system to the initial state, as in this case they don’t emulate the work of the real user.

Remember that some of the tests track the system state before and after the test launch. They fill the system with the necessary data and delete the non-valid and non-relevant data. These scripts don’t participate in the launch of the performance tests.

Database is an amount of data composed according to certain rules. It is necessary for long-term storage and multiple usages. Moreover, it is one of the most important structural components of information systems. For providing high-quality data storage and quick information processing database should meet several requirements. Among those are:

  • Authenticity;
  • Integrity;
  • Reliability;
  • Security;
  • Flexibility;
  • High response time.

The named points are considered as the set of non-functional requirements or also quality attributes. They checked according to certain scripts and rated with the marks. As an example of one of those non-functional requirements to the information, the system is search of certain data type in 5 seconds, if the process goes longer the base is low rated.

Though, the quality attributes are not the only testing parameters for verifying the base quality. Apart from that, the system should be compliant with the standard functional requirements.

The compliance is checked with several testing types like performance testing, migration testing, and some others. The aim of all the held tests is to ensure the base quality, request processing, and correct processing of migrated data. As long as the aim is achieved the system is regarded as high-quality one or needing improvement.

Data migration is a complex and important procedure made within the database system, which makes migration testing a basic part of all tests held while database verification. The data migration is held in case of

  1. System alterations;
  2. New system development for replacement of the current one;
  3. New system development to migrate the data from the exterior base.

This testing type checks, if the data leakage or damage happened under the migration process. In addition to that, it verifies the data integrity and completeness, so that the system could be efficiently used for business processes. In the next blog post, we`ll get through the approaches applied in database migration testing.

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