Insurance software testing
Software solutions we test
We help life, health, property, auto, travel, commercial, marine, and other insurance companies deliver high-quality software, namely:
- Claims management solutions
- Underwriting software
- Billing and payment systems
- Document management software
- Risk management solutions
- Fraud detection software
- Business intelligence and analytics platforms
- Policy management software
- Mobile and web apps
- Customer self-service portals
- Quoting systems
- Agency management software
Robust QA support at any SDLC stage
Functional testing
We help companies ensure their software delivers accurate results and operates in line with set specifications. We create test documentation and run diverse functional testing types to review the application’s business-critical features, such as account creation and management, quote generation, policy issuance and renewal, claim submission, tracking, adjudication, payment, as well as reporting and analytics.
Cybersecurity testing
We help insurance companies confirm that sensitive customer data and financial information are fully protected from security threats. We run various security testing procedures, such as penetration testing and vulnerability assessment. These procedures help simulate attacks, identify security breaches, verify data encryption, access controls, login mechanisms, secure management of user sessions, compliance with data security regulations, and other aspects.
Performance testing
We evaluate how well insurance software operates when pushed to its limits. We execute server- and client-side performance tests based on real-life user scenarios and assess page loading and transaction processing times. We also monitor software resource consumption under high loads, test the performance of databases, and implement performance monitoring to detect issues in any environment.
Usability testing
We provide professional QA support to make sure that insurance software is user-friendly, intuitive, and meets the needs of both customers and employees. We check how easily users can complete key tasks (obtaining quotes, applying for policies, submitting claims, managing accounts, making payments), verify navigation, information architecture, and visual elements, and check that instructions and self-service features are straightforward.
Test automation
We help speed up testing cycles, minimize risks of human errors, and ensure early detection of various issues in insurance software. We can also design our automated tests to verify complex AI-empowered functionalities, including risk assessment and premium calculations. We leverage the best testing practices and customized testing solutions developed in a proprietary test automation R&D to enhance the quality of existing automated workflows or set new ones up.
Data validation
We ensure data accuracy across the entire insurance software. Our validation process includes verifying data formatting, identifying and removing duplicate data, and checking for errors and inconsistencies. We ensure that the software enforces business rules specific to insurance products and complies with industry regulations related to data storage formats and the handling of personal information. In addition, we check that data storing is standardized and form submissions with missing data can’t be implemented.
Integration testing
We verify that multiple components of insurance software work seamlessly together, exchange data accurately, and effectively interact with third-party systems, such as CRMs or payment solutions. We make sure that the product is compatible with current versions of integrated systems, check that data exchanged between systems is transmitted securely and undergoes proper validation. We also confirm the software can detect and manage errors that might occur during communication with integrated systems.
Our happy clients say
Challenges that can be mitigated with a third-party QA provider
Issues with regulatory compliance
Non-compliance of insurance software with industry regulations can lead to substantial fines and penalties, license suspension or revocation, lawsuits, and, as a result, customer losses.
Handling complex digital transformations
Embracing new technologies and revamping insurance systems can be challenging and, if not supported by meticulous QA, can cause unforeseen issues, security vulnerabilities, deviations from the schedule, and increased support costs.
Data breaches
The impact of data losses can have long-term consequences for insurance companies in terms of customer trust, brand reputation, loss of productivity, and ongoing regulatory scrutiny.
Financial reporting errors
Issues in financial reports generated by insurance software can result in inaccurate data for decision-making, difficulties while managing risk, ensuring correct capital reserves, and additional expenses on correction.
Problems with payment functionality
Issues with the payment feature in insurance solutions can lead to failed payments, lost revenue, increased customer support tickets, processing delays, negative reviews, and customer churn.
Usability concerns
If intricate insurance software lacks intuitiveness and user-friendliness, both customers and employees can face problems with navigating it, completing tasks quickly and correctly, and even ensuring data safety.
Compatibility challenges
Compatibility issues in insurance software can result in data loss or corruption, technical glitches and system outages, disruptions to core operations, increased maintenance costs of multiple software versions, and delays in customer service.
Integration problems
Integration issues in insurance IT products, where different systems can’t communicate and exchange data effectively, can result in difficulties with accessing accurate customer data, limited software functionality, and missed sales opportunities.
Why a1qa?
Team scalability
We can quickly scale your internal QA teams by providing specialists with the required level of niche expertise to help you reduce hiring, training, or infrastructural burdens and establish effective knowledge transfer.
Flexible cooperation models
We offer diverse engagement variants – team augmentation, managed services, dedicated teams, fixed-price projects – to help you obtain QA services tailored to your specific project needs, such as budget, duration, infrastructure specifics.
A set of Agile methodologies
We help clients seamlessly implement diverse Agile frameworks – from Scrum to SAFe – to detect software defects earlier, ensure effective cross-team collaboration, foster extensive transition to test automation, and increase overall QA efficiency.
Contribution to cost minimization
We apply best practices, such as shift-left testing, test automation, test prioritization, etc. to prevent software issues, ensure streamlined development process, deliver high-quality solutions, and thus minimize costs associated with the app’s rework.
Client-centric mindset
We analyze clients’ needs, quickly start projects, master diverse tools, proactively manage risks, ramp teams up depending on increased workloads, and plan a technical approach considering long-term development plans. As a result, 90% of clients do business with us again.
Broad 20-year expertise
We provide a holistic set of QA services in one place, which allows companies to quickly address arising QA concerns at any SDLC stage, as well as make sure their released insurance IT products operate in line with the initial requirements and help end users reach their goals.