Corporate social responsibility

Our approach

a1qa is committed to driving economic growth and social impact for all stakeholders and the communities where we operate by using digital expertise and an innovation mindset. Therefore, we established and have been continuously updating the clear and well-communicated set of policies and practices that reflect our responsibility to further social good. Our proprietary findings indicate that the implemented CSR initiatives provide for better brand reputation, appeal to potential and existing employees, help meet the ethical standards demanded by customers and partners, and create better relations with regulators and lawmakers. Thus, according to the Microsoft CSAT survey, 100% of the interviewed customers expressed satisfaction with the services delivered, while 89.7% were ready to recommend us for QA outsourcing of various scales.

We consider people to be our greatest value. Therefore, a1qa creates job opportunities, both office-based and remote, for people to start a career in an advanced field as well as gain hands-on experience and skills.

We educate them at an in-house training center — a1qa Academy — to invest in the future. Our employees’ development is also a corporate mission. We have a large QA training center with 4,000 visits starting from January 2024, and we provide an opportunity to apply for external courses at the company’s expense. Along with that, our employees attend English courses at a1qa’s proprietary language training center. There, they upgrade their language and communication skills and a well as confirm the level of language proficiency according to the company’s inner qualification system. The recent internal employee engagement survey revealed that 80% of employees are ready to recommend a1qa to their familiars and plan to keep on working for the company in the future.

In respect of the United Nations Global Compact, a1qa adheres to the global standards in the fundamental areas of human rights, labor, and environment. It systematically advances programs that reduce skill gaps, inequality, and environmental issues.

Based on the idea that corporate success and social welfare of the local, regional, and global communities are interdependent, our CSR policy regulates technology innovation and organizational measures, addressing the welfare of all the constituents involved: employees, customers, governance and ethics, community, environment.

With that in mind, a1qa enforces the following principles:

• Accountability and transparency at all levels
• Treating all individuals with respect and making efforts to help members of vulnerable groups
• Providing employees with just and safe working conditions
• Identifying and improving the environmental impacts of our operations
• Respecting the law and treating partners fairly
• Bringing good to the local community.

a1qa efforts in promoting their policies have been recognized by the industry experts:

• A BRONZE GLOBEE® WINNER of the 11th Annual 2024 Globee® Awards for Customer Excellence in the Team Customer Service Excellence category.  
• A finalist of 2023 North American Software Testing Awards in the category Leading Supplier of Products and Services. 
• A SILVER GLOBEE® WINNER in the Leader of the Year category at the 15th Annual 2022 Women in Business and the Professions World Awards.  
• A Silver winner in the honorary nomination Business Brilliance Awards 2021, the category Brand Brilliance. 

At a1qa, each of us has an obligation to act with integrity and to ensure that we understand and comply with the policy. Training is provided to relevant employees throughout the group to support them in complying with their responsibilities. In addition, all employees are required to confirm that they have understood and complied with the policy annually.

What’s more, a1qa continuously expands its global presence and currently runs offices in 10+ countries, including the USA, the UK, the EU, Mexico, Georgia, the UAE, Latin America, and other locations. 

Governance and ethics

The key element of a1qa business strategy is the commitment to ethics, compliance, and strong corporate governance. To ensure the high quality of the delivered services, a1qa recognizes the importance of well-established corporate administration principles and the ethical practices permeating all aspects of organizational governance. As a privately held company, a1qa has no obligations to stakeholders on accounting for organizational performance. Nevertheless, the duties of the company’s board of executive directors incorporate the establishment of rigorous measures aimed at achieving economic, social, and environmental sustainability through:

• Creation and approval of business plans allowing stable and prolonged action, approval of annual budgets with long-term financial solidity in mind
• Establishment and recurrent upgrade of risk management processes to identify, assess, respond to, and monitor significant operational, strategic, financial, legal, and compliance risks to our company
• Establishment of a decision-making process that is transparent and adheres to the principles of accountability and compliance.

Our company is focused on keeping track of decisions to ensure they are followed through and determining responsibilities for the results of the business’ activities. To eliminate potential conflicts of interest, preventive measures including the firm’s policies, employee education, and oversight efforts are taken. Annual employee opinion polls and engagement surveys are conducted to ensure continuous monitoring of employee satisfaction with the leadership approach, as well as to encourage greater participation of employees in decision-making on social responsibility issues.

To increase the effectiveness of organizational governance even more, a1qa’s production quickly adjusts to changing circumstances and effectively scales operations. CTO also contributes to the timely implementation of technological updates requisite for addressing novel challenges and is responsible for disseminating technological knowledge across the company.

We are taking a range of measures to ensure business continuity, mitigate health risks, and help clients meet planned outcomes in global disease outbreaks complying with their in-house policies.

Aiming to enhance CSR awareness among its employees, a1qa CEO emphasizes the importance of CSR management during all publicly delivered speeches. This information is also disseminated through online corporate channels including online publications and intranet.

In addition, we promote CSR policies amongst employees by providing respective training on environmental, information security, human rights, and corporate ethics issues throughout the year. Our company aims at paying full respect to national legislations of a1qa Group members’ domicile and residence States including the responsibility to pay taxes to the government bodies and communities in which they operate. We believe that the incorporation of these initiatives into our daily activities further enhances our corporate governance, thereby maximizing corporate value.

Fair principles

a1qa adheres to the world’s best practices of fair competition while incorporating the principles of compliance with legislation and due information dissemination into corporate ethics. Any type of misleading or misinterpreted information, alongside threat or compulsion is prohibited in terms of our daily operations. We believe that fair competition leads to innovation and progress, which is why we adhere to the principles of antimonopoly legislation.

a1qa conducts business in full consistency with national business competition laws and regulations of a1qa Group members’ domicile and residence States. We prevent engagement in anticompetitive behavior preemptively by pursuing the ‘beyond reasonable doubt’ policy. In tune with a1qa principles of respecting equality and human rights, we incorporate ethical, social, and gender equality criteria in our contracting practices. All organizations and companies with which a1qa has or is about to have any kind of business relationships are scrutinized for compliance with the fundamental principles of social responsibility. Owing to the specifics of the delivered services, respect for property rights represents a considerable part of the company’s CRS efforts. The treatment and protection of the intellectual property in the production of deliverables are laid out in the company’s Intellectual Property Rights Protection Policy addressing such primary areas of the customers’ IP rights protection as production-related IP protection, employment, and non-disclosure agreements, employee education and training, legal framework and regulations, contractual basis, organizational infrastructure, and insurance coverage.

a1qa operates on the basis of the anti-corruption principle laid down in the UNGC as well as national legislation related to anti-corruption. a1qa accounting department provides appropriate remuneration to the company’s employees and representatives for legitimate work with no exception. If any kind of legislation violation occurs, it is instantly brought to the attention of appropriate law enforcement authorities.

Risk management

The company has a robust risk management framework to identify, evaluate, and mitigate risks. This framework seeks to create transparency, minimize adverse impact on the business objectives, and enhance the company’s competitive advantage. The risk framework defines risk management approach across the enterprise at various levels, from generic risks, such as loss of personnel, changing requirements to project-specific risks, like technology skill level, methodology choice, facilities availability.

We adhere to proactive risk management, which means we start analyzing risks before technical work is initiated. In fact, every activity at a1qa begins with the identification of potential emergencies and consequences in a particular context and preparation of treatment plans for the most significant of them. This enables us to avoid risks whenever possible, solve problems before they manifest themselves, and respond to troubles that do happen in a controlled and effective manner.

Risks are monitored and controlled iteratively throughout the project as a part of the team’s project management routine.

The process is done horizontally – all participants of QA are encouraged to participate:

• QA engineers continually report possible risks related to technical capability and project schedule
• Project managers ensure that the risk management process runs in compliance with the pre-defined project plan, take on-demand corrections, allocate resources for proactive risks management, and control their progress
• Customers articulate fluctuations from the defined project scope, organizational, financial changes and participate in the continual identification of risks.

Cybersecurity

At a1qa, we bring in expertise and assets to protect the privacy and security of personal and business data in the environment with continuously advancing security threats, technologies, and legislation. The data privacy ethics is systematically communicated to our employees from their first working day, and a policy for information leakage monitoring and treatment is used.

As long as cybersecurity is embedded in all our operations, we maintain strict protection, comply with globally recognized security standards, and adopt security protection best practices. We’ve been continuously expanding our expertise and exploring more directions, such as Internet of Things, cloud, mobile security, DevSecOps, compliance and regulatory testing, ethical hacking, incident response, and more.

Thus, every outsourcing contract with a1qa incorporates software systems security audit and optimization measures aimed at enhancing the quality of the customer’s software products and systems and improving the condition of the entire customer’s software/hardware infrastructure.

Bribery prevention

Whoever we may deal with and wherever we may operate, we are committed to doing so lawfully, ethically, and with integrity. As part of this commitment, all forms of bribery and corruption are unacceptable and will not be tolerated. We must not, and we must ensure that any third party acting on our behalf does not act corruptly in our dealings with any other person.

Part of a1qa commitment to preventing bribery and corruption is to ensure that the people acting on our behalf also do so in compliance with effective anti-bribery and corruption policies. Accordingly, where we engage third parties such as our partners, we have obligations to complete sufficient due diligence when entering into arrangements to ensure that they are not acting corruptly and to periodically monitor their performance to ensure ongoing compliance. In short, if we cannot do it, neither can they.

• All forms of bribery and corruption are prohibited. We will not tolerate any act of bribery or corruption. Any breach of this policy or local law could result in disciplinary action being taken and ultimately could result in dismissal.
• A bribe does not actually have to take place – just promising to give a bribe or agreeing to receive one is prohibited.
• Bribery is prohibited when dealing with any person whether they are in the public or private sector, and the provisions of this policy are of general application. However, many countries have specific controls regarding dealing with public officials, and this policy includes specific requirements in these circumstances.

Clients

Our main goal is to provide superior and uninterruptible services to our clients.

To enhance relationships with them, the account management program members develop, customize, and adopt client success programs and strategies to help them attain set business objectives.

Here at a1qa, we protect our clients and deliver services at the same high level of quality and efficiency. In doing so, a1qa ensures security and stability of our workforce and our global client network, which are our foremost priority, always.

To support our clients on a regular basis and ensure the continuity of services by teams on existing projects and accounts, we work on diversification of the workforce location and composition.

Also, we are dedicated to conducting the procurement of goods and services in an open and competitive environment while guaranteeing safe custodianship of client data.

We are committed to driving transparency, accountability, and continuous improvement throughout our global supply chain that meets the ISO 9001 and ISO/IEC 27001 quality standards. Being a certified Atlassian Gold Partner and Microsoft AI Cloud Partner, a1qa applies only the licensed software that we receive from our vendor partners.

Strictly adhering to the client rights protection practices as laid down in the UN Guidelines for Consumer Protection, a1qa fully acknowledges our responsibility to use fair, transparent, and helpful marketing information and contractual processes.

Our clients are enabled to make informed decisions about a1qa services guided by the information disseminated through various channels and made publicly accessible online.

a1qa exercises great care in safeguarding and using any information which may relate to the private lives or be potentially harmful to the interests or reputation of our clients. Such information is kept strictly confidential unless the performance of the duty or the needs of justice strictly require otherwise. Non-disclosure agreements are signed to protect any type of confidential and proprietary information, including patent-pending ideas and trade secrets. Furthermore, none of the information regarding different aspects of cooperation with our clients is made public prior to obtaining client’s consent. Measures are taken to ensure a1qa personnel does not participate in activities that may involve a conflict of interest without appropriate disclosure and approval.

a1qa properly informs its clients of all applicable rights and obligations stemming from concluded agreements and applicable laws and empowers them to act on this knowledge. A 6-month after-service warranty period is established during which any technical issue that might arise is fixed free of charge. Our company’s management system is certified according to the ISO 9001 and 27001 standards for quality management systems, thus, demonstrating the ability to consistently provide services that meet client and applicable statutory and regulatory requirements.

Adhering to the culture of excellence, characterized by continuous learning and self-improvement, a1qa regularly invests in the QA community by developing in-house open-source solutions available to anyone in need of complimentary testing support.  

Employees

Our approach to talent management rests on inclusion, diversity and equal opportunity, talent attraction and development, and employee well-being.

Our company established conditions whereby its employees are free to enjoy their civil, political, economic, social, and cultural rights as laid down in ICCPR, CEDAW, ICERD, ICESCR, CRPD, and other international treaties. We recognize the inalienability of human rights without distinction of any kind.

Equal opportunities

The company’s management is dedicated to following the diversity, equity, and inclusion policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment. They assume a leading role in ensuring that this policy is implemented effectively and that managers at all levels are aware of their responsibilities in this area, receive appropriate training and support, and carry out these responsibilities.

a1qa values and embraces a full spectrum of different backgrounds, cultures, affiliations, abilities, work styles, and perspectives. Whatever their role, function, grade, location, gender, nationality, or belief are set, our people always have the opportunity to learn and grow in new areas, enjoy the respectful and bias-free treatment and equal pay negotiations.

We take a range of actions to reinforce the racial equality policy:

• Attract and retain a diverse skilled workforce coming from different races
• Stick to equality of hiring, firing, benefits distribution, team building, discipline, career development, grievance and appeals, working environment, partnerships and community links, procurement and contracting, management and governance
• Conduct staff training on race equality issues to prevent direct and indirect racial bias
• Develop, monitor, and review annually the Race Equality Action Plan to support the implementation of the Race Equality Policy requirements
• Deal promptly with any incidents of racial harassment and bullying, record, monitor, and report such incidents annually to the Equality & Diversity Committee (EDC).

Gender diversity and equality are essential to a1qa, and we focus on attracting, advancing, and retaining both male and female talents. Currently, we observe total gender equality — 53% of women and 47% of men. In a similar vein, a1qa offers equal job opportunities for persons with disabilities and has a policy of handling expressions of discrimination against the LGBT community. a1qa makes every effort to promote equal opportunities, trust, and respect among all our employees and stakeholders. 

Our managers also ensure that disciplinary, grievance, and complaints procedures are implemented fairly in dealing with complaints of any kind of discrimination, including harassment and bullying.

Any type of harassment at the workplace must be investigated immediately with the appropriate measures taken. Punishment for the harassment depends on its severity and may include counseling, reprimands, and termination. All new employees are trained on the content of the anti-harassment policy as part of their onboarding process.

Employees, in their turn, should ensure they comply with workplace rules and regulations, informing the resource, project, or talent development managers about any discriminatory behavior and treating their coworkers and clients with respect and dignity.

Modern slavery

a1qa acknowledges the global significance of modern slavery concerns, including forced labor and human trafficking. Though our business model does not entail a high level of slavery and trafficking risk, we still aim to take actions to prevent any possibility of slavery and human trafficking within our supply chain.

Collaboration and communication

We believe that collaboration and knowledge exchange are the key drivers of a1qa growth. With this in mind, we hold QA meetups where our experts report, scrutinize, and improve their technology and methodology findings; and also we regularly accumulate domain-specific knowledge and best practices in 10+ proprietary Centers of Excellence and R&Ds to proficiently deliver projects across 10+ industries . Activities of this kind yield overall effectiveness, high software quality and bring in unified guidelines for service delivery.

a1qa pays great attention to enterprise-wide communication. A cross-department connection is ensured by means of an intranet, Facebook-based Workplace social network.

Well-being

In order to ensure the atmosphere of healthy enthusiasm, a1qa takes care of both physical and mental health of its employees along with bringing their talents to light and unlocking creativity. a1qa maintains a ‘safety first’ policy, providing the safe equipment and training necessary for the prevention of occupational diseases, accidents, and dealing with emergencies. Since we consider our employees to be our most valuable asset, we provide them with customized medical services.

We provide employees with necessary equipment, conduct offline events as well as online ones so that everyone can participate regardless of location. We run educational programs and conferences both offline and online.

To support emotional and mental health, talent development managers conduct free of charge psychological consultations. We also run the breathing marathon and follow-up programs for those who completed the marathon. To encourage physical well-being, we have running and cycling clubs.

To ensure a healthy work-life balance, we provide reasonable working schedules, parental leave policies, and childcare facilities oriented to improve employee well-being. We organize favorable conditions for recreational activities. Our employees enjoy healthcare and sports expenses reimbursement.

In addition, a1qa cares for cats in its offices in different countries, as petting or simply watching them helps company’s employees lower stress levels, increase feelings of relaxation, and manage daily work stress in a more effective manner. We also gathered donations for animal feed. 

Talent development is one of our company missions, so we meet twice a year with each employee to discuss the work results and plans for future growth.

Recognizing the fact that employment entails the rights and responsibilities specified for both parties of the relationship, a1qa fully covers all its legal obligations to workers whilst eliminating the possibility of any kind of discrimination in regard to employees during hiring and dismissal processes (including those who are sub-contracted). Our human resources management system fully complies with the national legislation of a1qa Group members’ domicile and residence States.

To gauge the health of employee engagement and promote employee motivation, a1qa actively engages our workers in a social dialogue via two-way discussions and surveys to address their concerns. The findings of anonymous surveys are published on a1qa internal employee portal and are available for all employees to get acquainted with. Thus, by means of the surveys, the company’s management can fully appreciate the level of employee satisfaction and take steps to make amends where there is a room for improvement.

Environment

Recognizing the dire need for environmental protection and sustainable development, a1qa promotes environmental responsibility and runs programs to reduce the hazardous impact on the environment.

a1qa is actively engaged in promoting awareness and tackling environmental issues in accordance with best practices. The company management has ensured that the outdated IT equipment is gradually being replaced with energy-saving hardware systems. Renewable energy is utilized whenever possible. A number of measures are taken to optimize electricity consumption with a view to decreasing energy consumption and ensuring that the energy efficiency of office buildings is improved. This includes equipping lightning devices in a1qa offices with energy-saving light bulbs and switch-off automation of corridor lights with motion detectors during nonworking hours, evening time, and days off.

We have already achieved 95% sustainability in our operations by digitizing business processes, which helped reduce our paper usage by 90% and eliminating single-use plastic by 100%. We plan to cut CO2 emissions from PC use through green coding and reach 85% renewable energy for operations.

As a professional services company, our environmental footprint consists primarily of the carbon emissions generated through air travel and the use of electricity, and we take measures to reduce them. Thus, we use telepresence tools to collaborate with our geographically dispersed employees and clients, while reducing the cost, time, and carbon emissions associated with travel.

In order to reduce the global carbon footprint, our company held a number of tree-planting campaigns. Our employees planted over 50 items per hour when a1qa participated in a social project by the large private bank and during the tree-planting action on our own initiative.

a1qa follows the principles of the Waste Electrical and Electronic Equipment (WEEE) Recycling Program in an effort to promote the recycling and reuse of waste electronics and reduce the amount that is disposed of in landfills. One of the elements of our corporate culture that is communicated to every employee since their first working day in the company is to refrain from printing incoming emails and draft materials and utilize recycled stationery in order to limit paper waste. Thus, paper consumption per employee has been reduced by 19% during the past 5 years, which is of strategic importance given the growth in employee numbers. Also, a1qa has accustomed its staff to use their own mugs even for takeaway drinks to decrease plastic waste.

a1qa has made sure that there is no polluting production or manufacturing that emits greenhouse gases and destroys the ozone layer. All office air conditioning systems have inbuilt air cleaning filters to prevent the emission of dust and other inappropriate substances into the atmosphere. Furthermore, a1qa offices are regularly inspected by supervising authorities — local sanitary and epidemiological stations — to control airborne emissions. We have equipped a bicycle parking space to encourage our employees to switch from private cars to bicycles for commuting. a1qa has been continuously extending the bicycle parking with extra places, addressing the spike of interest to bicycle transportation at the company.

To prevent ocean pollution, we encourage our employees to use reusable tableware to keep plastic out of marine life habitats. To protect oceans from toxic waste, we order organic food for our events from suppliers who do not use toxic fertilizers and pesticides.

To protect life on land, we promote animal-friendly attitudes in the workplace and welcome employees’ pets on our premises.

Community

By engaging with local communities, we promote the morals, values, and ethics of the IT industry, equip young people with the skills to get jobs and make the place we live and work in better.

Employment creation and skills development

a1qa provides decent job opportunities, maximizes local employment, and fulfills its tax responsibilities.

As quality education is among our focuses, we provide ongoing employee training in the main and soft skills.

The company also provides collaboration and networking opportunities for IT professionals and organizations interested in knowledge exchange through the establishment of several local professional QA, test automation, and project management communities, holds meetups and hackathons.

a1qa has a proprietary QA academy organized around the idea of effective knowledge transfer and experience sharing. Initiated as a training center for interns and newcomers, during 10+ years of operation the Academy evolved into an independent educational entity providing unique practice-oriented course programs for our clients willing to improve their departments, increase productivity and efficiency, gain more expertise and practical knowledge. The strategic idea under the B2B training is to share our valuable domain-specific knowledge, methodologies, tools, and instruments, communication and teamwork, metrics, etc. that could help companies increase the quality and security of their products and services.

Having accumulated extensive technology and operational skillset and experience, a1qa has been advancing a proprietary framework to give young people the skills and connections to gain sustainable employment, as well as actively share the accumulated knowledge through co-working initiatives.

Community involvement

a1qa recognizes the establishment of multi-faceted relationships with the communities it operates in, the positive impact on all community members, and support for non-profit organizations and NGOs both locally (e.g., Chrisis.org) and worldwide (e.g., UNICEF) as a core social responsibility area. The company’s community development initiatives include holding company-wide and country-wide events, supporting flashmobs aimed at raising money to support relief funds and search and rescue organizations. Among such initiatives, there were toy donation actions and the annual Christmas bazaar where the company’s employees sold and bought home-made bakery to raise funds for the international children’s aid fund. In addition, our employees can adopt animals from shelters and donate to pet charities.

In 2024, we conducted an online Talk dedicated to the importance of caring about the environment. In some of our offices, we have organized waste sorting and started collecting batteries and bottle caps.

Sustainable development goals

a1qa has long-term sustainability objectives and a clear annual plan that outlines all the steps and activities that should be introduced.

a1qa believes that each person has the right to meet their own needs in the future. Thus, we adhere to the United Nations Sustainable Development Goals (SDGs) and strive to sustainably consume energy, provide inclusive educational opportunities, equal employment possibilities, and more.  

We regularly conduct self-audits in accordance with ISO 14001 requirements to assess company performance and determine the efficiency of our sustainability initiatives. We publish sustainability posts on our corporate social media to raise awareness of our sustainability impact, including our sustainability goals. We continuously analyze our operations and business strategies from a sustainability perspective and make regular adjustments to our business model. 

To foster innovation and generate disruptive ideas, we run 10+ proprietary centers of excellence and R&Ds to accumulate industry-specific knowledge and best practices, develop in-house solutions boosting testing efficiency, and provide opportunities for teams to hone their professional skills. We nurture the QA innovation hub to improve our approaches, share multi-year QA expertise and real-life examples from projects. 

In addition, we have designed a 1-year intensive educational program for QA managers held by the company’s CEO, CTO, Head of departments, and managers. This program allows managers to improve their management efficiency, obtain support regarding real-life project cases, and deepen their knowledge and skills related to working with management tools.

Along with 150 specialized courses at the QA Academy that have been conducted since January 2024, we provide one-of-a-kind educational programs on test automation to ensure professional growth. By attending them, engineers master novel tools, frameworks, programming languages, and best practices.

Our experts regularly act as speakers at online and offline events and organize workshops for local communities on adopting QA to achieve their business goals.